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Delivery.com receives a mixed response from consumers, with a significant number expressing dissatisfaction. While some reviewers appreciate the helpfulness of the staff and the efficiency of certain deliveries, many others report serious issues with order fulfillment and delivery reliability.
Complaints frequently highlight that food orders are not delivered, with some customers accusing the company of taking their money without providing the service. Additionally, delays in delivery times are a common frustration, particularly noted in specific locations like Nantucket. On a positive note, several users commend the customer service representatives for their quick responses and problem-solving abilities. Despite some positive experiences, the overwhelming number of negative reviews indicates a troubling trend in service reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,000 | 100% | -2.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 15 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 3.5 | 8 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 4.9 | 11 |
| Apr 25 | 4.9 | 10 |
| May 25 | 5.0 | 2 |
| Jun 25 | 2.0 | 3 |
| Jul 25 | 4.0 | 4 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had my delivery this morning from Abeid and Nana”
“5 months when I checked the status it showed status as delivered and upon checking with delivery guy I came to know...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | +8% | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.8 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 1.9 out of 5 (poor) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 1.0 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: delivery.com is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 2.2).
500 reviews of delivery.com. Filter by what matters to you.
I was a long-time customer until one evening I tried placing an order and they decided it was fraud, despite numerous identical orders to the same address with the same credit card in the past. There is no appeal process so my account has been permanently banned. I have never experienced anything like it with another business. That said, there are plenty of other (better) services for the same thing, so my life is unaffected.
Zero is the deserved score. Waited almost 2 hours and ordered elsewhere. DO NOT USE THIS SITE!! Waste of time....thankful I did not give them a credit card.
No delivery! No option to cancel the order after accepting the order! Just wanted me to go and pick up the food without even I know! Please Change the name of the app to pickup.com to prevent these types of problem...
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They delivered the food to the wrong house and then did nothing to resolve the issue.
I would give them a 0 if that was an option. I waited 30 minutes past the eta of when my order should have been delivered. According to the tracking the eta had been 11-14 minutes for at least 30 minutes but he was driving away from the restaurant so I called the 1-800 number. They called the driver and he hadn’t even started on my order. It would be another hour. WTH??? What does eta mean? If they knew that Tulsa was backed up then they should’ve included that in their delivery time or as a warning. I wasted over 2 hours for nothing. Then I started reading the reviews and saw that this is the norm. Do not use this service unless you just want to wait all day and/or throw your money away.
Placed an order for food pickup. Order # ending in 991. Got an email saying “success” and that my order was placed. Showed up at the restaurant and they did not have any record of my order. Called the delivery.com phone number and they told me they cancelled my order automatically. No email or call was given notifying me. Customer service was not helpful. Never using this service again.
The sub from big John Steak wasn’t the way I asked them, too salty, wrong altogether. I will Never order from them again, my stomach is giving me problems. No Flavor. They are suppose to do what the customer wants. I hope that I don’t get sick from it. That was aweful. Never again with that place, they don’t know what the hell they’re doing! Delivery.com are excellent and outstanding, big John’s is a restaurant.
Akdam ghatiya chittingbaj service. Janbuj kor chije deliver nahi korte hai. Or paisa kattha hai. Akdom chor company hai. Salo ne mera bohut paisa kata saman vi yapos nahi diya.
I would put ZERO stars if possible. If you have the option for same day delivery and this is the company do not choose it. You will not receive your package. It will change drivers 20 times if you look at the status and the the delivery time will keep changing. I ended up having to cancel my order.
the absolute worse company ever!!! They are rude, never want to make sure the customers are taking care of and never get any food. This company should be shut down!!! NOW!!!
its a pathetic delivery service.more than 10 days they havent pick the order.its showing in the tracking..n even after calling they put your call on hold for more fv than 15 mi but no reply n answer .no other option i had do i disconnect the call such a pathetic worst service n delivery..i mail them also but no reply.
The service is terrible, the app doesn’t work, and no one can offer refunds when your food doesn’t show up. So far they’ve lost a lamb entree, desserts arrived hours late, and tonight’s Italian has been in transit for 1.5 hours from just down the road.
The worst. Waited 1 hour and called and they told me it wouldn’t be here for another 1.5 hours. Yikes. No comp offered for our food. However they did want to give us a credit for next time! Next time? Oh no, there won’t be a next time. And I hung up. I’m sure our food will be cold, too. Unbelievable. They won’t be in business very long, regardless of the URL score.
This service is awful, ordered in Burlington VT and the food was late and my bag was torn open. They fought giving me a refund, cost me $25.00 to find out this service is the worst. Waiting to see if I get my refund..I will post if I do or not. They refunded my money promptly, and was very sorry for the issues I had!!
Quite honestly, don't waste you're time and/or money! About 3 weeks ago my husband and I placed our 1st order with Delivery.com. The order was placed fine and we received an email stating that ordered had been received and will be on its way with the next 34-45 minutes. So we waited for over an hour and no food? So I reached out to their live chat rep to find out where I food was, she was quite snobby and said our order was on its way and then closed the chat out on me in mid conversation. Then about 10 minutes later, I get an email stating that our order has been cancelled because that the restaurant kitchen is now closed! Okay how in the world is that and why in the hell did it take them over an hour and a half to make me aware of this!! So Delivery.com gave us a $10 credit to use towards our next order, do to the inconvenience. So giving them the benefit of the doubt, last night we decided to place our 2nd order with Delivery.com, in hopes that it would be a much better experience then the first one was. We placed a rather simple order of dinners for two and the app said our food would be delivered with in the next 45-55 minutes. So again, we waited, we waited and waited. I finally called their customer care line to find out where our food was at, since it had been over an 1 hour and 10 minutes since we placed our order. The phone rep said it had left the restaurant and was headed our way, which is like a 10 minute drive from our home. Then another 45 minutes went by and finally our food arrives. So nearly 2 hours later after ordering, our food finally showed up. We received our 2 dinners, one of which was the wrong dinner item. Then the desserts we ordered, were completely missing! So once again, I reached out to their phone customer support, to complain about the incorrect and missing items. The young girl on the other end of the phone was very rude and a matter a fact with me. She never once apologized for our long wait and inaccurate order! She said she would refund the price of our missing desserts back to us and then she said goodbye and hung up the phone! Which you can bet, I will be watching my bank account, to see that these funds get returned back to our acct. This whole ordeal of ordering dinner with Delivery.com, has been a complete nightmare! To pay a company for their service, then they screw the whole order up, late delivery, no apologies and then the rude customer service. I mean really....WTH. Never never again, will be waste our time/money with Delivery.com!
We ordered sandwiches from Firehouse Subs. Was told 45 minutes. After almost an hour and a half of watching the delivery change from 4min to 15 min I called the 800+ and got the story that there were multiple orders and he was running late. REALLY like I couldn't figure that out. We finally got our order after 2 hours. The sandwiches were cold and mushy from sitting so long. all I got from the 800+ was a sorry. they made no move to fix it or anything. I will never order from them again. When in doubt, use DOORDASH
Almost 2 hours and no signs of food, false estimates on the phone with customer service and disregarding of half your concerns when calling to inquire or complain. They put you on hold in the middle of your speech and do not really care about customer satisfaction!!! SOMEHOW THEY ARE STILL IN BUSINESS! What the hell gives. AHHH: the customer. Not anymore. Name of Customer representative with no manners: Marvin
I submitted my order 1 month ago but they still haven’t ship my order yet. I contacted them, they keep telling me to wait so I asked them I want to cancel and need money back. They replied that they will charge me 10% to cancel. I am really upset and already contacted Paypal for help
Very late delivery, rough behavior of the delivery man. Not at all recommendable.
This is the third time I have ordered from delivery.com since they bought out Carryout Courier. What a shame for the customer! I was a faithful Carryout Courier customer but have given up on using delivery.com now. Every single time the delivery is at least one hour more than they say it is. They always say the restaurant is backed up but I do not believe them--I do not think they have the ability to provide timely customer service.
CrowdTrust is a review platform designed to facilitate consumer feedback and insights about various businesses and services. The platform allows users to share their experiences and opinions, helping potential customers make informed decisions based on authentic reviews. CrowdTrust aims to create a transparent environment where businesses can engage with their audience and improve their services based on customer input. The company caters to a diverse range of industries, connecting consumers with local and online businesses, including restaurants, retail stores, and service providers. By providing a space for honest reviews, CrowdTrust empowers consumers to evaluate their options effectively and encourages businesses to enhance their offerings based on customer feedback. Through its user-friendly interface, CrowdTrust strives to be a reliable resource for consumers seeking trustworthy reviews and recommendations.
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