DriveTime Car Sales is a leading automotive retailer specializing in the sale of used vehicles. The company operates through a network of dealerships across the United States, catering to a diverse customer base seeking reliable transportation options. DriveTime focuses on providing financing solutions to individuals with varying credit histories, making vehicle ownership accessible to a broader audience. In addition to its extensive inventory of pre-owned cars, DriveTime offers a unique online platform where customers can browse vehicles, apply for financing, and schedule test drives. The company's commitment to customer service is reflected in its transparent buying process and comprehensive vehicle inspection protocols. By prioritizing affordability and convenience, DriveTime serves those in the market for quality used cars while facilitating a streamlined purchasing experience.
DriveTime Car Sales receives a mix of reviews, highlighting both positive experiences and significant complaints. Many customers praise the staff for their helpfulness and the overall ease of the car-buying process, with several noting that they felt comfortable and well-informed throughout their experience.
Reviewers frequently mention quick service, with some stating they were able to finalize their purchases in under two hours. However, a substantial number of complaints focus on issues related to vehicle quality and pricing discrepancies. Customers express frustration over unexpected fees and problems with their vehicles shortly after purchase, including issues with the exterior and mechanical reliability. Despite the positive interactions with staff, these critical themes suggest that potential buyers should proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 999 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 24 |
| Sep 24 | 4.4 | 132 |
| Oct 24 | 4.2 | 116 |
| Nov 24 | 4.1 | 109 |
| Dec 24 | 3.8 | 95 |
| Jan 25 | 4.1 | 106 |
| Feb 25 | 3.6 | 79 |
| Mar 25 | 4.0 | 90 |
| Apr 25 | 3.6 | 73 |
| May 25 | 3.4 | 60 |
| Jun 25 | 3.3 | 69 |
| Jul 25 | 3.7 | 46 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I purchased my vehicle and had a great experience with the staff”
“I wouldn’t recommend this place to anyone I have been so frustrated because now I’m stuck with a car payment on a lem...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | −14% | 999 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: DriveTime Car Sales is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.5).
500 reviews of DriveTime Car Sales. Filter by what matters to you.
Your commercial is deceiving because what you see on tv is not exactly what happens at the dealership. I was instantly approved for the vehicle but was not given the option to pick my payment. Your system generated three options that I had to choose based on my credit report and not based on what I wanted like your commercial states. The interest rates are so high that you end up paying for a used vehicle that’s not even new.
I got a loan and made a appointment the same day. I met with James. He showed me a truck that did meet what I was looking for but I was concerned about the price. I did mention to him j had a loan and I think it was above the loan amount. We both was a little unsure how the loan process went because he hasn't been there that long. I spoke to a very friendly young woman at the front desk who explained the process to me. I also had to keep explaining to James that I still thought that vehicle was to much. He wasn't even trying to look for another vehicle for me. I had to tell him I wanted to look at other vehicles im not set on one vehicle and I would like to see something lower priced. He then goes to get a Nissan Arcadia or another truck that was more than the first truck. I spoke to the nice lady at the desk. Oh wait I did ask James abt another truck he did say they had a jeep. But he didn't mention what kind so I said no I didn't just want a jeep Cherokee because that's what he said. When I went to the desk the young lady said they had grand jeep Cherokees. I said oh ok I looked at them before. So James goes and gets them. Wanted me to test drive. I said no just run 2 of these Trucks. So me,one of my girlfriends and my nephew have Been there few hours. So he sends me a link and wants access to my bank account. I said I don't feel comfortable giving u access to my account. He said they need to see up until the last day or something so that's why they need access. So luckily my friend was there because she told me to take pictures of my transactions and send them to him as a email so they couldn't have access to my account. So the next thing was I receive social security and me and my mom share account. And on the statement because her name was first they told me she had to sign on as a co signer. I was like what! It said her name and for my name. But if he would have flipped the paper I had my own paper with just my name on it. I never went through this. I paid off my other truck a little over a year ago . And didn't need her or anyone to sign for me. I was selling my truck and was getting something else. Now I will take my loan without needing mom to sign and purchase a vehicle somewhere else! You should have flipped the page because you lost out n a sale! ... Your reply sounds stupid and automated! Still doesn't make up for the fact that I had my own approved financing! And your only problem was from what I was told both me and mom's name was listed on paperwork. And her name was on top. So she needed to sign but I was approved for the loan. Then I had separate paper with just my name and my deposit. You just wanted her to be a co signer. But after reading the reviews from BBB! I'm so glad this happened! Because your reviews are horrible on there! So thank you
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Polarized pattern: few middle ratings. 66% of recent reviews are 4–5★ and 32% are 1–2★.
They say you can adjust your down payment and monthly payment that’s a complete lie my daughter went in thinking she was gonna put $500 down and she put $1500 also thought she was gonna pay about $350 but almost $500
I bought a 2015 Jeep Compass that was supposed to be a 2018 Jeep Compass...Laura was not paying attention to my texts and I got a POS of a vehicle that I had to take all the way to Lewisville to trade out for a 2017 Jeep Renegade. I love the vehicle but I have already had to change the oil, Change both Cabin and air filters and spark plugs. The oil was nasty and the filters had leaves and twigs in them. I was told everything was changed out ... but wasn't a fact. The Lewisville people were very helpful and worked fast as possible to get me in and out and I will buy from them in the future..not the one in Fort Worth. I would like to get my money back for the parts I had to buy. After all I spent $112.78 on the parts and another 68.00 on the oil change.
I LEASED A LEMON!! & this is an updated review from my previous one. Whewww .. where to start? Customer service! Let's start with the good, because I still stand on what I said about the representatives. April 13th, I visited DriveTime for a car. The young lady that worked with me did an absolute phenomenal job! Very attentive, a lot of active listening, very professional. I was recommended to her by her colleague after he noticed he wasn't successful in selling or convincing me to purchase a car. & Although it didn't work out with him, he didn't let me leave feeling hopeless with no luck, which was appreciated. With the young lady, she was very understanding & sympathetic with my situation and together we found a car. I came back on Monday, April 14th 2025 to pay the down payment totaling $1100, I left with my car happy asf! April 18th, 4 days later, the car was giving me shaking & vibration in the seat, steering wheel and floor base at 50/55mph, but later went away. April 21st, the vibration & shaking returned. I called DriveTime to let them know about this and was recommended to take the car to Firestone on Savannah Highway so that they can file a claim with Silver Rock, who the warranty is through if there are mechanical failure during my 30 day warranty. This specific location was highly recommended by the guy at DriveTime & I quote "I highly recommend the Savannah Highway location because they're more familiar with Silver Rock and how they operate". (THEY ABSOLUTELY SUCK! but that's a different story for a different review) I scheduled my appointment & took my car there on April 26th. Explained to them what was the issue, 4hrs later I left with a wheel bearing replacement, the one that was on the car was ready to pop, per the technician/mechanic. April 29th 2025, I took my car back because the same problem occurred, I was then advised that the car would be kept overnight to have the brake pads & rotors replaced, parts had to be ordered. After having the services completed, my brakes squeaked so bad it sounded like a school bus & the dang car still was shaking at a certain speed! Atp I'm irritated. May 16th, 2 days past my 30day warranty mark at $0 deductible, my engine light started blinking as I was driving and my car began jerking/hesistating and stalling to accelerate past 40mph. I immediately took the car to Firestone who told me that I couldn't be seen for service until Monday or Tuesday (5/19 - 5/20). Drive time was just down the road so I made my way there but stopped by AutoZone for the engine like check & was given a P1326 code. I got to DriveTime where I was told there was nothing they could do because they don't have the authority. I was provided the contact number for their customer sales relations department. I received a case manager and suggested places to take my car anywhere else in network other than Firestone. Took it to precision tune who ran their diagnostic test & told me about the code P1326, Replace Engine Block Assembly! Pretty much the engine was no good! because there was 0 oil in it and its been that way at the time of purchase. Till this day I am praying and hoping that a new engine is not needed because the warranty is giving me a hard time with coverage. I absolutely regret purchasing this vehicle with DriveTime! And no I won't be recommending the business to anyone. I chose to keep everyone's name anonymous, but I do know every last one that I had an encounter with. All down to the mechanics at Firestone. To know me is to know I'm big on reviews and Im very thorough with the ones I give! Shop at your own risk, LITERALLY! ** update .. the engine has to be replaced. My advice to DriveTime, hire a technician to thoroughly inspect and do a diagnostic test on the used cars that you purchase, stop recommending Firestone because they missed all of this & didn’t do diagnostic as requested BOTH times that I took my car.
Salesperson was not at all knowledgeable about the vehicles he was selling us. He didn't listen any of the 20-30 times I told him I was not getting a warranty or lojack on my loan and went to grab the manager so she could then proceed to assure me that without this warranty the chances of me "going broke and filing bankruptcy" due to my entire engine needing to be replaced soon and me not being able to afford it go up.
Was the purchasing process easy - yes! Has everything since then been great - absolutely no! I purchased my vehicle a year ago knowing I would be refinancing for a better interest rate within a year. I purchased the vehicle and the warranty which brought my total cost to $24k. This did come with an extremely high interest rate but again, I knew I was going to refinance. I instead want to trade in bc I have had nothing but issues and have had to spent about $3500 out of pocket along with other issues that were covered by the warranty. Only to find out I still $24k on my vehicle after a year and there wasnt going to be a credit for the warranty because I had filed a claim. So I owe $24k on a vehicle that has a Kelly Blue Book value of $10k. I cant refiance because of the negative equity and I cant trade it in because of how much negative equity there is. So I am screwed. I absolutely would never recommend or use them again.
I bought a 2020 kia soul on 4.12.25. Within 4 days the engine light came on. I called drivetime and was told to take it to a place to be checked. I had to wait a couple days which put it past the 5 day return policy. I am told the car has a transmission problem and the place I took it to doesn't deal with transmissions. I should have known not to get the car when they made an error with the first car we chose. It is ridiculous that I've had the car under 2 weeks and I have to worry about a major problem.
First I gabe two stars because I’ve had the car for 2 years with few issues,alternator being the biggest,fast forward attempt to refinance through my bank and the car is 6,000 negative equity and was told by my bank that many customers have same issue with drive time,don’t do it they also quote you a price for every two weeks so you think you paying $260 it will be double that,I’ve been paying for two years and all the money has gone to interest minus $800 hope this help someone,Loan shark car company,I would rather take the bus and work on my credit Never never never again.
Reply from DriveTime Car Sales 19 minutes ago Thank you for leaving your review, Donnie. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148 This was Drive Time's reply, once you are past 30 days you are toast if your engine blows!! They won't even try to help their image by helping out a young family man who's risking losing his long term job over a company that simply does not care and just wants to take your money! This is going to all socials and there are alot of socials if they cannot come up with a resolution for this common problem!
Just woke up frustrated. Just bought a 2015 Infiniti QX60 from this place a month ago. Two days later I hear a winning noise. Take it in to get it checked out. And quess what. The warranty company won’t fix it because it’s still functional. But in the mean time I have to drive around with this embarrassing winning sound every day. Now I’m hearing a rattle from the engine. I asked I think it’s Brian that I had already had to bad car buying experience’s and please not to sell me a bad car. WOW! They say they do an inspection on these cars. Well if that is the case why didn’t they hear that noisy and why is the cover on the engine not screwed down. NOT EXCEPT-ABLE. I will turn this car in just like I did the other two if this problem is not rectified .
This is so hard for me because I had a great experience in the center. I was so excited about the purchase of my 2017 Ford Escape Titanium from this location. After purchasing it, within less than 6 months it had to have an engine replacement. Thank God, I purchased the Silver Rock Warranty, and the replacement was covered. Although, I could not understand how a vehicle that needed a new engine could be out for a consumer to purchase, but nonetheless I was still glad I was able to get the repairs. So, I’m thinking a brand new engine all should be well. Over the next few months I had to take my vehicle back to the shop for one issue after the next, related to engine issues. The repair facility was amazingly kind, thorough and professional. They told me that they specialize in engine replacements and have NEVER had this much trouble with a replacement. After going back to this location to see if I could get another vehicle for the same price or to see if they could help me, I was abruptly and curtly turned away while being told it’s past the five day return (which to me is unrealistic because most of the time issues do not show themselves within 5 days) BUT I respect the policy and the process. I was referred to the corporate office. I contacted them and I really wish I had of obtained the gentleman’s name. He was kind and placed me on hold a few times to see what he could do. He came back and said that all purchases were final and that I was outside of the return window. So I made it through November and December 2024 with no issues….fast forward to now the end of January and here I am back at the repair facility facing a 1,127.00 bill that Silver Rock has now denied the claim with no explanation as to why. Fuel has leaked into my evac cylinder AND even when I pay for these repairs another noise was heard in the engine and I will eventually have to have that checked and it may be covered. SO I still owe 21,109. on this vehicle and even if I try to get out from under it I will still be upside down in it or I can voluntarily give it to the finance company and have it on my credit for the next 7 years. The sad reality is that this lot sold me a LEMON. I understand other people may have had successes with Drivetime, but this was my first time experience with them and it has been a nightmare. I am just approaching the year mark of having this vehicle and I feel like I have had it for years. I don’t understand not having a policy in place for correcting an error you made, which is selling a defected vehicle. I’m not saying it was knowingly done but once you realize it was done, the company should have procedures in place to fix it. Buyer please be aware. You must choose wisely.
I purchased my vehicle from drivetime in Gainesville Fl towards the end of November 2024, now 2 months later of me having the vehicle it is knocking. Took it to an in service mechanic and they said i needed a new motor and Cadillac converter. My warranty does not cover the Cadillac converter so they want me to pay $5k out of pocket for this part when i believe that is not fair one bit. Also the oil was not changed when i purchased the car so now there is dirt and sludge all in the oil. Highly dissatisfied and will never use drivetime nor recommend them to anyone.
DriveTime Car Sales is a leading automotive retailer specializing in the sale of used vehicles. The company operates through a network of dealerships across the United States, catering to a diverse customer base seeking reliable transportation options. DriveTime focuses on providing financing solutions to individuals with varying credit histories, making vehicle ownership accessible to a broader audience. In addition to its extensive inventory of pre-owned cars, DriveTime offers a unique online platform where customers can browse vehicles, apply for financing, and schedule test drives. The company's commitment to customer service is reflected in its transparent buying process and comprehensive vehicle inspection protocols. By prioritizing affordability and convenience, DriveTime serves those in the market for quality used cars while facilitating a streamlined purchasing experience.
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