Had a great experience with Manny and…
Had a great experience with Manny and Sierra at the Eastpointe, Michigan location

DriveTime Car Sales is a leading automotive retailer specializing in the sale of used vehicles. The company operates through a network of dealerships across the United States, catering to a diverse customer base seeking reliable transportation options. DriveTime focuses on providing financing solutions to individuals with varying credit histories, making vehicle ownership accessible to a broader audience. In addition to its extensive inventory of pre-owned cars, DriveTime offers a unique online platform where customers can browse vehicles, apply for financing, and schedule test drives. The company's commitment to customer service is reflected in its transparent buying process and comprehensive vehicle inspection protocols. By prioritizing affordability and convenience, DriveTime serves those in the market for quality used cars while facilitating a streamlined purchasing experience.
DriveTime Car Sales receives a mix of reviews, highlighting both positive experiences and significant complaints. Many customers praise the staff for their helpfulness and the overall ease of the car-buying process, with several noting that they felt comfortable and well-informed throughout their experience.
Reviewers frequently mention quick service, with some stating they were able to finalize their purchases in under two hours. However, a substantial number of complaints focus on issues related to vehicle quality and pricing discrepancies. Customers express frustration over unexpected fees and problems with their vehicles shortly after purchase, including issues with the exterior and mechanical reliability. Despite the positive interactions with staff, these critical themes suggest that potential buyers should proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 999 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 24 |
| Sep 24 | 4.4 | 132 |
| Oct 24 | 4.2 | 116 |
| Nov 24 | 4.1 | 109 |
| Dec 24 | 3.8 | 95 |
| Jan 25 | 4.1 | 106 |
| Feb 25 | 3.6 | 79 |
| Mar 25 | 4.0 | 90 |
| Apr 25 | 3.6 | 73 |
| May 25 | 3.4 | 60 |
| Jun 25 | 3.3 | 69 |
| Jul 25 | 3.7 | 46 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I purchased my vehicle and had a great experience with the staff”
“I wouldn’t recommend this place to anyone I have been so frustrated because now I’m stuck with a car payment on a lem...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | −14% | 999 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: DriveTime Car Sales is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.5).
500 reviews of DriveTime Car Sales. Filter by what matters to you.
Had a great experience with Manny and Sierra at the Eastpointe, Michigan location
Marcus did a great job explaining the buying process. Everything was quick and easy, out the door with a new car within 2 hours.
I shopped online for quite a while. And finally made the decision to go in person. The SE Nashville location was awesome. I am a joker and they made me feel comfortable while being funny. They were very friendly and made the atmosphere a positive one. Tyler my salesman was not overwhelming. He was patient and very informative.
The car sells woman was very great had me very confident in everything i wanted. They were very nice and gave me everything I wanted with my car search. It did not take long to finalize the car sell.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 66% of recent reviews are 4–5★ and 32% are 1–2★.
I went to the dealership to look at a car that I seen online and I left with the car Antonio made my car buying experience very easy
I came in and was greeted and welcomed! Shain assisted me every step of the way and made the process as positive and easy as possible! He answered all my questions and helped me pick every detail to make sure all my needs were met! Great guy and listened to me.
Austin made car buying fast and convenient
Tim was outstanding
After a month of car shopping I was about to give up. From the moment I walked into the dealership I knew I was at the right place. The guys had a nice mellow vibe & weren't pushy. They asked what I wanted to see & didn't try to push some other car on me. Jesse worked with me on getting the car I wanted & getting it where it needed to be for my lawyer. Devlin was good about checking in with me & setting up appointments. Marcus gave me tips on how to save on insurance. The guys were patient while we waited on my lawyer to get his stuff together. My only complaint is calling the phone #, they were hard to reach. It was much easier to contact them via email or texting. Thanks to them I'm in a car that I love to drive!! I love it even more after driving it the 60 miles home. My son found some extra features than what was advertised.
Very quick and easy experience
I really enjoyed the process of buying my car with drivetime!!!!! It was as comical, comfortable and easy!!! I worked with Candice at the Stone Mountain Ga location. She was very knowledgeable and friendly, she was sure to get me what I wanted! I also worked with Jefferey at the Union City Ga location to seal the deal!!!! I picked up the car from Union City and I had the most pleasurable moment with the Jefferey! I am happy and excited to be in the car that I want!!!!!
I purchased my vehicle and had a great experience with the staff. I was treated with the utmost respect and kindness, which is extremely important to me when making such purchases. I will absolutely return to this location to purchase my son a vehicle soon. Thank you Ayinde M. for your time and help with getting me in the right vehicle for me! 😊
This is our second vehicle purchase in a year from DriveTime, and it is simply because of the easy and hassle free buying experience. There is no haggling with salesman and they won't mislead you with offers outside your budget. I will always recommend DriveTime to friends and family. You simply can not go wrong with them.
I really love drive time I brought my Prius years ago and I decided for a change and I had paid off for it now I have a Kia soul love it!!I recommend everyone go there when this one is paid off I will buy from them again they fit you with the right one
Had a great experience buying a car at the greystone location staff was friendly and helpful
We had such a seamless experience - It was great working with Jordyn in Fort Wayne and he did a great job communicating with everyone involved! Thanks for all the time and care spent!
Joshua was great !! Made it easy and fast ! Great experience!!
Customer Service was EXCELLENT, Ms. Rosa, and crew were determined to get me on road and they did. Get your next Ride from Drive time
Easy and quick. The salesman we had was very nice and accommodating. I think his name was darron. We went to mcknight Pittsburgh pa location. I highly recommend.
DriveTime Car Sales is a leading automotive retailer specializing in the sale of used vehicles. The company operates through a network of dealerships across the United States, catering to a diverse customer base seeking reliable transportation options. DriveTime focuses on providing financing solutions to individuals with varying credit histories, making vehicle ownership accessible to a broader audience. In addition to its extensive inventory of pre-owned cars, DriveTime offers a unique online platform where customers can browse vehicles, apply for financing, and schedule test drives. The company's commitment to customer service is reflected in its transparent buying process and comprehensive vehicle inspection protocols. By prioritizing affordability and convenience, DriveTime serves those in the market for quality used cars while facilitating a streamlined purchasing experience.
This profile hasn't been claimed by the business owner.