DriveTime Car Sales is a leading automotive retailer specializing in the sale of used vehicles. The company operates through a network of dealerships across the United States, catering to a diverse customer base seeking reliable transportation options. DriveTime focuses on providing financing solutions to individuals with varying credit histories, making vehicle ownership accessible to a broader audience. In addition to its extensive inventory of pre-owned cars, DriveTime offers a unique online platform where customers can browse vehicles, apply for financing, and schedule test drives. The company's commitment to customer service is reflected in its transparent buying process and comprehensive vehicle inspection protocols. By prioritizing affordability and convenience, DriveTime serves those in the market for quality used cars while facilitating a streamlined purchasing experience.
DriveTime Car Sales receives a mix of reviews, highlighting both positive experiences and significant complaints. Many customers praise the staff for their helpfulness and the overall ease of the car-buying process, with several noting that they felt comfortable and well-informed throughout their experience.
Reviewers frequently mention quick service, with some stating they were able to finalize their purchases in under two hours. However, a substantial number of complaints focus on issues related to vehicle quality and pricing discrepancies. Customers express frustration over unexpected fees and problems with their vehicles shortly after purchase, including issues with the exterior and mechanical reliability. Despite the positive interactions with staff, these critical themes suggest that potential buyers should proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 999 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 24 |
| Sep 24 | 4.4 | 132 |
| Oct 24 | 4.2 | 116 |
| Nov 24 | 4.1 | 109 |
| Dec 24 | 3.8 | 95 |
| Jan 25 | 4.1 | 106 |
| Feb 25 | 3.6 | 79 |
| Mar 25 | 4.0 | 90 |
| Apr 25 | 3.6 | 73 |
| May 25 | 3.4 | 60 |
| Jun 25 | 3.3 | 69 |
| Jul 25 | 3.7 | 46 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I purchased my vehicle and had a great experience with the staff”
“I wouldn’t recommend this place to anyone I have been so frustrated because now I’m stuck with a car payment on a lem...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | −14% | 999 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: DriveTime Car Sales is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.5).
500 reviews of DriveTime Car Sales. Filter by what matters to you.
I gave a 3 star review. The salesman that helped me and my son,Darron was great. But I bought a car that the gm was driving around so it could have used a good wash and the interior cleaned up a bit. There was no spare tire or jack which Darron got for me and put it away. The floor mats were gone which is a bummer. But Darron was a 5 star,but the car itself could have used some attention. I guess it is what it is with a used car.
The people at the property helping out are great! Only problem was that ones I drove home with the car. Car started to overheat! Next day I had to wait to call DriveTime to tell me what’s to be done next. Took the car to the shop and currently waiting what’s need to be fixed. Pretty bummed out about the first drive home with car problems.
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Polarized pattern: few middle ratings. 66% of recent reviews are 4–5★ and 32% are 1–2★.
Had some difficulties with the vehicle I wanted, mechanical, returned it and, though eventually I did get another vehicle that I am happy with, it was a bit of a struggle to exchange.
It was an easy process but I went to autozone just to double check everything was good with my car and it needs to be serviced. I need new spark plugs and a sensor and my car is only 4 days old. I will be taking it back
The finance charges are to high
The good..... First I do have to say the staff is incredibly friendly . They made it a simple quick experience. No issues there The bad..... I purchased a vehicle the end of September 2024 . Mid to end January 2025 , my vehicle doesn't run . Inside of four months ownership , the battery went dead . Ok this happens the vehicle is a 2017 with the original battery . I bought a new battery paid for install , disappointing but not the end of the world . The really bad...... I was sold a vehicle with a bad alternater . Fortunately I did get the warranty , hoping it actually helps me , that remains to be seen . I did use a recommended mechanic through the insurance . Parts are ordered , waiting for them to arrive . In the meantime I'm without a vehicle and have been for days . EXTREMELY disappointing considering what I'm paying for the vehicle . I've even missed a few days of work due to not having a working vehicle . Don't call the dealership , no point . Nothing can be done on the dealership level . I was given what I can only assume is a "customer help"number that was literally no help . I was told "sir it's a used vehicle." I completely understand that but I would expect it to last more than four months . I have to add this is my second vehicle with drivetime , the first one paid off so I purchased another . With that being said I would think there would be more in place to help me , but sad to say there isn't. Vehicle doesn't run Money out of pocket Missed work I know this isn't everyone's experience , but this has been mine . Not here to bash , completely unbiased , just being 100% real . I'm disappointed. When this vehicle is paid off , I don't think there will be a third
Rate are crazy
DriveTime Car Sales is a leading automotive retailer specializing in the sale of used vehicles. The company operates through a network of dealerships across the United States, catering to a diverse customer base seeking reliable transportation options. DriveTime focuses on providing financing solutions to individuals with varying credit histories, making vehicle ownership accessible to a broader audience. In addition to its extensive inventory of pre-owned cars, DriveTime offers a unique online platform where customers can browse vehicles, apply for financing, and schedule test drives. The company's commitment to customer service is reflected in its transparent buying process and comprehensive vehicle inspection protocols. By prioritizing affordability and convenience, DriveTime serves those in the market for quality used cars while facilitating a streamlined purchasing experience.
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