Element Vape is an online retail platform specializing in vaping products, including disposable vapes, mod kits, pod systems, and a wide selection of premium e-liquids. The company aims to serve the diverse needs of the vaping community by offering a variety of high-quality products at competitive prices. Customers can browse through new arrivals and bestsellers, ensuring they have access to the latest trends in vaping technology and flavors.
With a focus on customer satisfaction, Element Vape has garnered a substantial following and positive reviews from its users. The platform also features special offers and a newsletter that keeps customers informed about the latest products and promotions. Element Vape caters to both novice and experienced vapers, making it a go-to destination for anyone seeking reliable and innovative vaping solutions.
Element Vape receives predominantly positive feedback from its customers, who appreciate the easy ordering process and fast shipping. Many reviewers highlight the convenience of finding specific vape products that are often unavailable at local shops, with phrases like "quick n easy" and "awesome company" frequently mentioned.
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The site is praised for its user-friendly interface and extensive inventory, making it a go-to for vape supplies. However, some customers express frustration with shipping issues, noting instances of poor customer service and order fulfillment problems. Despite these complaints, the overall sentiment remains favorable, with a significant majority of consumers satisfied with their experiences. Overall, Element Vape is viewed positively, particularly for its product availability and efficient service.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.0
1,000
100%
+0.2
● Low
4.0 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.3▲ 0.2
12-month avg
4.0
All-time
4.0
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
3.4
54
Jan 25
3.8
145
Feb 25
3.8
123
Mar 25
3.8
124
Apr 25
4.2
118
May 25
4.2
108
Jun 25
4.3
116
Jul 25
4.0
113
Aug 25
4.6
99
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 395 positive reviews
Easy to use33%
132 mentions
Delivery31%
122 mentions
Prices & value27%
105 mentions
Fast & efficient24%
96 mentions
“Ordering from your site was quick n easy and it ALWAYS HAS BEEN”
On “Easy to use” · Aug 6, 2025
Top complaintsof 70 negative reviews
Shipping44%
31 mentions
Customer service33%
23 mentions
Delivery17%
12 mentions
Refund16%
11 mentions
“They gave my parcel to GLS Shipping and took my money for express shipping”
On “Shipping” · Aug 5, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Marketplaces.
Overall rating and review count for this company and similar companies
I have multiple shops around town that I could get vape juice from but they all have the same lines or “house lines” that make everyone sick. Element vape is the one place I can and will always trust to get vape juice. Their selection is massive with so many brands you probably can’t find in stores! If you need a different brand or new flavor, element is the one to go to.
When I placed the order, It said it didn't go through and something went wrong.
I never received an order confirmation email, but I did receive this survey.
I hope this survey means my order did go through.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
All items ordered received within the shipping window and in excellent condition. The prices are excellent and the selection, forget about it! I am ordering for the 3rd time from them and will do so for many years to come.
I found the micro dose bowl screens I needed without needing to spend minimum $30. Element vape shipping has been good in the past so I expect that will be great also.
Had issues getting the replacement pods and customer service cannot seem to explain why I can order the kit (which is the pod+battery) and not just the replacement pod (it’s also half the price).
Bought a foger disposable vape from them,
Two disposable tanks, both coils burnt out less than a week. Their response to me was your shit out of luck we don’t return disposables. Out $50 for nothing when I could’ve just bought vape juice to continue using my old system. I’ve been buying juice from them for years. Will find a new company. Their customer service sucks. I have a disposable with almost a full tank that will go in the trash because the coil is burnt.
There crooks!!!! Do not order from this fake company. They will steal your money and you wont receive nothing but the loss of your money. Try get a refund and they'll file a claim on your behalf thru there fake incompetence shipping company. Do not waist your money or time on these crooks
Idk how they did it but my package arrived 2 days earlier and even though it's been quite literally 100 degrees out my chocolate was not melted at all 10 stars if I could frfr
I can not complain about Element Vape. My problem is with their shipping. My order was placed on 6-2 and I received it today 6-19. Element Vape sent it to the carrier on 6-4. Trying to track it was non-existent for they do not update.
I felt shipping was very expensive and very slow. I feel the company would do better shipping USPS, UPS, or FedEx. Would be less expensive and prompt.
Decent company, lots of products and good prices. However, shipping is a complete crapshoot and you'll end up wasting hours with support tickets, chats, and begging some scumbag delivery service to actually deliver your package.
Element Vape is an online retail platform specializing in vaping products, including disposable vapes, mod kits, pod systems, and a wide selection of premium e-liquids. The company aims to serve the diverse needs of the vaping community by offering a variety of high-quality products at competitive prices. Customers can browse through new arrivals and bestsellers, ensuring they have access to the latest trends in vaping technology and flavors.
With a focus on customer satisfaction, Element Vape has garnered a substantial following and positive reviews from its users. The platform also features special offers and a newsletter that keeps customers informed about the latest products and promotions. Element Vape caters to both novice and experienced vapers, making it a go-to destination for anyone seeking reliable and innovative vaping solutions.