Element Vape is an online retail platform specializing in vaping products, including disposable vapes, mod kits, pod systems, and a wide selection of premium e-liquids. The company aims to serve the diverse needs of the vaping community by offering a variety of high-quality products at competitive prices. Customers can browse through new arrivals and bestsellers, ensuring they have access to the latest trends in vaping technology and flavors.
With a focus on customer satisfaction, Element Vape has garnered a substantial following and positive reviews from its users. The platform also features special offers and a newsletter that keeps customers informed about the latest products and promotions. Element Vape caters to both novice and experienced vapers, making it a go-to destination for anyone seeking reliable and innovative vaping solutions.
Element Vape receives predominantly positive feedback from its customers, who appreciate the easy ordering process and fast shipping. Many reviewers highlight the convenience of finding specific vape products that are often unavailable at local shops, with phrases like "quick n easy" and "awesome company" frequently mentioned.
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The site is praised for its user-friendly interface and extensive inventory, making it a go-to for vape supplies. However, some customers express frustration with shipping issues, noting instances of poor customer service and order fulfillment problems. Despite these complaints, the overall sentiment remains favorable, with a significant majority of consumers satisfied with their experiences. Overall, Element Vape is viewed positively, particularly for its product availability and efficient service.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.0
1,000
100%
+0.2
● Low
4.0 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.3▲ 0.2
12-month avg
4.0
All-time
4.0
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
3.4
54
Jan 25
3.8
145
Feb 25
3.8
123
Mar 25
3.8
124
Apr 25
4.2
118
May 25
4.2
108
Jun 25
4.3
116
Jul 25
4.0
113
Aug 25
4.6
99
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 395 positive reviews
Easy to use33%
132 mentions
Delivery31%
122 mentions
Prices & value27%
105 mentions
Fast & efficient24%
96 mentions
“Ordering from your site was quick n easy and it ALWAYS HAS BEEN”
On “Easy to use” · Aug 6, 2025
Top complaintsof 70 negative reviews
Shipping44%
31 mentions
Customer service33%
23 mentions
Delivery17%
12 mentions
Refund16%
11 mentions
“They gave my parcel to GLS Shipping and took my money for express shipping”
On “Shipping” · Aug 5, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Marketplaces.
Overall rating and review count for this company and similar companies
The website is relatively easy to search and the information for the products is well described in fun and interesting ways. The delivery service used is top notch. They do their best to contact me and get my order to me in a safe and convenient way. Not that there is much you can do about it but my only wish is that there was something to be done about the flavor ban in California. Cheers.
Great selection of everything. Shipping is fast and 100% accurate every time! Been shopping here for a couple of years and have never been disappointed.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Products are good only this is there shopping is from west coast and takes a bit but always received my orders and never any damage. And cost is reasonable.
Shipping was fast, and my order was exactly what I wanted. Everything was packed well and arrived in perfect condition. The prices were better than most other sites I looked at, and the selection is great. I’ve ordered multiple times and it’s been consistent every time. Definitely recommend Element Vape if you want good deals and reliable service.
Too much red tape. the government's fault I'm sure
It's so complicated to order. I have to keep finagling the products and the addresses to get it to work. And I thought I would be saving money buying online but with all the fees at the end I'm not saving anything really
Easy to order, great selections to pick from. The only problem I had was the credit card year drop down list only showed 20.. I could not see the last 2 most important digits of the year to be selected... until I increased the size of my screen to 200%, then I could see the full 4-digit year I needed to select.
Great site, great value. The only problem I have, and it seems to be an ongoing issue, is it will load so slowly when navigating the site. I know this is not my connection, it has been this way since I can remember. I'm sure you are all aware of it and nothing can be done, but I'll point it out just in case. Thank you Element Vape!
Horrible shipping experience.
Tracking makes no sense, listed below so see for yourself.
Said that there was a kissed delivery when it was never out for delivery, for a signature required package. Do they expect me to stay at home for a month waiting to sign for it? Support will not help. Meanwhile competitors ship in days, they take weeks with no real tracking info.
Tell me how confirmed by carrier 9 times makes sense? How was there a “missed delivery on the 21st followed by another confirmed by carrier and arrived at carrier. Who is the carrier, where did it arrive? No one knows, no one there cares either. “Carrier” will only talk to vendor, vendor won’t do anything.
Carrier Possession
3:13 am-06/09/2025
.
Order Info Received
7:12 am-06/09/2025
.
Order Submitted
7:12 am-06/09/2025
.
Confirmed By Carrier
7:12 am-06/09/2025
.
Confirmed By Carrier
7:12 am-06/09/2025
.
Confirmed By Carrier
7:12 am-06/09/2025
.
Confirmed By Carrier
7:12 am-06/09/2025
.
Confirmed By Carrier
7:12 am-06/09/2025
.
Confirmed By Carrier
7:12 am-06/09/2025
.
Confirmed By Carrier
7:12 am-06/09/2025
.
Confirmed By Carrier
7:12 am-06/09/2025
.
Shipped to carrier
5:37 am-06/11/2025
.
Arrived At Carrier
6:36 am-06/16/2025
.
Carrier Message
8:45 am-06/21/2025
.
Confirmed By Carrier
1:18 am-06/25/2025
.
Carrier Possession
1:33 am-06/25/2025
.
Arrived At Carrier
2:01 am-06/25/2025
Still not delivered or no new updates or response from support as of Jul 8th 2025
This is an update to my last review. I still don't have my package and they keep telling me to wait a few more days for the package to arrive yet the shipping company GLS tells me they have no idea where it is. Element Vape keeps blaming everything on me like I ordered wrong. I have been vaping and collecting for over 15 years and have ordered a lot from this company and others. The customer service is non existent and they will say anything to keep from giving your money back or putting in the effort to deal with their courier to make things right for the customer. They could fix all of this if they would use a different shipping company. Time are tough and I would expect they would provide better service to keep people buying from them.
Not 5 because one of them didn't work. Can't non nicotine products be sold with flavors I mean there is no nicotine at all versus selling a tobacco flavored one with lots of nicotine doesn't seem to make sense
ordering off here is easy when it wants to be, but it also seems to like to tell you the wrong amount for the order. mmy most recent order said it was meant to be $54.57 but it actually came out to around $65. other than that the having to reset my password to log in every time is a bit annoying but otherwise its super easy
I was not told that there were so many taxes and add on prices. I was lead to believe that I was getting a good deal but instead I was not.
CRAZYACE B15000 Disposable
Flavor
Peach Mango x1 $6.99
Subtotal $6.99
Shipping & Handling (Reward Points) $8.00
Reward Point(s) -$0.50
Sales Tax $1.82
Adult Signature Service $7.00
Route Shipping Protection $0.98
Grand Total $24.29
Element Vape is an online retail platform specializing in vaping products, including disposable vapes, mod kits, pod systems, and a wide selection of premium e-liquids. The company aims to serve the diverse needs of the vaping community by offering a variety of high-quality products at competitive prices. Customers can browse through new arrivals and bestsellers, ensuring they have access to the latest trends in vaping technology and flavors.
With a focus on customer satisfaction, Element Vape has garnered a substantial following and positive reviews from its users. The platform also features special offers and a newsletter that keeps customers informed about the latest products and promotions. Element Vape caters to both novice and experienced vapers, making it a go-to destination for anyone seeking reliable and innovative vaping solutions.