my order was right but they never…
my order was right but they never notified me when it was shipped.

Element Vape is an online retail platform specializing in vaping products, including disposable vapes, mod kits, pod systems, and a wide selection of premium e-liquids. The company aims to serve the diverse needs of the vaping community by offering a variety of high-quality products at competitive prices. Customers can browse through new arrivals and bestsellers, ensuring they have access to the latest trends in vaping technology and flavors. With a focus on customer satisfaction, Element Vape has garnered a substantial following and positive reviews from its users. The platform also features special offers and a newsletter that keeps customers informed about the latest products and promotions. Element Vape caters to both novice and experienced vapers, making it a go-to destination for anyone seeking reliable and innovative vaping solutions.
Element Vape receives predominantly positive feedback from its customers, who appreciate the easy ordering process and fast shipping. Many reviewers highlight the convenience of finding specific vape products that are often unavailable at local shops, with phrases like "quick n easy" and "awesome company" frequently mentioned.
The site is praised for its user-friendly interface and extensive inventory, making it a go-to for vape supplies. However, some customers express frustration with shipping issues, noting instances of poor customer service and order fulfillment problems. Despite these complaints, the overall sentiment remains favorable, with a significant majority of consumers satisfied with their experiences. Overall, Element Vape is viewed positively, particularly for its product availability and efficient service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.4 | 54 |
| Jan 25 | 3.8 | 145 |
| Feb 25 | 3.8 | 123 |
| Mar 25 | 3.8 | 124 |
| Apr 25 | 4.2 | 118 |
| May 25 | 4.2 | 108 |
| Jun 25 | 4.3 | 116 |
| Jul 25 | 4.0 | 113 |
| Aug 25 | 4.6 | 99 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Ordering from your site was quick n easy and it ALWAYS HAS BEEN”
“They gave my parcel to GLS Shipping and took my money for express shipping”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Marketplaces.
| Company | Overall | Legit | Delivery | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.3 out of 5 (good) | 4.2 out of 5 (good) | +12% | 1,000 | |
| 2.6 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | 1.7 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | +2% | 397 |
Bottom line: Element Vape is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.9).
500 reviews of Element Vape. Filter by what matters to you.
my order was right but they never notified me when it was shipped.
Good selection of quality products, delivered discreetly.
Prices are always good shipping could be faster but all in all I trust element vape for all my vaping needs
It was a good website to navigate through, all the information for products is were there, so i knew what i was getting. Only problem I was having or something that wasn't clear were, I have to remove items from my cart because items contain nicotine and refill my shipping information on the website after remove that item.
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Unbeatable pricing with fast delivery.
my package took a little damage my last order but nothing to crazy thankfully but other then that love shopping with you guys
I meant to mark you a five star 🌟. My finger slipped..lol
I no longer get an order confirmation email, or any sort of notice that my order has shipped, or tracking info. Additionally, the company you use, Sway, provides about 5 minutes notice before they show up. Without at least a “your order is out for delivery today” email or text, they’ve only ever delivered on the first attempt once by sheer luck.
They said 2 to 5 days and charged $8 and it won’t be here until 9to 10!days
Instead of doing the rush on y'all shipment instead of it's going to be slow no matter what y'all should take that down instead of having people getting being fooled of you're actually your package going to be expressed which it's going to get here is the same amount of time if you didn't pick that it's more expensive delivery
Perfect shopping
It’s very easy to find what you’re looking for!! And they keep you updated on your order status!!
Great promotion! Lots of variety, with everything I was looking for. Some of the flavors were out of stock. Will definitely be back, thank you.
I love you guys, plus having lived in Echo Park and Atwater I love supporting businesses in my home away from home. Ordering is easy and in all the years I’ve been ordering I’ve only had one delivery problem and that was handled promptly and easily.
This isn't the 1st time I have ordered from you guys. You have always been awesome and everything has always been good but if I didnt have a problem im sure you would take it seriously and try to resolve it in a professional way and that makes u feel safe too when ordering something.
Element Vape is an online retail platform specializing in vaping products, including disposable vapes, mod kits, pod systems, and a wide selection of premium e-liquids. The company aims to serve the diverse needs of the vaping community by offering a variety of high-quality products at competitive prices. Customers can browse through new arrivals and bestsellers, ensuring they have access to the latest trends in vaping technology and flavors. With a focus on customer satisfaction, Element Vape has garnered a substantial following and positive reviews from its users. The platform also features special offers and a newsletter that keeps customers informed about the latest products and promotions. Element Vape caters to both novice and experienced vapers, making it a go-to destination for anyone seeking reliable and innovative vaping solutions.
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