Always Informed
Kept well up to date with the situation of your account

E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
E.ON Next Energy Ltd receives overwhelmingly positive feedback from customers, who frequently highlight the helpfulness and friendliness of the staff. Reviewers appreciate the easy switching process and clear communication, often describing their experiences as smooth and efficient.
Many consumers note that the service is straightforward, with a user-friendly website that simplifies account management and tariff changes. However, some customers express concerns regarding billing issues, particularly related to meter readings and unexpected changes in monthly payments. Despite these occasional complaints, the overall sentiment remains highly favorable, with most users recommending E.ON for its excellent service and support. Overall, E.ON Next Energy Ltd is viewed positively by the majority of its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 999 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 999 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far so good, switch from BG was easy, the gas took a bit longer to switch over but I think there was a slight issu...”
“E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change pr...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Website & app | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 999 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.4 out of 5 (good) | 2.8 out of 5 (fair) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | — | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: E.ON Next Energy Ltd is #2 of 5 on overall rating in this group.
500 reviews of E.ON Next Energy Ltd. Filter by what matters to you.
I rang EON to arrange my next fixed tariff the person I talked to was very helpful & gave me one that was suitable!
Really helpful and quick responses
It was so easy to change tariff very good.
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the agent was very helpful, he explained everything to me, I ask him questions and him answered me , him was very polite ,
The new terms where easy to follow at a price that I was pleased with.
Very pleased with service
Horrible Threaten you with back billing if you don’t send readings My metres outside they can come 24/7 365 days or give a gas smart metre ! Nope Pestered and harassed for readings
Mixed feelings - A couple of years ago we installed a heat pump. We were on E.ON's variable tariff. Every six months in Spring and Autumn E.ON automatically reassessed our monthly payments. Because the heat pump now ran our hot water and central heating, which were previously on gas, the Spring assessment was too high, reflecting our Winter usage, and the Autumn assessment was too low. Their system was not taking our annual consumption pattern into account. We needed a way of making regular payments through the year based on our true annual consumption. When I explained the problem to the helpline, they were very eager to help and went out of their way to assist, but they can only offer the solutions their system allows them to. While the debit built up over Winter was arguably not exceptional for a heatpump user, I had to pay that off before being put on a new tariff. I am now on a fixed monthly tariff based on the true annual usage. I breathed a sigh of relief when the first payment went through today, and am thankful for that - but then, why should I have to lock myself into a fixed tariff (with an early leaving penalty) to solve the problem? And are other heat pump users having the same problem?
the lady i dealt with was every helpful and moved me onto a cheaper tariff
E.ON Next were very understanding and reassured me that staying with them was the best option. I have no regrets thank you
very friendly and helpful. very happy to be with them
Customer service is always prompt and courteous and above all informative well satisfied with any problems which are always dealt with efficiently
Excellent service, very quick and easy.
Very quick response from Kyle and very helpful and got our problem solved quickly
my daughter dealt with the enquiry she seemed happy enough
E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
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