Equity Estate Agents is an independent estate agency based in Enfield, North London, specializing in property sales and lettings. The company offers a range of services tailored to meet the needs of homeowners, landlords, and tenants. Equity Estate Agents is committed to providing professional property management and valuation services, ensuring that clients receive informed guidance throughout their real estate transactions.
The target market for Equity Estate Agents includes individuals looking to buy or sell residential properties, as well as landlords seeking assistance in renting out their properties. With a proactive team, the company emphasizes effective communication and personalized service, helping clients navigate the complexities of the property market. Through their expertise, Equity Estate Agents aims to facilitate successful property transactions while maintaining high standards of customer satisfaction.
Equity Estate Agents has a positive customer experience.
Equity Estate Agents consistently receives high praise for their exceptional service and professionalism, particularly highlighting the efforts of agents like Darren and Alfie. Reviewers commend the team's responsiveness and ability to ease the stress of moving, noting that they provide clear communication and support throughout the buying and selling process.
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Many customers express satisfaction with the effective marketing strategies that lead to quick sales, with some properties sold within days. However, a small number of reviews mention frustrations with communication, particularly regarding phone calls and message responses, indicating that there may be occasional lapses in customer service. Overall, the overwhelming sentiment is positive, with a strong recommendation for Equity Estate Agents as a reliable choice for property transactions.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.9
403
100%
-0.2
● Low
4.9 / 5 overall
=
403 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.7▼ 0.2
12-month avg
4.9
All-time
4.9
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
5.0
3
Sep 24
5.0
10
Oct 24
5.0
3
Nov 24
4.9
14
Dec 24
5.0
5
Jan 25
5.0
9
Feb 25
—
0
Mar 25
4.8
6
Apr 25
5.0
12
May 25
5.0
9
Jun 25
5.0
4
Jul 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 403 most recent reviews.
Top praiseof 394 positive reviews
Customer service43%
168 mentions
Professionalism31%
123 mentions
Helpful support24%
94 mentions
Fast & efficient20%
78 mentions
“We chose to go with the Equity team because we really appreciated that, when they arrived to do the valuation, they w...”
On “Customer service” · Jun 18, 2025
Top complaintsof 8 negative reviews
Customer service38%
3 mentions
Payment issues38%
3 mentions
“I wish to add that Androulla, who dealt with the matters, offered zero customer service throughout this ordeal”
On “Customer service” · Apr 4, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
Overall rating and review count for this company and similar companies
Just completed on the sale of my elderly father’s house. Darren at Equity went above and beyond, getting a good price for him and dealing sensitively with the situation as needed and keeping good communication throughout. Would highly recommend Equity.
Sold out home through Equity- Enfield Town. Mathew, Darren and Jamie were outstanding throughout the process and would highly recommend the team. Darren in particular went the extra mile to make the sale happen. Thanks.
We sold using Estate Agents 8 years before using the Enfield branch and had good quality service. We had no doubt about using them again to sell my deceased father's house in Ponders End, Enfield. The Hertford Road office of Equity were brilliant from day 1, right through to completion. I was kept upto date with the sale throughout, and found the staff, particularly Darren to be extremely professional and attentive regarding my sale. I was kept informed at all times. Darren went out of his way and went beyond what was expected of him in his job role. He personally contacted me immediately with any hiccups, but always had solutions, making the whole experience stress free. Equity Estate Agents gave me a 5 star service and I would recommend them to anyone who is looking to buy or sell a property. Big thanks to Darren, Matt the Manager and Jamie in sales who arranged all the viewings of the property. You're a great Team and do a great job!
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Would like to say a big thank you to all the sales team at Equity, they kept me informed throughout the whole sale process of my house making it a stress free transition. Oh, and they found me a buyer within couple of days going live! Thanks again guys
Alfie Chapman was incredibly helpful throughout the process, from start to end he was so hands on & got back to me instantly on any questions I had. Thanks so much Alfie for making it such an easy experience in finding my ideal property!
The Equity team have been very supportive and totally professional whilst marketing and selling my property. They kept me informed every step of the way and were happy to answer any questions I had or contact relevant solicitors if necessary. I would highly recommend them!
Darren was absoutely excellent at keeping us updated throughout the sale of our house. He was super professional, reliable and clear with his communication. Highly recommend.
I would like to express my sincere gratitude to Darren for his exceptional communication and responsiveness throughout the purchase of my property. In my opinion, Darren was the most important person in the whole process- he kept everything running smoothly and quickly. Thank you Darren! You are amazing! Keep up the good work!
Outstanding Service – Smooth and Stress-Free Experience!
I had a fantastic experience with Equity Estate Agents. From start to finish, they were efficient, transparent, and trustworthy, keeping me informed every step of the way. I knew selling my flat will not be straightforward, but they made the process feel seamless and stress-free.
Their team was always helpful and proactive, even recommending a great solicitor to make things easier. With so many estate agents to choose from, I’m truly glad I went with Equity. Their professionalism and dedication really set them apart. Highly recommend! ⭐⭐⭐⭐⭐
Darren's communication and professionalism is excellent.
We purchased our property over 10 years ago through Equity and Darren specifically. So when it came time to sell, there was only one person we were ever going to use. Darren's communication and professionalism is excellent. He is very responsive with queries. He went above and beyond and actively assisted us in our chain on our purchase despite Equity not being the relevant estate agent and helped us get our onward purchase across the line.
I have dealt with Equity Estate Agents as a buyer and seller and found the team to be highly professional and easy to deal with.
I have personally dealt with Darren and Matthew from the Sales team and found their professionalism and communication to be outstanding. Great team that knows their market.
Darren is a brilliant professional and a fantastic individual
Darren is an absolute star professional and someone who actually cares about the wellbeing of his customers.
We were relocating my Mum from London to Dorset and as things can sometimes happen - there were a few delays with the sale - these did drag on a little bit.
Darren was outstanding in keeping me informed and therefore helping me in keeping my Mum in the loop at what was a very stressful time for her (and me).
He literally kept on top of everything - speaking with, and chasing solicitors, brokers, agents - the whole lot - to be honest really above and beyond.
I can't recommend Darren enough - he makes things happen and genuinely cares about his clients.
We recently purchased our first home through Equity Estate Agents and they have been brilliant. Darren’s communication has been outstanding, he kept us well informed throughout and really took the stress out of the whole process. We hope we won’t be selling for a long time but if we ever do we would definitely choose Equity Estate Agents, thank you!
I purchased a home from Equity Agency, Darren was exceptional. He provided valuable assistance throughout the process, and I highly recommend, Thank you, Darren!
We would recommend Equity to anyone we know who are thinking of moving
We would recommend Equity to anyone we were so happy with everyone who came round from valuation to the end and a special thanks to Darren who went out of his way to get us to the end and always available for phone calls
Just completed on a Sale and Purchase, both through Equity. Very happy with the service, in particular v pleased with the Darren Nelson who kept us informed throughout and ensured that all sides were progressing the sale process on a complex chain. Was happy with the consult and valuation, felt their pricing was realistic and based on good information. Kyrie G, led the viewings for the sale and happy with the way that he presented and provided advice. Thanks again.
I recently sold my house through Equity Estate Agents within days of it going on the market. Darren Nelson was my main contact who was super efficient, his communication was impeccable, nothing was too much trouble, and he certainly went over above all expectations.
I would without hesitation recommend Equity Estate Agents. I would again like to thank Darren and the team at Equity for making the sale of my house stress free.
Equity Estate Agents is an independent estate agency based in Enfield, North London, specializing in property sales and lettings. The company offers a range of services tailored to meet the needs of homeowners, landlords, and tenants. Equity Estate Agents is committed to providing professional property management and valuation services, ensuring that clients receive informed guidance throughout their real estate transactions.
The target market for Equity Estate Agents includes individuals looking to buy or sell residential properties, as well as landlords seeking assistance in renting out their properties. With a proactive team, the company emphasizes effective communication and personalized service, helping clients navigate the complexities of the property market. Through their expertise, Equity Estate Agents aims to facilitate successful property transactions while maintaining high standards of customer satisfaction.