FIXD is a technology company that specializes in car diagnostics through its Bluetooth OBD2 scanner. The FIXD device allows users to quickly and accurately decode over 7,000 check engine light codes directly on their smartphones. This user-friendly tool translates complex car problems into plain English, enabling individuals with little to no automotive knowledge to understand and address vehicle issues effectively. Targeting car owners who seek to maintain their vehicles without the high costs associated with repair shops, FIXD offers features such as maintenance alerts and real-time performance monitoring. By providing detailed diagnostic information, FIXD empowers users to make informed decisions about their vehicle maintenance, helping them avoid unnecessary repairs and ensuring optimal vehicle performance. The company aims to simplify the car care process, making it accessible and cost-effective for everyday consumers.
Consumers express mixed feelings about FIXD, highlighting both its effectiveness and significant concerns regarding subscription practices. Many reviewers praise the product for being great and easy to use, with some noting excellent customer service when they had questions.
However, a substantial number of customers are frustrated by unexpected subscription fees, often feeling misled about the costs associated with the device. Complaints frequently mention unauthorized charges and difficulties in canceling subscriptions, leading to accusations of deceptive business practices. While some users appreciate the product's functionality, the recurring theme of hidden fees overshadows the positive experiences. Overall, the sentiment leans negative due to the prevalent issues with subscription transparency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 24 |
| Sep 24 | 3.7 | 37 |
| Oct 24 | 2.9 | 16 |
| Nov 24 | 2.1 | 12 |
| Dec 24 | 1.6 | 14 |
| Jan 25 | 2.3 | 14 |
| Feb 25 | 1.0 | 9 |
| Mar 25 | 1.4 | 16 |
| Apr 25 | 1.8 | 15 |
| May 25 | 1.5 | 24 |
| Jun 25 | 1.5 | 26 |
| Jul 25 | 2.4 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“A ton more information and so easy to maneuver”
“They charge you a subscription fee automatically without you ever signing up for it and make some long winded bs way...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 100 out of 100 | 1.6 out of 5 (poor) | 2.5 out of 5 (poor) | 2.4 out of 5 (poor) | −49% | 1,000 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.9 out of 5 (good) | 4.5 out of 5 (good) | 0% | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | 1.7 out of 5 (poor) | 0% | 1,000 |
Bottom line: FIXD is #5 of 5 on overall rating in this group. On value, MSP - Motorcycle Spare Parts scores higher (4.9 vs 1.6).
1,000 reviews of FIXD. Filter by what matters to you.
The company marketing is a deceptive scam unless you carefully note the small print, then be certain to opt out of the $ 99.99 premium subscription plan, which is what they’re actually selling, it’s simply gimmick to charge you for a subscription, to be charged to your account every year.
Its mainly my fault but I read a review on some crank site saying it does everything, ABS, traction control etc. My Merc has ABS and traction control (There linked) lights on but it doesn't see them. As I said mainly my fault, stick to word of mouth in future.
the product works good but the company that markets it are deceptive. if you buy it, be sure that you read the small print and opt out of the premium subscription. its a gimmick to charge you an additional $99.99 read the other reviews and you will see that this is a common problem with this company. you may also check the chamber of commerce, you will find similar complaints.
Quick answers to the questions people ask most.
FIXD is a business that provides automotive diagnostic and maintenance services. We help customers understand their vehicle's health and maintenance needs through diagnostic tools and services.
Please contact us directly or check our website for current business hours as they may vary by location or season. Hours may also be subject to change during holidays or special circumstances.
You can reach our customer support team through our official website's contact form or by calling our customer service line. We strive to respond to all inquiries in a timely manner.
We work with a wide range of vehicle makes and models. Please contact us with your specific vehicle information to confirm compatibility with our services.
Our refund and return policies vary depending on the specific service or product. Please refer to our terms of service or contact customer support for detailed information about our policies.
Appointment requirements may vary depending on the specific service you need. We recommend contacting us in advance to schedule a convenient time and ensure availability.
Our team consists of qualified professionals who work with automotive diagnostic services. For specific certification details, please contact us directly.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 36% are 1–2★.
What a scam! The unit itself was just $20 but then they sneak attack you with a $99 charge for their “premium” service. Do not buy anything from these sleaze bags.
I bought this so we could troubleshoot my husband’s car. Received it and the realized I had 14 days and they would charge me a subscription of $99 a year. After reading more I realized it only worked if the car would start. Therefore it was useless to me. I put it away and forgot about it. Now, a year later they charged me another $99 subscription fee and refuse to refund me. Lesson learned, read the fine print, there is a yearly subscription they will automatically take. I have a brand new unit that has never been opened and it has cost me $217. I spoke over the phone and we emailed back and forth. All they did was state I could not get a refund. They are making money off subscriptions! Beware and cancel!
I was caught with their initial 'free' and never used. Shame on me but thought it was a one time charge for $99. They withdraw without notice on a renewal. I have never found a cancel link anywhere. They won't refund. This is overpaying for something because of predatory practices. Spend more for a real product and not a scammer.
I received an email saying download the free app. Next thing I know I have a $99 charge on my credit card bill and the company says they won't refund because I didn't notice within 30 days.
Ok. Just wrote this once... Gonna do it again. Just not as well. Here we go: Firstly, I'm writing this right now, because of the tremendous experience I had with canceling the premium subscription, which I had not used, and had forgotten to disable(for automatic renewal). It was $99, like some of the bad reviews have stated, but was a breeze to request a refund, and cancel. $100 for a yearly premium subscription, not monthly. I read another review, lying about this. Anyhow, the device and app work without it. They just give you a whole lotta stuff that, personally, I find unnecessary. It came as expected, delivery was quick. Intact and unharmed, I plugged it in, fired the app up, and compared results to other diagnostics tools I own (best one I own is an Innova 5210 (about $150 4 years ago). Same results, just way cheaper. I'm only adding this bit, because my first go on this review was far more invested. But, I 100% recommend this product. The developers behind it are working to facilitate a leave-in Diagnostics tool (and accompanying application) for an incredibly affordable price. It clearly works as well as one for $ >100 (over $100). And once again on that CS! Well done. Make more shhtuff, so I can buy it for the customer support! You guys rock!
This product and company is an absolute fraud. Once you purchase the $20 item then they start charging your card a $99 per month fee!! ABSOLUTLY HAVE NO CONTACT WITH THIS COMPANY!!!
I cancelled the fixd premium subscription to this date I never received my refund.ive emailed several times getting a reply my refund was given but never got it.
Got fooled like others have. They tried to take my $99.99. Thank goodness my bank notified me because i did not authorize the withdrawal. Nowhere in their ad do they tell you that using the app may cost you money. In fact, I declined the offer to use the premium portion of the app. Also, the device recognized the vin number but gave the wrong vehicle information (found out later it doesn't support an F450). I did just apply for a refund and that seemed easy enough, but I still hate it when companies don't supply all the truth about what will happen if you purchase their product.
Without the additional subscription, it is completely useless.
FIXD Ad is a scam. Ad leads you to believe the scanner will save you thousands of dollars in repairs by giving you all sorts of information. Only after you order the scanner and you are led to believe you are downloading the app to make it work, it is revealed that you must have premium services for $99 for the scanner to be of any value, and guess what, you just signed up for premium services! Very misleading ad and a complete scam! I attempted to cancel the order 4 hours after placing it through their suggested email address. Four hours later, I receive notification the order shipped.
I purchased this product after watching its commercial on YouTube. Nowhere did it say that you also had to pay to subscribe for a yearly service. About two weeks after my purchase, I received a notice from my bank regarding suspicious activity. They asked if I made a transaction of $99,99 with "fixd", I declined the transaction. I instructed my bank to block that transaction attempt in the future. I think that this company is just as crooked as any crooked auto repair shops. Buyer beware. I'm out $19,99. Never buying from YouTube ads again!!!
I have owned this gadget from day one, and I’m so glad I do, it has saved me a ton of money already, and it gives me the ability to double check people trying to sale used vehicles and also mechanics doing there job correctly as well, the features alone that come With just the purchase are the best and if you need extra the premium service has got all the bells and whistles for those who need it more then myself, the company is always updating features and have had zero issues with fixd it’s a must have for sure.
These guys charge your subscription anyway, regardless if you decline it on your app!! Warning! Complaint logged with credit card company, dispute in progress
I bought this device for a friend of mine. She loves it so far. Said it gave her a piece of mind knowing she can check her codes and be able to decide for herself a course of action instead being told by a mechanic let's do this. It was easy to install and $99 for a year of service is a steal. That equates to $8.25 a month. I pay more that that for my coffee in the morning.
Service delivery methods may vary depending on your location and the type of service needed. Please contact us to discuss available options in your area.
Service time can vary depending on the complexity of the diagnostic needs and your specific vehicle. We'll provide you with an estimated timeframe when you schedule your service.
Warranty terms may apply to certain services we provide. Please ask about warranty coverage when scheduling your service or review our terms of service for detailed information.
We focus on diagnostic services that can help identify both routine maintenance needs and potential issues. Contact us to discuss how our services can assist with your specific automotive needs.
We accept various payment methods for our services. Please contact us directly or check during the booking process to confirm which payment options are available for your specific service.
FIXD is a technology company that specializes in car diagnostics through its Bluetooth OBD2 scanner. The FIXD device allows users to quickly and accurately decode over 7,000 check engine light codes directly on their smartphones. This user-friendly tool translates complex car problems into plain English, enabling individuals with little to no automotive knowledge to understand and address vehicle issues effectively. Targeting car owners who seek to maintain their vehicles without the high costs associated with repair shops, FIXD offers features such as maintenance alerts and real-time performance monitoring. By providing detailed diagnostic information, FIXD empowers users to make informed decisions about their vehicle maintenance, helping them avoid unnecessary repairs and ensuring optimal vehicle performance. The company aims to simplify the car care process, making it accessible and cost-effective for everyday consumers.
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