FIXD is a technology company that specializes in car diagnostics through its Bluetooth OBD2 scanner. The FIXD device allows users to quickly and accurately decode over 7,000 check engine light codes directly on their smartphones. This user-friendly tool translates complex car problems into plain English, enabling individuals with little to no automotive knowledge to understand and address vehicle issues effectively. Targeting car owners who seek to maintain their vehicles without the high costs associated with repair shops, FIXD offers features such as maintenance alerts and real-time performance monitoring. By providing detailed diagnostic information, FIXD empowers users to make informed decisions about their vehicle maintenance, helping them avoid unnecessary repairs and ensuring optimal vehicle performance. The company aims to simplify the car care process, making it accessible and cost-effective for everyday consumers.
Consumers express mixed feelings about FIXD, highlighting both its effectiveness and significant concerns regarding subscription practices. Many reviewers praise the product for being great and easy to use, with some noting excellent customer service when they had questions.
However, a substantial number of customers are frustrated by unexpected subscription fees, often feeling misled about the costs associated with the device. Complaints frequently mention unauthorized charges and difficulties in canceling subscriptions, leading to accusations of deceptive business practices. While some users appreciate the product's functionality, the recurring theme of hidden fees overshadows the positive experiences. Overall, the sentiment leans negative due to the prevalent issues with subscription transparency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 24 |
| Sep 24 | 3.7 | 37 |
| Oct 24 | 2.9 | 16 |
| Nov 24 | 2.1 | 12 |
| Dec 24 | 1.6 | 14 |
| Jan 25 | 2.3 | 14 |
| Feb 25 | 1.0 | 9 |
| Mar 25 | 1.4 | 16 |
| Apr 25 | 1.8 | 15 |
| May 25 | 1.5 | 24 |
| Jun 25 | 1.5 | 26 |
| Jul 25 | 2.4 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“A ton more information and so easy to maneuver”
“They charge you a subscription fee automatically without you ever signing up for it and make some long winded bs way...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 100 out of 100 | 1.6 out of 5 (poor) | 2.5 out of 5 (poor) | 2.4 out of 5 (poor) | −49% | 1,000 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.9 out of 5 (good) | 4.5 out of 5 (good) | 0% | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | 1.7 out of 5 (poor) | 0% | 1,000 |
Bottom line: FIXD is #5 of 5 on overall rating in this group. On value, MSP - Motorcycle Spare Parts scores higher (4.9 vs 1.6).
1,000 reviews of FIXD. Filter by what matters to you.
This works amazingly!!! It shows me exactly what those 1,000 dollar shop computers show and didn't cost me 3 months of rent. It has how much the code that is showing would cost to fix and even has vidoes of explaining what the code is and what could be causing it to go off. It is awesome. I absolutely love it!
Easy to install & use. Happy to find no system issues too! Update: Had the vehicle checked by the mechanic shop and confirmed no issues found. I feel this was a good investment for me. Also, I have seen people having issues when first buying/setting up the device and getting charged additional fees. I did not have that issue at all!!
Quick answers to the questions people ask most.
FIXD is a business that provides automotive diagnostic and maintenance services. We help customers understand their vehicle's health and maintenance needs through diagnostic tools and services.
Please contact us directly or check our website for current business hours as they may vary by location or season. Hours may also be subject to change during holidays or special circumstances.
You can reach our customer support team through our official website's contact form or by calling our customer service line. We strive to respond to all inquiries in a timely manner.
We work with a wide range of vehicle makes and models. Please contact us with your specific vehicle information to confirm compatibility with our services.
Our refund and return policies vary depending on the specific service or product. Please refer to our terms of service or contact customer support for detailed information about our policies.
Appointment requirements may vary depending on the specific service you need. We recommend contacting us in advance to schedule a convenient time and ensure availability.
Our team consists of qualified professionals who work with automotive diagnostic services. For specific certification details, please contact us directly.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 36% are 1–2★.
Excellent device, it saves women from being
Easy to install and use . I like the fact that it tracks your mileage with reminders of when to change the oil and rotate tires. Also the fact that you can troubleshoot issues you were having with your vehicle. And then it actually will tell you what the possible fixes for it and how much the part would be also recommendations of how much mechanics will charge to do the work. Definitely have recommended this to other family members and friends. All in all very useful tool That gives the auto owner a little bit of control peace of mind.
All the results and explanations
I ordered FIXD June 2020. In June 2021, I cancelled it as I was not willing to pay the $69.99. I have enail proof it was cancelled. Then on August 10, 2024 this company STOLE $99.99 from my credit card! They waited three years and fifty days to charge my card again, this time it was $99.99! I called my credit union and filed a fraudulent activity claim as I did not give permission for them to charge me. My credit card has been closed and I contacted the company, by the way their phone customer service is a joke! They told me oh you must have logged into your account. Ummm no and even if I had, you would have to resubscribe to the services which I have not done. They told me oh well you will have to email support because we have issued a refund. There should never have been a refund as this company was not authorized to charge me after 2021. The BBB is littered with similar complaints. I have also filed a police report and a complaint with the WA State Attorney General's office.
This is a great tool for a mechanically challenged individual
It is a rip off and a waste of your money. I tried to use it in a serious situation and all I got was advertisements to spend more money. I kept getting pop-up for sales pitches when I was trying to figure it out. Pure scam.
Good very good
So easy to use
Just started using, so far so good
Buyer Beware!!! While the FIXD product performed as advertised, and I was delighted that a $19.99 product actually worked, I did not at the time realize the insidious gotcha that resided in the Terms and Conditions that you agree to when you purchase the Trojan Horse device - that unless you notify FIXD, you will be charged $99.99 for their premium services (basically you can call a "automotive repair man" with questions after getting your code reading). You have 30 days to cancel, after which they will continue to charge your card $99.99 a year, hoping that you don't notice. I don't know about you, but one would hope that anyone offering a "Premium Service" would notify you of the service and the charge and let you opt in, rather than requiring you to opt out, especially when the terms are hidden in the Terms and Conditions. This is a sleazy way to make more money off of people, ruining the positive experience I had with using the device - which now basically cost me $120.
I love this little gadget and tells me what's wrong with my car and I can get it fixed it's a good investment
Well I was able to identify the problem with my vehicle. The problem was minor and was able to switch off the check engine light. Gave me an idea what to expect and to see if I would get the same answers from the mechanic. Great. Love it
Ordered device and got an email stating I would be charged $99 in 14 days and annually thereafter. When you order the device it doesn’t state anywhere you are signing up for $99 annual subscription as I would never have bought it. When you cancel there is not an option for ‘FIXD signed me up for premium without my knowledge’ I had to choose ‘I signed up in error’ instead. It was an ‘error’ of judgement on my part! FIXD needs to be more transparent with consumers. I now have to ensure I won’t be charged and it’s extra work for me I don’t need.
Service delivery methods may vary depending on your location and the type of service needed. Please contact us to discuss available options in your area.
Service time can vary depending on the complexity of the diagnostic needs and your specific vehicle. We'll provide you with an estimated timeframe when you schedule your service.
Warranty terms may apply to certain services we provide. Please ask about warranty coverage when scheduling your service or review our terms of service for detailed information.
We focus on diagnostic services that can help identify both routine maintenance needs and potential issues. Contact us to discuss how our services can assist with your specific automotive needs.
We accept various payment methods for our services. Please contact us directly or check during the booking process to confirm which payment options are available for your specific service.
FIXD is a technology company that specializes in car diagnostics through its Bluetooth OBD2 scanner. The FIXD device allows users to quickly and accurately decode over 7,000 check engine light codes directly on their smartphones. This user-friendly tool translates complex car problems into plain English, enabling individuals with little to no automotive knowledge to understand and address vehicle issues effectively. Targeting car owners who seek to maintain their vehicles without the high costs associated with repair shops, FIXD offers features such as maintenance alerts and real-time performance monitoring. By providing detailed diagnostic information, FIXD empowers users to make informed decisions about their vehicle maintenance, helping them avoid unnecessary repairs and ensuring optimal vehicle performance. The company aims to simplify the car care process, making it accessible and cost-effective for everyday consumers.
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