
FlixBus is a bus transportation company that provides convenient and affordable travel options across the United States and beyond. With a focus on customer comfort, FlixBus offers amenities such as free Wi-Fi, power outlets, and spacious seating to enhance the travel experience. The company operates an extensive network with over 400,000 routes globally, making it easy for passengers to book tickets and access more than 8,000 destinations in over 40 countries. Targeting budget-conscious travelers, FlixBus caters to individuals and groups seeking reliable transportation solutions. The company's user-friendly app allows customers to track their journeys in real-time and receive live updates, streamlining the travel process. By promoting environmentally friendly travel options, FlixBus aims to reduce carbon footprints and encourage passengers to choose sustainable modes of transport.
FlixBus receives overwhelmingly negative feedback from consumers, with a significant majority rating it poorly. While some reviewers appreciate the cleanliness and punctuality of certain trips, highlighting good drivers, these positives are overshadowed by numerous complaints about service failures.
Many customers report issues with refunds, citing unresponsive customer service and delays that lead to missed connections. Instances of buses leaving early and drivers displaying unprofessional behavior, including aggressive attitudes, are frequently mentioned. Additionally, the lack of clear communication regarding delays and bus stops contributes to frustration. Overall, the sentiment is predominantly negative, with many people expressing a strong desire to avoid using FlixBus in the future.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 1,020 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.1 | 164 |
| Jan 25 | 3.3 | 357 |
| Feb 25 | 1.8 | 58 |
| Mar 25 | 1.7 | 65 |
| Apr 25 | 1.6 | 68 |
| May 25 | 1.7 | 83 |
| Jun 25 | 1.6 | 116 |
| Jul 25 | 1.3 | 109 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Buses very comfortable and for the prices no one should complain”
“J’ai vécu une expérience scandaleuse avec FlixBus”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Refunds | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.4 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.1 out of 5 (poor) | 1.3 out of 5 (poor) | −51% | 1,020 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,000 |
Bottom line: FlixBus is #4 of 5 on overall rating in this group. On service, BJS Home Delivery scores higher (4.6 vs 1.3).
500 reviews of FlixBus. Filter by what matters to you.
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A very good service; clean, punctual and spacious. Excellent driver on my trip, sadly I did not catch his name but he was driving the coach from Nottingham to London (09:05 on 17/07/25). He was very professional and a cheerful character. I would recommend FlixBus.
Bus de Salamanca-Lisboa, el bus se va 20 minutos antes sin nosotros. Acabamos teniendo que ir en coche y se niegan a devolver el dinero del viaje de vuelta, cuando tenemos que ir y volver en coche por narices ya que alli cogemos un vuelo y no podemos esperar al dia siguiente
J’ai vécu une expérience scandaleuse avec FlixBus. J’ai payé 130 € pour un billet Luxembourg–France aller-retour, mais le chauffeur a refusé de me laisser monter, m’a crié dessus, a fermé la porte et est parti. Aucun remboursement malgré mes démarches. Pire encore : sur un autre trajet, l’application affichait 97 €, mais la borne m’a prélevé 110 € ! Quand j’ai demandé des explications, on m’a ignoré. Résultat : plus de 200 € perdus, et un simple bon d’achat de 20 € comme "remboursement". FlixBus est une entreprise malhonnête qui arnaque ses clients et refuse d’assumer ses responsabilités. J’ai toutes les preuves (captures d’écran, relevés bancaires, discussions avec le service client). Je vous conseille de ne jamais réserver avec eux.
Escribo esto mientras viajo en un FlixBus de Bruselas a Madrid (17 de julio de 2025, asiento 12A). Estoy en un trayecto de 21 horas y estoy viviendo una situación completamente traumática. El pasajero que va detrás de mí (13A) lleva todo el viaje empujando mi silla con fuerza, gritándome, y comportándose de forma extremadamente agresiva solo porque decidí reclinarla. En varias ocasiones se ha inclinado sobre mí como si fuera a golpearme. Estoy con miedo, con ansiedad, completamente incómodo y sin poder hacer nada. Me siento inseguro y vulnerable. El miedo a que me agreda me tiene bloqueado y me ha obligado a permanecer en posición recta, lo que ya me está causando dolor de espalda y tensión física. Lo más indignante es que el personal del bus ha presenciado todo esto y no hace absolutamente nada. No intervienen ni preguntan si estoy bien. Estoy viajando con miedo, y nadie se preocupa. Es inaceptable. No deberían permitir este tipo de situaciones ni quedarse pasivos mientras un pasajero se siente acosado y amenazado. 🚫 Si estás pensando en viajar con FlixBus, piénsalo dos veces. No hay garantía de seguridad ni de apoyo.
FlixBus is a bus transportation company that provides convenient and affordable travel options across the United States and beyond. With a focus on customer comfort, FlixBus offers amenities such as free Wi-Fi, power outlets, and spacious seating to enhance the travel experience. The company operates an extensive network with over 400,000 routes globally, making it easy for passengers to book tickets and access more than 8,000 destinations in over 40 countries. Targeting budget-conscious travelers, FlixBus caters to individuals and groups seeking reliable transportation solutions. The company's user-friendly app allows customers to track their journeys in real-time and receive live updates, streamlining the travel process. By promoting environmentally friendly travel options, FlixBus aims to reduce carbon footprints and encourage passengers to choose sustainable modes of transport.
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