FlixBus is a bus transportation company that provides convenient and affordable travel options across the United States and beyond. With a focus on customer comfort, FlixBus offers amenities such as free Wi-Fi, power outlets, and spacious seating to enhance the travel experience. The company operates an extensive network with over 400,000 routes globally, making it easy for passengers to book tickets and access more than 8,000 destinations in over 40 countries. Targeting budget-conscious travelers, FlixBus caters to individuals and groups seeking reliable transportation solutions. The company's user-friendly app allows customers to track their journeys in real-time and receive live updates, streamlining the travel process. By promoting environmentally friendly travel options, FlixBus aims to reduce carbon footprints and encourage passengers to choose sustainable modes of transport.
FlixBus receives overwhelmingly negative feedback from consumers, with a significant majority rating it poorly. While some reviewers appreciate the cleanliness and punctuality of certain trips, highlighting good drivers, these positives are overshadowed by numerous complaints about service failures.
Many customers report issues with refunds, citing unresponsive customer service and delays that lead to missed connections. Instances of buses leaving early and drivers displaying unprofessional behavior, including aggressive attitudes, are frequently mentioned. Additionally, the lack of clear communication regarding delays and bus stops contributes to frustration. Overall, the sentiment is predominantly negative, with many people expressing a strong desire to avoid using FlixBus in the future.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 1,020 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.1 | 164 |
| Jan 25 | 3.3 | 357 |
| Feb 25 | 1.8 | 58 |
| Mar 25 | 1.7 | 65 |
| Apr 25 | 1.6 | 68 |
| May 25 | 1.7 | 83 |
| Jun 25 | 1.6 | 116 |
| Jul 25 | 1.3 | 109 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Buses very comfortable and for the prices no one should complain”
“J’ai vécu une expérience scandaleuse avec FlixBus”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Refunds | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.4 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.1 out of 5 (poor) | 1.3 out of 5 (poor) | −51% | 1,020 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,000 |
Bottom line: FlixBus is #4 of 5 on overall rating in this group. On service, BJS Home Delivery scores higher (4.6 vs 1.3).
500 reviews of FlixBus. Filter by what matters to you.
Es malísimo he hecho 6 viajes y en 4 he perdido un dia entero de viaje donde pierdo tour reservados, entre otras cosas por culpa de la hora.. cambian los buses de una hora para otra solo por no tener gente arriba del bus. Repito puedes perder 1 día entero como me a pasado a mi 3 veces
Clapped company, robbed my money don't use them they are awful and don't refund when they cancel your ticket making you pay more to use other more reliable bus companies.
Kaleia Bus Worst Experience i booked a double trip on Flixbus to Sunnybeach recently and I was rerouted to a third party I paid for convenience but I got booked on a budget bus with broken seats and stinky passengers and no charging ports . Would avoid
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We are very disappointed with FlixBus. We were traveling in Paris and not familiar with the area or the language. We bought tickets in advance, and our bus was scheduled for 2:40 AM. We arrived early and sat exactly at the place indicated on our ticket, but no bus came. We waited for more than 3 hours in the cold, with no phone charge left. Only at 4:30 AM did we receive a message that the trip was canceled and that we would receive a new route within 2–3 hours. Nothing ever arrived. Later, the support team told us the stop was different from what was shown in our ticket. We never received this update. We were marked as "no-show" even though we were waiting at the place indicated. This is unacceptable. We request a refund and better communication in the future. Tourists depend on reliable service, and we felt completely abandoned.
El viaje de Dubrovnik-Mostar, previsto para el día 10 de Junio tenía la salida a las 16 horas, llegando el autobús sin previo información de la compañía a las 17:44. Llegando a Mostar a las 21:30. Hoy día 11 Mostar-Split con horario 6:45-10:10, son las 12:02 y todavía no hemos llegado. La empresa solo reembolsa si se retrasa más de 120 minutos en el embarque.
I am deeply shocked and traumatized by the inhumane treatment I experienced on FlixBus Line 807 from Paris to Brussels. I had only a backpack and a little tote bag with some snacks and a bottle of water in it, so When I tried to board the bus, the driver ordered me to put my tote bag in the luggage hold. I calmly explained I have only some snacks and a bottle of water in this tote bag and that I have a medical condition and need to keep a snack and water with me in case my glucose drops or when I need to take my medicine. His response (the driver): “Either you do it and behave, or I won’t let you on the bus.” My friend then said: “It’s fine just leave it, I have a banana on me.” At that point, the other FlixBus staff member (the controller I guess) overheard and started acting very aggressively we got scared he’d get physical with us and started shouting in Arabic, demanding my friend dig out her banana from the bottom of her backpack and throw it away or put it in the tote back in the luggage hold as well, I repeated: “I’m sick, I need something with me in case I feel unwell.” His answer while shouting (the controller Arabic guy ) : “This isn’t an ambulance — then don’t take the bus.” This was more than unprofessional — it was abusive, humiliating, and discriminatory. I was mocked for having a health condition and threatened with being denied boarding, simply for needing access to a snack. FlixBus staff showed zero empathy, zero training, and zero decency. I will never use FlixBus again. What happened wasn’t just bad service — it was public humiliation and a complete disregard for medical safety.
Still waiting for a refund for the cost of the phantom bus. several chats later and still being asking me if i want the refund processed. ????? why would i not want my money back. Time to contact the CEO André Schwämmlein. look up the management leadership team on flixbus max zeumer is the COO
My FlixBus ride from Oslo to Copenhagen (June 23, 2025) was cancelled just a few hours before departure — while I was already traveling from Stavanger. This left me stranded in Oslo overnight, forced to wait 17 hours instead of 3. Hostels didn’t allow check-in at night, bus terminals were closed, and I had no safe place to stay. I spent the entire night walking the city with my luggage, in total exhaustion. The next day, when I finally boarded the replacement bus, my ticket didn’t include a seat assignment. The driver told me to move from seat to seat for the entire journey whenever someone else showed up with a reservation. A 9-hour ride without a stable seat? Unacceptable. Despite clearly explaining all this, FlixBus refused any compensation. They sent a generic apology and nothing else. Not even a voucher. This was one of the worst travel experiences I’ve ever had. FlixBus takes no real responsibility for its passengers. I will never use this company again — and I strongly advise others to think twice before booking with them. UPDATE: FlixBus replied here saying they reached out to me. To be clear — no one contacted me after this review. They are referring to previous emails where they refused to take responsibility. This reply is misleading and does not reflect the actual customer experience.
Thieves. I asked for a reimbursement as per procedure on their website, on which it was clearly said “refund when cancellation on customer side”: they gave me a voucher I never asked for. Then I went online their website to convert the voucher into actual reimbursement as offered on their website, and when I followed up a week later, claimed 1) there is not refund policy with Flix (??) 2) actually I got a voucher (???) 3) no refund that is not what they do (????), despite writing differently on their website. Avoid them. After seeing this review, they contacted me explaining that when they say “refund”, it’s actually not a refund it’s a voucher. And the procedure “convert voucher into refund” is actually not existing despite being on their website…. How absurd and disrespectful of customers… Then after seeing again my review, they pretend they “handled my case”: of course they haven’t. Avoid them, really.
I booked a return trip to London for myself and two children for November. I booked three seats together and Flixbus took my money and confirmed the seats. I received an email two months later stating that I’d been moved twelve rows away fro my children with no explanation, no contact number and no option to appeal.
I will never take Flixbus ever again for many reasons. Firstly, less than 30 minutes before my coach was due on 11th June, they delayed it by 2 hours. I was already on the way so I had to arrive at the bus station and wait. 2 hours went by, and the delayed coach hadn’t arrived. On the tracker, it was nowhere near us. It turned out the coach had come from Newcastle, and had gone straight past us in Middlesborough and didn’t even stop to get us! This was the biggest waste of 3 hours. I then had to return home and I got the next coach out compensated by FlixBus at 08:35am. I thought this would be the end of my awful experience with Flixbus. But the worst was yet to come. Due to my extreme fatigue and stress on the 08.35am coach, when I got off at Leeds, I had realised I left my suitcase in the luggage compartment and by the time I realised, it had already set off for the next stop in Manchester. My mum came to pick me up so we decided to try and race the bus to the next station and get my luggage. However, we arrived 10 minutes later and the coach had already set off. When I called Flixbus’ customer service, they were extremely rude and unhelpful, refusing to tell us the bus depot that the coach was going to as I had the hopes of getting my luggage from there. When I asked to speak to the manager to complain, they refused to put me on the phone with them! They also refused to give us any information at all that would help. Of course, it was completely my fault for leaving the suitcase but they have a duty to protect their customers and they left us completely alone to deal with this and the fact that 14 days then went by and they still failed to locate my suitcase which was on THEIR coach and I had given a detailed description of, was completely unacceptable. By day 16, I had called everyone I knew that could help with no luck. Then, on Sunday 29th June I had an idea that maybe the luggage was still on the coach and apparently the same exact coaches took the same routes. So at 8:35am, I turned up at the station with one last hope of finding my suitcase. The FlixBus worker was extremely rude and unhelpful when I tried to explain that just for my peace of mind, I wanted to look inside the compartment to see if my suitcase was there. He unexpectedly ended up being the one who was the most helpful as when (unsurprisingly) the suitcase wasn’t there, he pointed to an address, written in tiny letters at the bottom of the coach. He said that this was the address of the depot and I should look them up. So I did, and I found their website. Stanley Bus Depot. I filled in their lost luggage form and forgot about it the next day, expecting it to be another dead end. Imagine my shock when the very next day, I got an email saying that my luggage has been found and to pick it up from their location in Durham!! This was only an hour’s drive from me so I went and my suitcase was there in the office! I couldn’t believe how the name of the depot was literally written on their coach and FlixBus had the nerve to say they ‘have no information about the depot or anywhere else the bus goes to after it’s route’. LIES. So that’s how I found my luggage, which was sat there the whole time, all by myself without the help of FlixBus. I hope this can help anyone who ever finds themselves to be in a similar position. And also, never travel with FlixBus!
The customer service of flixbus is so weak. Nobody answered me for occurred problem. I don’t know why there is nobody to manage and solve the passenger’s problem.
Podroz 29.06.2025 .Pozdoz Modlin/Wroclaw.Ja wysiadalam w Lodzi.Zamknieta toaleta i zero checi ze strony kierowcy do zatrzymania sie zeby podrozni skorzystali z toalety choc tankowali autokar na Orlenie...Mowil kierowca ze zatrzyma sie gdzies w polowie drogi,tyle ze dla mnie,jadacej z Modlina to juz byla polowie drogi.....Trzy godziny jazdy bez toalety a potem zero pomocy z wyciagnieciem walizki(jak sie okazalo byla na samym dole,bo wsiadalam jako pierwsza)..
I've used Flixbus on a few occasions and was always happy with the service but unfortunately you let yourself down last Friday 4th of July.. I had booked a seat for the 1.10pm bus from Inverness to Edinburgh, I stood waiting until 1.20om the bus didn't arrive then I received a txt from Flix bus notifying me that the 1.10pm bus was cancelled, I had no other means of transport which would get me in Edinburgh on time to catch my flight to Italy! As a result I lost my flight fare & had to make my way to Edinburgh and catch another flight the following day! I am very dissapointed and shocked at such poor customer service!... In the future I will be using alternative transport as Flixbus obviously cannot be relied upon!
Comprei uma viagem de ida e volta Braga-Lisboa. Liguei para o apoio ao cliente para me ajudarem na resolução de uma questão que eu estava tendo e o rapaz me instruiu como fazer estando em linha comigo, me confirmou que estava certo na plataforma a situação feita e na hora de voltar tinha dado tudo errado. Não gostei do apoio ao cliente e nem da forma que foi solicitado a ajuda.
I've had some decent experiences traveling with Flixbus but their customer service is awful. My bus was once delayed by over 2 hours and they made no gesture whatsoever despite my emails. They claimed a refund only applies if the delay is over 120 minutes and the passenger does not get on the bus. This was not written anywhere on their website or in the general terms and conditions. They were unable to point to me where this information was displayed and were overall very unhelpful.
I had to reschedule my FlixBus trip and had already paid extra cost to reserve a seat. After changing the date (at no extra cost), the system didn’t let me select a seat again — even though I had already paid for it — and I was automatically assigned a seat next to someone, despite many empty seats. I was issued a voucher instead of being allowed to reselect a seat. After contacting support, I was told I needed to cancel and rebook the same trip to apply the voucher to a seat selection. I followed that instruction — but during the new booking, the voucher only applied to the fare, not the seat, and the price had increased. So I had to pay more just to end up with the same issue: no seat selection. I explained this in over 10 emails with different staff members. Unfortunately, the replies often repeated the same incorrect information and never addressed my actual concern. Extremely disappointed by the lack of clear, informed support. I won’t be using FlixBus again. I kindly ask that you refrain from replying unless you can truly resolve this issue.
Hvad er det for noget!? At man ikke får pengene tilbage!!!! Så nu har jeg en rabat kupon på 600 kr og i tog 200 kr i gebyr også! I skulle skamme jer!!!!
I made a small booking error and rebooked within 2 hours. FlixBus charged me 53.70 SEK per ticket (2 tickets), refused to refund the difference to my card, and issued vouchers I can’t even use. I don’t live in Sweden and won’t travel again soon — the vouchers are worthless. FlixBus replied saying this was “according to their Terms and Conditions.” That’s exactly the problem. Hiding behind rigid policies while ignoring common sense and basic customer fairness is why I won’t use them again. They incur zero cost for a system-side change, yet they keep your money. 💡 Use VyBuss or SJ Trains instead — better service, clearer policies, and actual human support.
Jeg var der til tiden og ved det stop de havde markeret på kortet (har også billeder af det) men det var åbenbart det modsatte stop de havde sat det ved, dette resulterede i at jeg ikke kom med og brugte ca 350NOK på en rejse jeg ikke kom med på, derefter spurgte jeg dem om en refundering da de ikke oplyste det korrekte stop til mig, hvor jeg kun blev tilbudt en 3€ voucher, det syndes jeg kraftedme er for dårlig og svindel ligefrem. Opdatering: Nu sidder de og siger at det blev løst i overensstemmelse med deres vilkår og betingelser, MEN det gjorde det IKKE, da de fuckede up med placereingen af stoppestedet på MIN BILLET, dette vil sige at det er DERES FEJL som de ikke selv mander sig op til at tage ansvar for. Dette ender med en politianmeldelse for svindel hvis de ikke tager sig sammen og kompenserer for deres egne fejl.
FlixBus is a bus transportation company that provides convenient and affordable travel options across the United States and beyond. With a focus on customer comfort, FlixBus offers amenities such as free Wi-Fi, power outlets, and spacious seating to enhance the travel experience. The company operates an extensive network with over 400,000 routes globally, making it easy for passengers to book tickets and access more than 8,000 destinations in over 40 countries. Targeting budget-conscious travelers, FlixBus caters to individuals and groups seeking reliable transportation solutions. The company's user-friendly app allows customers to track their journeys in real-time and receive live updates, streamlining the travel process. By promoting environmentally friendly travel options, FlixBus aims to reduce carbon footprints and encourage passengers to choose sustainable modes of transport.
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