We were charged twice the price
We were charged twice the price, compared to the offer. Their representative promised a refund , which never happend. Freightratecentral, stay away!!!
Freight Rate Central is an online platform designed to facilitate the comparison of shipping rates and services for businesses and individuals in need of logistics solutions. The company provides a user-friendly interface that allows users to access various freight options, enabling them to make informed decisions about their shipping needs. By offering transparent pricing and service details, Freight Rate Central aims to streamline the shipping process and enhance cost-efficiency for its customers. Targeting a diverse range of clients, including small businesses, e-commerce retailers, and large enterprises, Freight Rate Central caters to anyone requiring reliable and competitive freight services. The platform helps users navigate the complexities of shipping logistics, making it easier to find the most suitable carriers and rates. With its commitment to simplifying freight comparison, Freight Rate Central serves as a valuable resource in the logistics industry.
Freight Rate Central receives high praise from customers for its exceptional service and competitive pricing. Reviewers frequently highlight the responsiveness and helpfulness of representatives like Shane, who ensure smooth communication throughout the shipping process.
Many appreciate the timely pickups and deliveries, along with the ease of obtaining quotes and managing shipments. However, some customers express frustration over pricing issues, claiming they were charged more than initially quoted and experienced difficulties in securing promised refunds. While the majority of feedback is overwhelmingly positive, with a few isolated complaints about pricing discrepancies, the overall sentiment remains favorable. Customers generally recommend Freight Rate Central for its reliability and customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 78 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2024.
| Month | Average | Reviews |
|---|---|---|
| Nov 23 | 3.0 | 2 |
| Dec 23 | 5.0 | 1 |
| Jan 24 | — | 0 |
| Feb 24 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 78 most recent reviews.
“Amazing company, amazing customer service”
“We were charged twice the price, compared to the offer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 78 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | — | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 1,000 |
Bottom line: Freight Rate Central is #1 of 5 on overall rating in this group.
78 reviews of Freight Rate Central. Filter by what matters to you.
We were charged twice the price, compared to the offer. Their representative promised a refund , which never happend. Freightratecentral, stay away!!!
This company try to quote lower price on internet for freight booking once we confirm they raise price when they pick up this not enough, they even try to charge twice same charge by saying freight was weight higher where we know the weight of cargo so this fraud company do not use this company for your trucking needs.
Worst experience ever! Last September I had engaged FRC to move my household goods from the Atlanta area to somewhere near Chicago. I specifically mentioned verbally and in writing when placing the order that I needed the goods to be delivered a few days after the freight container reached Chicago as I wouldn't have possession of my new home until then. The person I interacted with assured me the container would be stored at a secure location until I was ready to receive them. Not only did they not put that into the contract, the truck itself never arrived, leaving me completely stranded and scurrying to find a new transporter at the last minute at exorbitant rates. In retrospect, that actually was a good thing as there wouldn't have been anyone to receive the goods since they had not put the delayed delivery requirement into the contract. They also made me buy huge quantities of blankets and ratchet straps to secure and protect my goods during transport. Plus I had to request friends to build a wooden ramp for loading the goods since their container didn't come with one. They had assured me the ramp available for rent at Home Depot would be sufficient for the purpose but I later discovered it was woefully inadequate. Although they refunded my booking amount, I had to unnecessarily spend $1200 to provision all materials, have the ramp built and pay for labor. This on top of the mental agony my family and I had to go through because of their mismanagement. I requested them and waited for a long time for them to make me whole with the money I wasted but they never bothered to respond.
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Bad experience and will never use FRC again. First two pallets booked were not picked up on the day requested. On the second one I called the carrier terminal to see if they had the request and of course they did not so I called FRC and their rude customer service rep tells me it is booked and it is in the hands of the carrier. Well it never got picked up and I had to cancel and rebook throught another freight company. Definately not recommended.
I hired FRC Logistics to move two helicopters. I was promised two tractors with two expandable lowboy trailers that had at least 42 plus ft in the well and 18inches off the ground. These helicopters were 5.5 ft wide 42 ft long and almost 11 ft high. Guess what shows up.... a single drop trailer 40 inches off the deck! I had to reduce the height of the aircraft (6 man hours each) to get down to 15ft 1 inch. Truckers were awesome! My loads were delivered on time in prefect condition. FRC did take care of the additional permit cost. The irony of this was not only my additional time reducing the height and the truckers having to go a special route, but they were already hooked up the trailers I requested. Lesson learned... go to the trucking company directly! Trucking company gets 5 stars plus.
Freight Rate Central is an online platform designed to facilitate the comparison of shipping rates and services for businesses and individuals in need of logistics solutions. The company provides a user-friendly interface that allows users to access various freight options, enabling them to make informed decisions about their shipping needs. By offering transparent pricing and service details, Freight Rate Central aims to streamline the shipping process and enhance cost-efficiency for its customers. Targeting a diverse range of clients, including small businesses, e-commerce retailers, and large enterprises, Freight Rate Central caters to anyone requiring reliable and competitive freight services. The platform helps users navigate the complexities of shipping logistics, making it easier to find the most suitable carriers and rates. With its commitment to simplifying freight comparison, Freight Rate Central serves as a valuable resource in the logistics industry.
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