Freight Rate Central is an online platform designed to facilitate the comparison of shipping rates and services for businesses and individuals in need of logistics solutions. The company provides a user-friendly interface that allows users to access various freight options, enabling them to make informed decisions about their shipping needs. By offering transparent pricing and service details, Freight Rate Central aims to streamline the shipping process and enhance cost-efficiency for its customers. Targeting a diverse range of clients, including small businesses, e-commerce retailers, and large enterprises, Freight Rate Central caters to anyone requiring reliable and competitive freight services. The platform helps users navigate the complexities of shipping logistics, making it easier to find the most suitable carriers and rates. With its commitment to simplifying freight comparison, Freight Rate Central serves as a valuable resource in the logistics industry.
Freight Rate Central receives high praise from customers for its exceptional service and competitive pricing. Reviewers frequently highlight the responsiveness and helpfulness of representatives like Shane, who ensure smooth communication throughout the shipping process.
Many appreciate the timely pickups and deliveries, along with the ease of obtaining quotes and managing shipments. However, some customers express frustration over pricing issues, claiming they were charged more than initially quoted and experienced difficulties in securing promised refunds. While the majority of feedback is overwhelmingly positive, with a few isolated complaints about pricing discrepancies, the overall sentiment remains favorable. Customers generally recommend Freight Rate Central for its reliability and customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 78 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2024.
| Month | Average | Reviews |
|---|---|---|
| Nov 23 | 3.0 | 2 |
| Dec 23 | 5.0 | 1 |
| Jan 24 | — | 0 |
| Feb 24 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 78 most recent reviews.
“Amazing company, amazing customer service”
“We were charged twice the price, compared to the offer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 78 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | — | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 1,000 |
Bottom line: Freight Rate Central is #1 of 5 on overall rating in this group.
78 reviews of Freight Rate Central. Filter by what matters to you.
We have shipped several loads with this company. Our rep Shane has always been very responsive and helpful in all aspects of the process. Their rates have also been the best in the market and they look for ways to save you on these costs. Amazing company, amazing customer service. Use them!
We booked Freight rate central, With shane who is absolutely Awesome. He follows the shipment threw out and anytime you call him he answers the phone. When we initially called him , he picked it up the next day and it came from montana to new jersey within six days. We highly recommend this company A++! Keep up the good work SHANE!
Goods were picked up and delivered as promised. Email notifications throughout the entire process from booking to after delivery was very helpful. Great company to work with!
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My company recently had a great experience with Freight Rate Central. We booked a total of 37 53ft trucks within a month and customer service was great!
Getting quotes is easy and fast. Like the flexibility of choosing carriers. Sometimes tricky figuring out the freight class. Occasionally have to follow up on the status of a BOL. Otherwise everything has been pretty smooth and customer service has been very helpful when calling in. Keep up the good work.
Worked with me to reduced the rate on one shipment and assisted me with canceling another shipment and quickly getting me a refund - no questions asked.
We have had a really good experience working with FRC. Thank you for helping us get our product around the country.
Very competitive rates and fast handling.
Easy to use website. Great prices and customer service.
I had a shipment from a warehouse that turned out to be a huge pain - the warehouse gave constant problems causing unsuccessful pickups (several times). FRC was great in that I could always get someone on the phone to help me reschedule or change destination seamlessly. Every FRC rep I spoke with was great and helpful.
Justin Phillips is a star 🌟 he is helpful and an awesome individual always Happy to help and we are Always happy to work with FRC ,they are very prompt and helping , and our goods are always delivered securely , we trust them as we only use FRC for our shipping! Make sure you enter very precise details in qoutes before blaming them for price hikes ! Because it's your fault !
The service is top notch! They are quick to respond when I make inquiries and the rates are always affordable!
Very good experience, from quote to delivery...They assisted us in transporting a Fire Truck from CA. to NC. After another company could not decide if they could or would, in addition they kept giving us the run around on the price...said screw them. Contacted FRC and they quoted us, truck was picked up the next morning after a hiccup on our part, they worked with us and the truck was delivered damage free and on time, 4 business days as promised. Excellent experience and will recommend them in the future.
FRC Logistics is a great company because it provides excellent customer service and the truck drivers are extremely professional Two years ago they provided service to transport optical laboratory equipment and there were no issues or problems, everything got there intact and the driver was helpful from beginning to end. They also brought back some the equipment to California, we recommend them if you need to ship laboratory or industrial equipment
Shane helped us navigate several moving pieces. Quick and efficient!
Very reliable company to work with.
We had a very expensive highly sensitive scientific instrument that needed to be delivered states away. We fully instrumented with shock monitoring as it could be detuned if bumped or moved incorrectly. Even the most sensitive device was not trip. FRC (Justin) was on point with making it happen quickly and with much ease. Driver was very professional, careful, on point, and on time. This is the second time we have used this Company for out of state delivery and been very pleased.
Freight Rate Central is an online platform designed to facilitate the comparison of shipping rates and services for businesses and individuals in need of logistics solutions. The company provides a user-friendly interface that allows users to access various freight options, enabling them to make informed decisions about their shipping needs. By offering transparent pricing and service details, Freight Rate Central aims to streamline the shipping process and enhance cost-efficiency for its customers. Targeting a diverse range of clients, including small businesses, e-commerce retailers, and large enterprises, Freight Rate Central caters to anyone requiring reliable and competitive freight services. The platform helps users navigate the complexities of shipping logistics, making it easier to find the most suitable carriers and rates. With its commitment to simplifying freight comparison, Freight Rate Central serves as a valuable resource in the logistics industry.
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