Hospiten is a private hospital network with over 55 years of experience in the healthcare industry, dedicated to providing personalized medical care. With 20 hospitals across five countries, the company focuses on understanding the needs of its patients and prioritizing their well-being. Hospiten offers a wide range of medical services, including specialties such as cardiology, pediatrics, and surgery, utilizing advanced technologies like robotic surgery systems. The target market for Hospiten includes individuals seeking high-quality healthcare services without long waiting times. Patients can easily book appointments online through the company's website or mobile application, allowing for efficient management of their healthcare needs. By emphasizing accessibility and comprehensive medical care, Hospiten aims to enhance the patient experience in the health and medical sector.
Hospiten faces significant criticism from consumers, with an overwhelming majority rating their experiences poorly. Many reviewers express deep dissatisfaction with the quality of care, citing issues such as long wait times, unprofessional staff attitudes, and inadequate facilities.
Complaints about the hospital's handling of emergencies and lack of proper communication are prevalent, with some patients feeling misled about the nature of their treatment. However, a small number of reviews highlight positive experiences, particularly praising specific staff members for their professionalism and reassurance during visits, especially at locations like Bahia Principe. Despite these few commendations, the overall sentiment remains largely negative, with many customers feeling that the service does not meet expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 60 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2026.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 2.3 | 3 |
| May 25 | 2.3 | 3 |
| Jun 25 | 1.0 | 4 |
| Jul 25 | 1.5 | 6 |
| Aug 25 | 1.2 | 5 |
| Sep 25 | 2.0 | 4 |
| Oct 25 | 1.2 | 5 |
| Nov 25 | — | 0 |
| Dec 25 | 1.0 | 3 |
| Jan 26 | 1.0 | 1 |
| Feb 26 | 2.3 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very helpful and friendly”
“Pain management was also delayed until additional financial payment was made, despite severe pain and a confirmed spi...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | 1.8 out of 5 (poor) | 1.2 out of 5 (poor) | +1% | 60 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.5 out of 5 (good) | 4.2 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Hospiten is #4 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 1.2).
60 reviews of Hospiten. Filter by what matters to you.
El personal es muy atento. Pero hay un problema de limpieza obvio. En la sala de espera de urgencias había una marabunta de hormigas y cochinillas totalmente inadmisible en un hospital. Supuestamente tienen unas plagas. Esto se erradica con una buena higiene tanto interior como exterior antes de que se establecen los nidos.
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Hospiten is a private hospital network with over 55 years of experience in the healthcare industry, dedicated to providing personalized medical care. With 20 hospitals across five countries, the company focuses on understanding the needs of its patients and prioritizing their well-being. Hospiten offers a wide range of medical services, including specialties such as cardiology, pediatrics, and surgery, utilizing advanced technologies like robotic surgery systems. The target market for Hospiten includes individuals seeking high-quality healthcare services without long waiting times. Patients can easily book appointments online through the company's website or mobile application, allowing for efficient management of their healthcare needs. By emphasizing accessibility and comprehensive medical care, Hospiten aims to enhance the patient experience in the health and medical sector.
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