Hospiten is a private hospital network with over 55 years of experience in the healthcare industry, dedicated to providing personalized medical care. With 20 hospitals across five countries, the company focuses on understanding the needs of its patients and prioritizing their well-being. Hospiten offers a wide range of medical services, including specialties such as cardiology, pediatrics, and surgery, utilizing advanced technologies like robotic surgery systems. The target market for Hospiten includes individuals seeking high-quality healthcare services without long waiting times. Patients can easily book appointments online through the company's website or mobile application, allowing for efficient management of their healthcare needs. By emphasizing accessibility and comprehensive medical care, Hospiten aims to enhance the patient experience in the health and medical sector.
Hospiten faces significant criticism from consumers, with an overwhelming majority rating their experiences poorly. Many reviewers express deep dissatisfaction with the quality of care, citing issues such as long wait times, unprofessional staff attitudes, and inadequate facilities.
Complaints about the hospital's handling of emergencies and lack of proper communication are prevalent, with some patients feeling misled about the nature of their treatment. However, a small number of reviews highlight positive experiences, particularly praising specific staff members for their professionalism and reassurance during visits, especially at locations like Bahia Principe. Despite these few commendations, the overall sentiment remains largely negative, with many customers feeling that the service does not meet expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 60 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2026.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 2.3 | 3 |
| May 25 | 2.3 | 3 |
| Jun 25 | 1.0 | 4 |
| Jul 25 | 1.5 | 6 |
| Aug 25 | 1.2 | 5 |
| Sep 25 | 2.0 | 4 |
| Oct 25 | 1.2 | 5 |
| Nov 25 | — | 0 |
| Dec 25 | 1.0 | 3 |
| Jan 26 | 1.0 | 1 |
| Feb 26 | 2.3 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very helpful and friendly”
“Pain management was also delayed until additional financial payment was made, despite severe pain and a confirmed spi...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | 1.8 out of 5 (poor) | 1.2 out of 5 (poor) | +1% | 60 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.5 out of 5 (good) | 4.2 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Hospiten is #4 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 1.2).
60 reviews of Hospiten. Filter by what matters to you.
Had to go at clinic on resort at Bahia Principe Grand Punta Cana, Dra Yadhia Duran was reassuring and explained very well what was happening. She helped with contacting insurance company, spoke to them, go everything done for me. Ended up in Hospiten Bavaro were I was treated quickly and courteously. Staff was very nice and everyone spoke English. Would recommend
Varias veces acudí por urgencias en el hospiten de las Américas.El trato y profesionalidad es inmejorable .Lo recomiendo mucho
Dr Hierro at clinic assist on our resort (Bahia principe luxury Bougainville) was brilliant. Couldn’t fault her, very through before administering meds, booked a follow up to make sure everything was going well with treatment. Very helpful and friendly.
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Arrived at the hospital (Puerto del carmen) on 6/4/25, my wife (June) had bad eye infections due to a fall. Our first contact at the hospital was Alex, an interpreter, who was very professional and proved to be a 'god send' that made the whole process simple and kept us upto date on day to day affairs. The staff are professional, polite and very helpful and supportive. The doctors are exceptionally professional and practised a wide range of medical knowledge.
Quisiera expresar mi profundo agradecimiento, a todo el equipo de profesionales, por la atención y cuidado que brindaron a mi padre (Dionisio de la Cruz, habitación 205, Hospiten Bellevue) durante su reciente hospitalización. La profesionalidad y calidez humana día y noche fueron excepcionales, brindando siempre apoyo tanto a mi padre como a nosotros. De todo corazón, nos sentimos muy tranquilos al saber que mi padre estaba en vuestras manos. Una vez más, muchas gracias. Dionisio de la Cruz Paz
Después de haber estado dando vueltas por la publica desde hace años, nos vimos obligados a acudir a un Neumologo, suerte la nuestra que nos vio la Dra, Natalia Bethencourt Martin, una maravilla como profesional y como persona muy cercana e implicada. Gracias a ella en muy poco tiempo, pruebas rápidas como nunca habiamos visto, nos adelantaron la cita y primer diagnóstico, Ahora a seguir luchando. En la s.s. coinciden con su diagnostico. Es una maravilla y por suerte la vida nos la ha puesto en el camino. Seguiremos sus consejos y felicitar el trato ágil, rápido y profesional de todo el personal, desde la sala de espera hasta el final. Confío mucho en este Hospital como referencia pues hemos ido a otros y ni punto de comparación. Gracias, gracias......
Hoy me hicieron una colonoscopia y tengo que darles las gracias a la Doctora Montiel por su cercanía y profesionalidad y como no al equipo sanitario en especial a Ivan que es un amor de persona, profesional y con una calidad humana a la hora de tratar a los pacientes que no se le puede criticar nada. Gracias gracias gracias 😊
I was taken off a plane collapsed with a severe uti. The paramedic was wonderful and kind. They took me to Hospiten Sur and gave me treatment immediately. We were given a double room so my husband could stay with me which we were grateful about. I had great medical treatment: saline drip, strong antibiotics with a night shift nurse giving me my meds. I had head scan to check for stroke or brain injury and ultra sound scan for kidney and urinary checks. We were fed three times a day and given bottled water. The room was lovely with French windows and balcony. Great en suite clean linen and toiletries. Many staff spoke some English but the translation department helped with doctor visits and admin for insurance. It was very peaceful and I am now fully recovered a week after returning home. I was given a prescription for more antibiotics and painkillers as well as a sheaf of info for my GP. Thank you to all staff and medics.
Hospiten is a private hospital network with over 55 years of experience in the healthcare industry, dedicated to providing personalized medical care. With 20 hospitals across five countries, the company focuses on understanding the needs of its patients and prioritizing their well-being. Hospiten offers a wide range of medical services, including specialties such as cardiology, pediatrics, and surgery, utilizing advanced technologies like robotic surgery systems. The target market for Hospiten includes individuals seeking high-quality healthcare services without long waiting times. Patients can easily book appointments online through the company's website or mobile application, allowing for efficient management of their healthcare needs. By emphasizing accessibility and comprehensive medical care, Hospiten aims to enhance the patient experience in the health and medical sector.
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