Hotter Shoes is a footwear company that specializes in creating comfortable shoes designed for everyday wear. The company focuses on providing a wide range of styles, including casual, formal, and outdoor footwear. Hotter Shoes is dedicated to comfort, utilizing innovative materials and designs to ensure that their products meet the needs of customers seeking both style and practicality. Targeting individuals who prioritize comfort in their footwear choices, Hotter Shoes caters to a diverse customer base, including those with specific foot health concerns. The company's commitment to quality craftsmanship and attention to detail has established it as a trusted name in the shoe industry. Consumers can explore the extensive selection of shoes available through the company's website, www.hotter.com, which offers an easy shopping experience and detailed product information.
Hotter Shoes receives a mixed response from customers, with many expressing disappointment over product quality and customer service. While some reviewers praise the comfort and quality of the shoes, noting that they are well-made and suitable for all-day wear, a significant number report issues with sizing and defects, such as stitching imperfections.
Complaints about long shipping times and high return postage fees are common, with several customers feeling misled about the costs associated with returns. Additionally, the customer service experience is frequently criticized, with reports of delays in refunds and inadequate support. Despite a few positive experiences with helpful staff, the overall sentiment leans negative, reflecting concerns about the brand's decline in quality and service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.6 | 127 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 2.8 | 8 |
| Feb 25 | 2.5 | 20 |
| Mar 25 | 2.3 | 12 |
| Apr 25 | 2.6 | 18 |
| May 25 | 2.9 | 20 |
| Jun 25 | 2.7 | 19 |
| Jul 25 | 2.8 | 16 |
| Aug 25 | 2.6 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 127 most recent reviews.
“Good quality, good service”
“First of all I realize these shoes are being shipped from overseas, HOWEVER, it never took 2 months to reach me in Fl...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.6 out of 5 (poor) | 100 out of 100 | 2.8 out of 5 (fair) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +5% | 127 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Hotter Shoes is #3 of 5 on overall rating in this group. On value, Red Run scores higher (4.9 vs 1.9).
127 reviews of Hotter Shoes. Filter by what matters to you.
Horrible customer service! My shoes were supposedly delivered and I never received them. They are supposedly going to investigate, but they won’t even start the investigation for another 5 days! Meanwhile, I don’t have the shoes I paid for, nor a refund.
I telephoned before ordering chase trainers to enquire about sizing. Told they were very generous. I normally wear a wide fit shoe but to be certain ordered wide and extra wide. Both pairs have marks on them red on white trainers in one case. Neither fit unless the insole is removed in the extra wide size, which negates buying a pair of expensive trainers. Compared with my current standard fit trainers they are narrower in the sole. Both pairs are being returned. Why claim they are wide when definately not. I would not expect to have to pay returns for faulty shoes.
Awfull compony. They dont care about their customers or employees. If you have mental health issues they dont care about you.
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Polarized pattern: few middle ratings. 35% of recent reviews are 4–5★ and 56% are 1–2★.
Saved up for and ordered a really expensive pair of extra wide trainers. The soles were exactly the same width as some normal-width Hotter shoes that I have and the trainers were tight and not easy to put on. I was so disappointed and it would appear that I have to pay postage in both directions, not good enough Hotter and a huge faff and waste of my time. Its a highly competitive market.
Ordered 3 pairs of shoes and paid postage. Returned them because they did not fit. After 3 weeks no refund so emailed Hotter and they replied by return saying refund being done now. Bad practise that they only refunded after being asked and they then deducted further money for return postage. What a rip off.
I keep getting mail from Hotter. Its for the previous occupant who left 2 years ago ! I phoned before christmas and was told it could take a couple of months but it still keeps coming! How much crap do they send out goes straight into the recycling bin?
Disgraceful service. I have an 89 year old auntie who was not able to return the she’s that didn’t fit her. She’s in a care home and I live 3.5 hours away. Money is key for her but we are about 3 weeks out of the return period. Shoes are still selling at full price but they would not even exceptionally help with a return. These are not cheap and she’s only got a small pension. I think this is poor that an exception cannot be made. I do not recommend.
Hotteŕ shoes are very expensive. But they last a long time. The trainer selection is excellent, but sadly some either don't have half sizes or wide fitting. Some of them are also only available in two dark colours, instead of the selection of colours under standard fit. But, I do love them. WELL WORTH BUYING
I received shoes I had ordered - but they sent another pair of shoes in the same bag - meant for another customer. 2nd time this has happened. I emailed them straightaway but have received no response. They obviously don't care whether this other person gets their order or not.
My sister has worn hotter shoes for many many years.Because of her difficulties I always ensure she has several pairs of shoes available. She has just changed winter shoes to lighter ones for spring, the pair she has taken out of the storage trunk have just disintegrated, this pair have been stored out of sunlight and dust and have hardly been worn, my sister is not heavy on shoes and hardly ever wears shoes out. I am so disappointed given the number ofHotters shoes we have bought over the years. These shoes are not advertised as disposables and are yet another item going to landfill.
Very pleased to receive outstanding customer service from a young lady assistant in the York branch today. Unfortunately did not think to note her name. Polite, patient and most helpful in helping my wife select a pair of casual shoes. Thanks.
I ordered the Addison boots in sizes 5 and 6. I have narrow feet but it was impossible to get my feet into the boots because the toes on both sizes were very tight and narrow and the insoles were extremely bulky and had an uncomfortable raised part under the instep. Not impressed!
I recently bought some trainers with a zip up the side called Impulse. I'm really pleased with them as they are so comfy. However, I have one problem...the insoles keep sliding about after a few hours of wearing them! The memory foam insoles seem to just be glued in place and after a few hours, the glue starts to melt and then they slide about! It's such a shame!
Appalling customer service from such a large company that should know better. My 93 year old mother chose boots costing £95 in nov 24 and I was unaware that she was not able to put these on and off herself since. She has not worn them outside at all and they are immaculate. I called customer service to see what could be done as I know shops often have a 30 day return but under these circumstances I thought they might be able to help. The short answer was no! We shall not be using Hotter again in the future.
I have been a hotter customer for more than 10 years I simply love the comfort and style of there shoes and boots Would love if thy could do more sandals with covered toes I’m at that age 🤭 You always complete the sale quickly unfortunately the post office take forever to deliver I’m two weeks waiting for my last order not your fault hope it comes soon.
No doubt if you bought wide fittings shoes from Hotter Shoes a couple of years ago you would have been extremely pleased with your purchase. Be warned that since the take over by Woolovers the company is no longer a pleasure to deal with. If you order wide fitting shoes they will be very much smaller than your previous purchases and you will have no option but to return the shoes for a refund but please be aware that this will cost you a total of £7.45 for delivery and return. Worth noting their delivery charge is more than you would need to pay Royal Mail I would suggest that if you need to buy shoes on line then you look at other suppliers
Spammed with junk mail after using this company once.
Hotter Shoes is a footwear company that specializes in creating comfortable shoes designed for everyday wear. The company focuses on providing a wide range of styles, including casual, formal, and outdoor footwear. Hotter Shoes is dedicated to comfort, utilizing innovative materials and designs to ensure that their products meet the needs of customers seeking both style and practicality. Targeting individuals who prioritize comfort in their footwear choices, Hotter Shoes caters to a diverse customer base, including those with specific foot health concerns. The company's commitment to quality craftsmanship and attention to detail has established it as a trusted name in the shoe industry. Consumers can explore the extensive selection of shoes available through the company's website, www.hotter.com, which offers an easy shopping experience and detailed product information.
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