Hotter Shoes is a footwear company that specializes in creating comfortable shoes designed for everyday wear. The company focuses on providing a wide range of styles, including casual, formal, and outdoor footwear. Hotter Shoes is dedicated to comfort, utilizing innovative materials and designs to ensure that their products meet the needs of customers seeking both style and practicality. Targeting individuals who prioritize comfort in their footwear choices, Hotter Shoes caters to a diverse customer base, including those with specific foot health concerns. The company's commitment to quality craftsmanship and attention to detail has established it as a trusted name in the shoe industry. Consumers can explore the extensive selection of shoes available through the company's website, www.hotter.com, which offers an easy shopping experience and detailed product information.
Hotter Shoes receives a mixed response from customers, with many expressing disappointment over product quality and customer service. While some reviewers praise the comfort and quality of the shoes, noting that they are well-made and suitable for all-day wear, a significant number report issues with sizing and defects, such as stitching imperfections.
Complaints about long shipping times and high return postage fees are common, with several customers feeling misled about the costs associated with returns. Additionally, the customer service experience is frequently criticized, with reports of delays in refunds and inadequate support. Despite a few positive experiences with helpful staff, the overall sentiment leans negative, reflecting concerns about the brand's decline in quality and service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.6 | 127 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 2.8 | 8 |
| Feb 25 | 2.5 | 20 |
| Mar 25 | 2.3 | 12 |
| Apr 25 | 2.6 | 18 |
| May 25 | 2.9 | 20 |
| Jun 25 | 2.7 | 19 |
| Jul 25 | 2.8 | 16 |
| Aug 25 | 2.6 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 127 most recent reviews.
“Good quality, good service”
“First of all I realize these shoes are being shipped from overseas, HOWEVER, it never took 2 months to reach me in Fl...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.6 out of 5 (poor) | 100 out of 100 | 2.8 out of 5 (fair) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +5% | 127 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Hotter Shoes is #3 of 5 on overall rating in this group. On value, Red Run scores higher (4.9 vs 1.9).
127 reviews of Hotter Shoes. Filter by what matters to you.
I have bought shoes and boots from hotter for years and they have been warm, comfortable and have lasted. I recently bought new boots and shoes and what a what a disappointment they were, they are cold, hard and uncomfortable it leaves me reluctant to buy from them again
Tracey in your Dorchester store is so knowledgeable, helpful and encouraging. She always advises me which styles will suit my feet best and warns me if I’ve chosen badly, without being at all pushy. I value her knowledge and guidance. If she orders online for me, delivery is always quick.
I returned a pair of boots described as wide fit however after wearing them around the house they turned out to be extremely painful as they were too narrow. Hotter refused to refund as they said they had been worn. THEY DEFINITELY HAD NOT. Shame on you Hotter! Why don’t you sell wide shoes that are actually wide. The customer service phone call was very uncomfortable as she was very argumentative. I won’t risk wide fit hotter unless I try them on in the shop. Online is purchase is high risk! Hotter please don’t send me your standard response “Thank you for your review. We are sorry to hear of the issue you have experienced with your Hotter boots. If a customer feels an item received is faulty, we ask the customer to contact us to enable us to resolve the issue immediately.” NO YOU DONT!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 35% of recent reviews are 4–5★ and 56% are 1–2★.
I have a lot of Hotter footwear, all of it comfortable. I recently ordered a pair which were a little on the small size, my fault as I needed half a size bigger. I returned them with no problem and ordered a replacement pair, correct size, different shoe colour. It took just 1 week for the return and the replacement to arrive. Great customer service, no fuss and no extra charges!
Member of staff at the Hotter (at Dobbies Eskbank) where I got my walking boots was just wonderful - very helpful and extremely pleasant. The Hotter in Princes Street also has extremely pleasant and helpful staff. Thank you Hotter
What on earth has happened to Hotter shoes? I have several pairs, bought before they went into administration that are exceptionally comfortable and good quality. This is no longer the case, the fit has changed which affects the comfort and the quality has deteriorated significantly. They are now made in China I believe which may account for the increased postage and deteriorating quality. What a shame this has happened to Hotter shoes. Go back to your Lancashire roots.
I ordered boots in the sale on 31 December 24. On 2nd January I received an email saying order could not be fulfilled till 20 Jan did I want to cancel. I cancelled in writing 6th Jan. 20 Jan still no refund. Contacted hotter they had forgotten to send refund. Apparently did send the next day and I am still waiting to receive it? Am really cross as hotter say once they have sent it (could take 5-10 days AGAIN) nothing more they can do! Eg dont contact not interested. Where is my refund Hotter?
Hotter Shoes is a footwear company that specializes in creating comfortable shoes designed for everyday wear. The company focuses on providing a wide range of styles, including casual, formal, and outdoor footwear. Hotter Shoes is dedicated to comfort, utilizing innovative materials and designs to ensure that their products meet the needs of customers seeking both style and practicality. Targeting individuals who prioritize comfort in their footwear choices, Hotter Shoes caters to a diverse customer base, including those with specific foot health concerns. The company's commitment to quality craftsmanship and attention to detail has established it as a trusted name in the shoe industry. Consumers can explore the extensive selection of shoes available through the company's website, www.hotter.com, which offers an easy shopping experience and detailed product information.
This profile hasn't been claimed by the business owner.
