HSS ProService is a leading provider of tool and equipment hire and sales in the UK, catering to both professional tradespeople and DIY enthusiasts. The company offers a wide selection of tools and equipment, including access equipment, heating solutions, and cleaning devices, available for hire or purchase. With options for nationwide delivery and convenient click-and-collect services, HSS ProService aims to meet the varied needs of its customers across different sectors. Customers can explore an extensive range of products, from power tools and gardening equipment to building materials and safety gear. HSS ProService also provides expert advice to assist customers in selecting the right tools for their projects. By focusing on quality and accessibility, the company positions itself as a trusted resource for individuals and businesses looking to undertake various DIY and professional tasks.
HSS ProService receives a mix of feedback from its customers, reflecting both commendable service and significant issues. Many reviewers praise the excellent service and helpful staff, noting quick and efficient delivery processes.
Positive experiences highlight the ease of ordering and the professionalism of delivery drivers. However, a substantial number of complaints focus on poor service, particularly regarding refunds and delivery errors. Customers express frustration over late deliveries, incorrect items being sent, and difficulties in obtaining refunds. While some appreciate the quality of the products, the inconsistency in service and communication dampens the overall experience for many. Overall, HSS ProService has strengths in delivery and customer interaction, but persistent issues with service reliability and refunds lead to a mixed sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.3 | 18 |
| Mar 25 | 4.2 | 334 |
| Apr 25 | 4.0 | 322 |
| May 25 | 3.2 | 161 |
| Jun 25 | 3.5 | 113 |
| Jul 25 | 3.6 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Nice, quick and easy process from ordering to delivery, delivery driver very helpful and placed exactly where I wante...”
“Customer service poor until I finally (after about 2 hours managed to find someone who understood the issue and he wa...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.5 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 217 |
Bottom line: HSS ProService is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 3.4).
500 reviews of HSS ProService. Filter by what matters to you.
Tried calling customer service several times regarding update on order and held on for more than 15minutes but no answer. Very frustrating. Eventually got through when selecting option 1 for placing new order. Was told that a message would be sent in the morning to say if it would be an AM or PM delivery. Never received the message and had to stay in till order arrived in the afternoon.
Slight hiccup with delivery but responded well and received what we ordered.
Topsoil ordered, arrived on time, good quality. But would have appreciated advance warning of actual delivery tone or time slot.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 34% are 1–2★.
Delivery failed to arrive on the day. No communication. Contacted HSS four times each time I was told a third party were delivering and that they would get back to me. No phone, no text no email came. No replies to either of the two emails I also sent. Two days later the delivery arrived. Luckily I happend to be there at the time. Nothing wrong with the product when it did arrive.
I hired a sander and Edger, The Equipment did not function correctly and was replaced on day 2, The replacement equipment was better but still not good, one of the screws that was required to tighten the sand belts was chewed up and sanding sheets were destroyed before end of life.
I ordered a Mitower but on the delivery day a normal tower arrived, i explained this to the driver who stated its easy to make that mistake online. He returned with the delivery to his depot, I contacted HSS to explain that due to redistricted access I needed a MiTower and I would have to pay the full amount including another deposit to have a mi tower delivered and a refund less charges for a canceled order and missed delivery would be taken of what I had paid and the remaining amount of the monies refunded to my card nearly ten days later I have not received a refund. I asked to speak to customer services or a senior manager and was told I couldnt and had no choice but to pay again. Disgusted with the way I had been dealt with I decided to get a refund and use another company to provide me with the tower I needed. Since then I have tried contacting HSS depot as I've been unable to get through on the national number on invoice ands was told they couldn't help, I have still not received any refund of the £298.00 I've been charged and cant get through to anyone at HSS to help
Speedy delivery and driver very helpful
I ordered 2 tonnes of top soil. The delivery arrived on time and the unloading was flawless. To my pleasant surprise the quality of the soil was very good and is already supporting a very healthy growth of fresh green grass.
All arrived in one piece in good time and the delivery chap was very friendly and helpful. The fence panels themselves look pretty sturdy as any fence panel can. Only point to make is the notification of delivery wasn’t as timely as I’d expected especially as the original order was cancelled by HSS and then reinstated as stock came in so that meant delivery was delayed.
The guy delivering rang me several times to tell me he was going to be later than expected, rang me again to tell me no one was home and he had put it behind my gate 👍
Item not delivered on promised date. Delivery attempted two days later (when we were closed). Finally delivered a week late. Phones are unmanned, emails bounce because their mailboxes are full. Just another dysfunctional "marketplace" black hole business which passes orders onto other builders merchants.
Staff at the aylesford branch could be a bit happier
HSS ProService is a leading provider of tool and equipment hire and sales in the UK, catering to both professional tradespeople and DIY enthusiasts. The company offers a wide selection of tools and equipment, including access equipment, heating solutions, and cleaning devices, available for hire or purchase. With options for nationwide delivery and convenient click-and-collect services, HSS ProService aims to meet the varied needs of its customers across different sectors. Customers can explore an extensive range of products, from power tools and gardening equipment to building materials and safety gear. HSS ProService also provides expert advice to assist customers in selecting the right tools for their projects. By focusing on quality and accessibility, the company positions itself as a trusted resource for individuals and businesses looking to undertake various DIY and professional tasks.
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