HSS ProService is a leading provider of tool and equipment hire and sales in the UK, catering to both professional tradespeople and DIY enthusiasts. The company offers a wide selection of tools and equipment, including access equipment, heating solutions, and cleaning devices, available for hire or purchase. With options for nationwide delivery and convenient click-and-collect services, HSS ProService aims to meet the varied needs of its customers across different sectors. Customers can explore an extensive range of products, from power tools and gardening equipment to building materials and safety gear. HSS ProService also provides expert advice to assist customers in selecting the right tools for their projects. By focusing on quality and accessibility, the company positions itself as a trusted resource for individuals and businesses looking to undertake various DIY and professional tasks.
HSS ProService receives a mix of feedback from its customers, reflecting both commendable service and significant issues. Many reviewers praise the excellent service and helpful staff, noting quick and efficient delivery processes.
Positive experiences highlight the ease of ordering and the professionalism of delivery drivers. However, a substantial number of complaints focus on poor service, particularly regarding refunds and delivery errors. Customers express frustration over late deliveries, incorrect items being sent, and difficulties in obtaining refunds. While some appreciate the quality of the products, the inconsistency in service and communication dampens the overall experience for many. Overall, HSS ProService has strengths in delivery and customer interaction, but persistent issues with service reliability and refunds lead to a mixed sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.3 | 18 |
| Mar 25 | 4.2 | 334 |
| Apr 25 | 4.0 | 322 |
| May 25 | 3.2 | 161 |
| Jun 25 | 3.5 | 113 |
| Jul 25 | 3.6 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Nice, quick and easy process from ordering to delivery, delivery driver very helpful and placed exactly where I wante...”
“Customer service poor until I finally (after about 2 hours managed to find someone who understood the issue and he wa...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.5 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 217 |
Bottom line: HSS ProService is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 3.4).
500 reviews of HSS ProService. Filter by what matters to you.
Hire of belt sander & edger all went very smoothly. Great that sanding belts, pads & bags package was added ( unused items refunded) Deposit / refunds all returned in timescales stated.Would certainly use HSS again if need arises.
A good cleaner for a good price and quick and efficient service too
You cancelled first booking late.
HSS was recommended to me so I tried them, end result....very good.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 34% are 1–2★.
The staff I spoke to were very helpful. However, the IT and telephone systems were very poor indeed and will cause me to be cautious about using HSS again. It was difficult (impossible) to get through on the telephone until I learnt how to trick the system and the member of staff gave me her personal number. The automated hire confirmation changed the date of hire in very small letters amongst a welter of other duplicated information and with no indication that this had occurred. My website & email query re the above went unanswered.
It's not often these days you can write a good review, let alone an excellent one. I enquired about hiring a breaker tool and spoke to Dave in Gosport branch. Absolutely 100 % excellent service and so efficient
I had a problem with a piece of equipment on hire, they swapped it out no dramas and returned the deposit when the replacement equipment was returned. Good service. Fair price.
Very good service, You did what you said you would do and delivery was around time stated. Thank you
Everything good
Excellent machine, done the job very quickly also Prompt delivery and pickup
Ordered two sheets of shutter board found the on line and delivery service easy and efficient. Very impressed
First class service on time and very good quailty
If I could give zero stars I would! I had to move our satellite office in London, and as per the lease agreement we had to polish the floor upon leaving the office. I went onto HSS website, and entered the postcode, and it reserved a floor polisher at a branch 30 mins from the office. Great I thought! Drove 4 hours down there, to find the HSS branch closed a week ago and was met with a guy who simply said "impossible* when I told him I ordered it to collect from there, I had to show him the invoice to prove. He told me to head to Tottenham branch. I then phoned customer service, after waiting near 20 mins for someone to answer the phone, I was greeted with a guy who sounded like he was doing community service! Who simply told me that some of their branches are closing and there is nothing HE can do about that! Wtf!? I told him he needed to find me one, as have been driving now for 5+ hours, he left me on hold for another 10 mins then hung on me. Calling back, waiting another 20 mins for someone to pick up I finally got someone who understood. But as I pulled up outside the Tottenham branch, told me there wasn't one there, and the closest branch was ANOTHER 40 mins drive away. NEEDING to get the job done I agreed and set off, only to find when I got there they didn't have the floor cleaner or pad that ordered, just the actual machine itself! Absolute SH1%SHOW. Hours wasted. I escalated to a complaint, who were supposed to contact me yesterday, heard nothing! Surprise? They had my money, crap service and now simply don't care. I've used hss for training and other items in the past, although expensive they have always served a purpose. NEVER again!
The machine didn't work and the I instructions were for a different model. I would have expected the machine to be checked before hand. So a bit of a waste of money. On the plus side they deliver and pick up on time.
HSS ProService is a leading provider of tool and equipment hire and sales in the UK, catering to both professional tradespeople and DIY enthusiasts. The company offers a wide selection of tools and equipment, including access equipment, heating solutions, and cleaning devices, available for hire or purchase. With options for nationwide delivery and convenient click-and-collect services, HSS ProService aims to meet the varied needs of its customers across different sectors. Customers can explore an extensive range of products, from power tools and gardening equipment to building materials and safety gear. HSS ProService also provides expert advice to assist customers in selecting the right tools for their projects. By focusing on quality and accessibility, the company positions itself as a trusted resource for individuals and businesses looking to undertake various DIY and professional tasks.
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