Good course by Andy Taylor good points…
Good course by Andy Taylor good points on safe means of working on petrol stations

HSS ProService is a leading provider of tool and equipment hire and sales in the UK, catering to both professional tradespeople and DIY enthusiasts. The company offers a wide selection of tools and equipment, including access equipment, heating solutions, and cleaning devices, available for hire or purchase. With options for nationwide delivery and convenient click-and-collect services, HSS ProService aims to meet the varied needs of its customers across different sectors. Customers can explore an extensive range of products, from power tools and gardening equipment to building materials and safety gear. HSS ProService also provides expert advice to assist customers in selecting the right tools for their projects. By focusing on quality and accessibility, the company positions itself as a trusted resource for individuals and businesses looking to undertake various DIY and professional tasks.
HSS ProService receives a mix of feedback from its customers, reflecting both commendable service and significant issues. Many reviewers praise the excellent service and helpful staff, noting quick and efficient delivery processes.
Positive experiences highlight the ease of ordering and the professionalism of delivery drivers. However, a substantial number of complaints focus on poor service, particularly regarding refunds and delivery errors. Customers express frustration over late deliveries, incorrect items being sent, and difficulties in obtaining refunds. While some appreciate the quality of the products, the inconsistency in service and communication dampens the overall experience for many. Overall, HSS ProService has strengths in delivery and customer interaction, but persistent issues with service reliability and refunds lead to a mixed sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.3 | 18 |
| Mar 25 | 4.2 | 334 |
| Apr 25 | 4.0 | 322 |
| May 25 | 3.2 | 161 |
| Jun 25 | 3.5 | 113 |
| Jul 25 | 3.6 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Nice, quick and easy process from ordering to delivery, delivery driver very helpful and placed exactly where I wante...”
“Customer service poor until I finally (after about 2 hours managed to find someone who understood the issue and he wa...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.5 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 217 |
Bottom line: HSS ProService is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 3.4).
500 reviews of HSS ProService. Filter by what matters to you.
Good course by Andy Taylor good points on safe means of working on petrol stations
ordered soil, and on the day it was supposed to turn up they just cancelled it and sent the money back! waste of time!
Having an awful time with HSS. Two items arrived unusable or not working – the edging sander and the RCD protector. The drum sander stopped working after two hours, and wasn't able to be replaced until the next day. The edging sander wasn't able to be replaced for another day as customer service were closed in the afternoon when I realised it didn't work and tried to report. I took time off work to do this so it's been a nightmare. On the positive side the customer service team have been really great, answering my questions and doing their best to get new equipment out to me. I just wouldn't trust the reliability of their equipment and wish I'd gone for a more trusted local hire company.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 34% are 1–2★.
Prompt service as always
I hired a rotovator from them, delivery and collection on the same day, simply because it was to work in a field. Delivery was fine but no collection on the same day. I contacted them and they said it couldn't be possible, "they don't do that", but online you click for same day and the contract says same day. So what, am I supposed to do, sleep in a field like a sheperds dog? Then the machine: the belt was at the end of its life so stopped working really often and the start handle broke, probably because it was on the same state of the machine. End of the job, can't finish it and customer service doesn't respond. Update about this review after HSS contacted me an answered to this review....I gave them all information they asked for and you know what?....nothing it's just to look better on trustpilot when they have bad review. Even the customer service who should answer in the 48h never did!!
Product arrived in good condition and on time.
Easy to order, free delivery and delivered on date due
Excellent quick service
Arrived when it was supposed to and the driver was very pleasant. The product; soil was very good quality. Impressed with the whole process.
Really easy to arrange equipment hire ( floor sanders) and the service rep went through how to use the equipment. Gateshead is a little out of my way but the service was excellent. Will definitely use again.
The hiring of the equipment was straightforward, no hustle. The service at the depot was excellent. Polite and friendly, and plenty of time given even for just a day hire. The equipment was easy to use and very good!
HSS ProService is a leading provider of tool and equipment hire and sales in the UK, catering to both professional tradespeople and DIY enthusiasts. The company offers a wide selection of tools and equipment, including access equipment, heating solutions, and cleaning devices, available for hire or purchase. With options for nationwide delivery and convenient click-and-collect services, HSS ProService aims to meet the varied needs of its customers across different sectors. Customers can explore an extensive range of products, from power tools and gardening equipment to building materials and safety gear. HSS ProService also provides expert advice to assist customers in selecting the right tools for their projects. By focusing on quality and accessibility, the company positions itself as a trusted resource for individuals and businesses looking to undertake various DIY and professional tasks.
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