Really friendly staff in Christchurch…
Really friendly staff in Christchurch brand. Really knowledgeable and helpful when buying a helmet. Thank you James , Sam and Nathan.

Infinity Motorcycles is a UK-based retailer specializing in motorcycle clothing, helmets, and accessories from leading brands. With a commitment to providing quality products at competitive prices, the company operates 16 physical stores across the UK and offers an online shopping experience through their website, www.infinitymotorcycles.com. Customers can benefit from free next-day delivery on orders over £25, as well as a convenient click-and-collect service at their retail locations. The company caters to motorcycle enthusiasts and riders of all levels, offering a wide range of products including helmets, clothing, and essential accessories. Infinity Motorcycles also features seasonal sales and promotions, ensuring customers have access to discounted items while maintaining a focus on safety and style in motorcycle gear.
Infinity Motorcycles receives a mix of praise and criticism from its customers. Many reviewers highlight the excellent service, noting helpful staff like Steve and Rico, who provide knowledgeable assistance and ensure a pleasant shopping experience.
Fast delivery and efficient handling of returns also contribute to positive feedback, with customers appreciating the quick resolution of issues. However, there are significant complaints regarding product quality and customer service, with some consumers reporting receiving damaged items and experiencing difficulties with warranty claims. Others mention a decline in service quality over the years, indicating frustration with unhelpful staff and stock availability. Overall, while many enjoy a positive shopping experience, the negative reviews suggest that improvements are needed in product handling and customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 423 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 4 |
| Sep 24 | 5.0 | 4 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 3.7 | 6 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 4.2 | 5 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.5 | 8 |
| Apr 25 | 2.3 | 6 |
| May 25 | 4.3 | 9 |
| Jun 25 | 3.0 | 9 |
| Jul 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 423 most recent reviews.
“I will definitely recommend to my friends and I'll be a customer again in the future”
“Used to be good probably 9 years ago, rubbish customer service, been there on 3 separate occasions to spend money”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.6 out of 5 (good) | 4.0 out of 5 (good) | −9% | 423 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | −4% | 1,000 |
Bottom line: Infinity Motorcycles is #2 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.6).
423 reviews of Infinity Motorcycles. Filter by what matters to you.
Really friendly staff in Christchurch brand. Really knowledgeable and helpful when buying a helmet. Thank you James , Sam and Nathan.
Infinity Huddersfield Wow!! What a fantastic service nothing is to much trouble Thank you Andy for all your help getting us ready for our Pyrenees trip Happy riding
Went to our Christchurch store and the staff were fantastic. I have a odd shaped head and the staff helped me choose a helmet that fitted. I took the helmet home and after a while I found the helmet was to tight. Brought back to the store and the staff spent over an hour running around finding different helmets that were of the right shape and size for me to try. Finally had to bight the bullet and purchase a Shoei Neotec 2 that fitted like a glove. The staff ordered the colour I wanted and called me two days later, to say it was at the store. The service you get from the Christchurch store is fantastic and the staff cant do enough to help you. Thank you all for your help and spending the time to help me. Kind regards Mark
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I recently went in search of some motorcycle jeans as a more comfortable option for the summer months. Visiting the Watford store I was met with friendly and knowledge staff who identified what I was after and got me trying on a few suitable options. Left with exactly what I wanted and would recommend for anyone looking for motorcycle apparel to visit one of their stores.
I went to the Chiswick store to purchase a new helmet but wasn't sure about the size. Krzysztof helped me choose the right helmet and size and it ended up being absolutely perfect. I highly recommend his service and Infinity motorcycles in Chiswick
Great friendly assistance from Jakub at the new Huddersfield branch today. My only complaint is we only went in for a Quadlock part and came away with much lighter wallets after spending on new riding gear! Jakub took his time to show us different clothing to find what suited us best and couldn't have been more helpful. Thanks again.
The store at Huddersfield is an amazing store. Was served by Jacob who went far beyond what is expected of customer service. Polite, very knowledgeable ask any questions he will know the answer. Won't be shoping any other place. Thank you
As a beginner biker totally confused with online reviews/opinions decided to invest some real time and walked to Chiswick shop to talk to some one. It took few minutes and I realised that I would end in a pickle if relying on on line shopping. Lad called Krzysztof went through sizing vs real sizing across the brands, helped me to chose essential gear. I could end up with time consuming returns if shopping online. Left smiling like a kid. It is definitely not my last visit there.
I went to the Chiswick store to get a summer jacket and a pair of gloves. Krzysztof has been very helpful in finding me the right items. Great atmosphere in the store all around. Really recommend
Jakob was excellent
Nipped in to have a look at some bike boots. Im quite fussy.. The assistant Andy was very helpful and knowledgeable. He didnt mind that i wanted to try on several pairs and gave his advice for each. Very professional and a lovely shop with a good amount of choice
Popped in for the open day and was greeted by Andy, a big smiley Scottish guy, holding a box of cookies in my direction. Great start!! Andy helped me pick out some new kreiga accessories for my bag. I was really impressed with the range of products, who know Oxford made so many security devices!! Andy is a very knowledgeable chap and really easy to talk to.
We came in on the Huddersfield open day to come and buy a waterproof over jacket. Brin helped us out and showed us a few options and explained the differences between them. We ended up going with a Merlin one and it’s been great!
The Chiswick store is my favourite place for advice, clothing and accessories for my bike. Krzysztof and Luke are absolutely amazing. Krzysztof takes the time to sort out and make sure your products fit you, including fitting out visors. Luke also takes the time to find you the best deals for the products you want!
Thank you to Kris at Infinity Chiswick with helping me pick out a new helmet and gloves.
I use Infinity Chiswick Branch (Farnborough Aswell) because they are soo helpful,nothing ever seems to much trouble to get the right kit I need as I ride all disciplines track,road and Enduro . So massive thanks to Luke at Chiswick always there with great banter and the right product for what I require ,keep up the great work guys
Infinity Motorcycles is a UK-based retailer specializing in motorcycle clothing, helmets, and accessories from leading brands. With a commitment to providing quality products at competitive prices, the company operates 16 physical stores across the UK and offers an online shopping experience through their website, www.infinitymotorcycles.com. Customers can benefit from free next-day delivery on orders over £25, as well as a convenient click-and-collect service at their retail locations. The company caters to motorcycle enthusiasts and riders of all levels, offering a wide range of products including helmets, clothing, and essential accessories. Infinity Motorcycles also features seasonal sales and promotions, ensuring customers have access to discounted items while maintaining a focus on safety and style in motorcycle gear.
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