Infinity Motorcycles is a UK-based retailer specializing in motorcycle clothing, helmets, and accessories from leading brands. With a commitment to providing quality products at competitive prices, the company operates 16 physical stores across the UK and offers an online shopping experience through their website, www.infinitymotorcycles.com. Customers can benefit from free next-day delivery on orders over £25, as well as a convenient click-and-collect service at their retail locations. The company caters to motorcycle enthusiasts and riders of all levels, offering a wide range of products including helmets, clothing, and essential accessories. Infinity Motorcycles also features seasonal sales and promotions, ensuring customers have access to discounted items while maintaining a focus on safety and style in motorcycle gear.
Infinity Motorcycles receives a mix of praise and criticism from its customers. Many reviewers highlight the excellent service, noting helpful staff like Steve and Rico, who provide knowledgeable assistance and ensure a pleasant shopping experience.
Fast delivery and efficient handling of returns also contribute to positive feedback, with customers appreciating the quick resolution of issues. However, there are significant complaints regarding product quality and customer service, with some consumers reporting receiving damaged items and experiencing difficulties with warranty claims. Others mention a decline in service quality over the years, indicating frustration with unhelpful staff and stock availability. Overall, while many enjoy a positive shopping experience, the negative reviews suggest that improvements are needed in product handling and customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 423 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 4 |
| Sep 24 | 5.0 | 4 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 3.7 | 6 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 4.2 | 5 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.5 | 8 |
| Apr 25 | 2.3 | 6 |
| May 25 | 4.3 | 9 |
| Jun 25 | 3.0 | 9 |
| Jul 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 423 most recent reviews.
“I will definitely recommend to my friends and I'll be a customer again in the future”
“Used to be good probably 9 years ago, rubbish customer service, been there on 3 separate occasions to spend money”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.6 out of 5 (good) | 4.0 out of 5 (good) | −9% | 423 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | −4% | 1,000 |
Bottom line: Infinity Motorcycles is #2 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.6).
423 reviews of Infinity Motorcycles. Filter by what matters to you.
I’m returning to motorcycling after 3 years and since I’ve not been up to date with new gear and helmet brands I went to the Infinity shop in Chiswick and was nicely greeted by Krzysztof. He helped me choose the right gear and helmet for my bike. If anyone is in the same position, ask for that boy - He was very helpful and clearly knows what he’s talking about.
Lisa in Belfast is amazing with customers and nothing is to much trouble. Her product knowledge and willingness to help makes it a pleasure to shop there and very difficult to go anywhere else Kind Regards Eric Rosborough
Went to infinity Oxford store today for a new shoei nxr2 helmet I was served by James his knowledge and customer understanding was absolutely fantastic! He also got me a fantastic deal on My new helmet with visor and intercom. the price could not be beaten! I will be going back again soon to use my infinity points. 5 star customer service from James !
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Would like to give a large thank you to Kris at the Chiswick branch. Very welcoming and a great help. He took great care of myself and friends in not only recommending the most suitable products for our needs but also fitting of our helmet accessories. Top fella
Craig and Lisa were more than helpful when arriving at the store. It was my first time buying motorcycle clothing. We rang through all the prices and rating and overall expectations of what I would expect from certain brands.
First time in the store and I had a great experience. The guys were friendly and knew their stuff. No hard sell.
Great experience, Steve is so helpful. I'm happy shopping in this store.
I am returning to motor cycling. I have not ridden for about 20 years. When researching the clothing and gear I needed I became overwhelmed. The choices I was presented with the make, price, suitability and the safety accreditation. Fear not, forget the endless searches. You can checkout their website but please if you are unsure about anything visit your local Infinitymotorcycle store. I visited Infinitymotorcycles, Barrack Rd, Christchurch and met Louis. About 2 hrs later I had a helmet, jacket, trousers, gloves and boots. Not the cheapest or most expensive. BUT all suitable for me. I spent a bit more than intended. But I will look great, safe and comfortable Nothing was to much trouble ( good coffee by the way ) for Louis. He possesses a vast knowledge and empathy. Thank you very much Infinity and a special thanks to Louis
Visited the Oxford Store and was met by Ellie, who really knows her stuff. She is very helpful and extremely knowledgeable. She fitted myself and my wife with Shoei helmets, Cardo Edge comms and with gloves. Nothing was too much trouble for her and her real focus is on rider safety. We tried loads of items on and she was very honest with her advice which was most appreciated. I would strongly recommend the Oxford branch particularly Ellie and James too. Our experience was so good we took our daughter with us a second time and Ellie sorted her out with all her kit (see Lynsey's review below). Well done Oxford Branch!!!
Been in Belfast store today with Gareth buying a new lid and he was absolutely brilliant couldn’t recommend any more
I have visited Infinity, Chiswick recently to look for a motorcycle jacket as well as a helmet. Krzysztof has been very helpful & amazing in advising me what is best product & has helped me with sizing, and trying on the best fit for me. 10/10 would recommend, especially with Krzysztof's help. Amazing from start to finish .Will definitely be visiting again.
I recently went to infinity motorcycles belfast and was greeted by Graig and Lisa. I was after a helmet with Bluetooth communication system. Their excellent advice and expertise resulted in me getting a helmet I am really pleased with. Excellent knowledge and customer service. Would highly recommend. Thanks Ivan
In Belfast store today. Had a great experience. My husband bought a new helmet. Staff were very knowledgeable and helpful. He also bought new cardio system for new helmet which they fitted for him also in my helmet. They explain everything with great knowledge. 5 star service. Thanks Lisa Curtis Craig and Gareth. We will be back.
Infinity Motorcycles is a UK-based retailer specializing in motorcycle clothing, helmets, and accessories from leading brands. With a commitment to providing quality products at competitive prices, the company operates 16 physical stores across the UK and offers an online shopping experience through their website, www.infinitymotorcycles.com. Customers can benefit from free next-day delivery on orders over £25, as well as a convenient click-and-collect service at their retail locations. The company caters to motorcycle enthusiasts and riders of all levels, offering a wide range of products including helmets, clothing, and essential accessories. Infinity Motorcycles also features seasonal sales and promotions, ensuring customers have access to discounted items while maintaining a focus on safety and style in motorcycle gear.
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