Infinity Motorcycles is a UK-based retailer specializing in motorcycle clothing, helmets, and accessories from leading brands. With a commitment to providing quality products at competitive prices, the company operates 16 physical stores across the UK and offers an online shopping experience through their website, www.infinitymotorcycles.com. Customers can benefit from free next-day delivery on orders over £25, as well as a convenient click-and-collect service at their retail locations. The company caters to motorcycle enthusiasts and riders of all levels, offering a wide range of products including helmets, clothing, and essential accessories. Infinity Motorcycles also features seasonal sales and promotions, ensuring customers have access to discounted items while maintaining a focus on safety and style in motorcycle gear.
Infinity Motorcycles receives a mix of praise and criticism from its customers. Many reviewers highlight the excellent service, noting helpful staff like Steve and Rico, who provide knowledgeable assistance and ensure a pleasant shopping experience.
Fast delivery and efficient handling of returns also contribute to positive feedback, with customers appreciating the quick resolution of issues. However, there are significant complaints regarding product quality and customer service, with some consumers reporting receiving damaged items and experiencing difficulties with warranty claims. Others mention a decline in service quality over the years, indicating frustration with unhelpful staff and stock availability. Overall, while many enjoy a positive shopping experience, the negative reviews suggest that improvements are needed in product handling and customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 423 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 4 |
| Sep 24 | 5.0 | 4 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 3.7 | 6 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 4.2 | 5 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.5 | 8 |
| Apr 25 | 2.3 | 6 |
| May 25 | 4.3 | 9 |
| Jun 25 | 3.0 | 9 |
| Jul 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 423 most recent reviews.
“I will definitely recommend to my friends and I'll be a customer again in the future”
“Used to be good probably 9 years ago, rubbish customer service, been there on 3 separate occasions to spend money”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.6 out of 5 (good) | 4.0 out of 5 (good) | −9% | 423 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | −4% | 1,000 |
Bottom line: Infinity Motorcycles is #2 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.6).
423 reviews of Infinity Motorcycles. Filter by what matters to you.
I recently purchased a helmet from Infinity Farnham. The staff were so welcoming and helpful taking care to customers fit my helmet and help me with other purchases. A great customer experience, thank you.
I purchased a pair of RST Paragon 6 Heated gloves from Infinity motorcycles as my usual go to bike shop Sportsbike shop hadn't got my size. So the RST Paragon 6 Heated gloves failed in December. I sent them back to Infinity,who then sent them back to RST. I was then told a while later that I could have a replacement or credit ,I asked for a replacement,I was told they would be sent out to me ( 3rd Jan 25). On the 9th Jan I'd heard nothing,so I contacted them,only to be told they were now OOS and discontinued! So how long would it have been before I'd be informed of this if I hadn't got back in touch with them? The gloves were in stock on the 3rd January when I said I wanted a replacement,but apparently they went OOS, so why wasn't this chased up??? The weather is currently freezing and I'd explained how important the heated gloves were to me because of my arthritis & Raynaud's in my hands. If your job is to manage returns then you should manage them effectively and not leave your customers in the land of nowhere and having to chase the returns/replacements themselves. I was unsure using another company at the point of my initial purchase, I should of listened to my gut feeling. I have since ordered new gloves from the Sportsbike shop today and they will be arriving tomorrow. When your hands are freezing cold to the point of pain and tears, hearing a " Sorry love" on the phone doesn't cut it. P.S.. In reply to your reply, you told me those gloves had been DISCONTINUED, so you couldn't get anymore. You never had a short delay in getting some more.....
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Recently purchased a quad lock car play adaptor from infinity, great price and super fast delivery , can’t fault their service !
Rang shop about ladies boots, so helpful then popped into shop bought the boots and a jacket and gloves for husband few other bits the two chaps in the shop were great gave some advice and so helpful definitely be back
I have used their services in person and online for some years now and have always been please, BUT recently I have noticed issues/bugs with their online store such as not being able to remove items from basket, basket not updating or showing cost of items clearly and only being able to pay via paypal. All this happens even though I use different browsers on pc and mobile.
No problem with Infinity but don’t buy their Drift cameras. I’ve had nothing but trouble with mine and I’ve replaced it once already.
I purchased a TechAir10 vest from Infinity Motorcycles and due to an accident at home, I couldn't use it for for a long time. When I did use it it wasn't working. I informed Infinity Motorcycles and they told me that although it's out of warranty period by a couple of days, given that it has not been used (with the tag intact) they can send it back to Alpinestars and get it sorted. I thought that's really great customer service, but I was wrong. First of all they sent the TechAir10 vest to Alpinestars 4 weeks after receiving it and it has been over 3 months since then and I haven't yet received it back. When I ask them, i get the same answer every time "It will be with you as soon as we get it back". End of the day you see how good or bad a company's customer service is only when things go wrong and in my case, Infinity Motorcycles have proven that their customer service is just ridiculous. I will avoid them like a plague and will NOT recommend them to any of my biker friends.
James Gillard at the Gloucester branch was a pleasure to deal with, ended up buying a different jacket to what I intended after some advice. Very pleased with the service.. thanks
Absolutely 5 Star Service from Ryan & Mike during a seriously demanding day during the Motorcycle Show. First class Customer Focus & support to guide me through my Rukka Suit purchase. Thank you Guys Suit delivered as you said first thing this morning.
I went to Infinity in Gloucester to look at an Arai helmet and Cardo headset. I’d been to Helmet City the previous day and been a bit disappointed with the service. Gloucester isn’t local to me but any excuse for a bike ride! It’s a shame the store is located where it is as it’s not a very nice looking area, and not very nice from the outside, but inside is great. I was greeted by Dionne a lovely friendly enthusiastic lady and a very nice man in the store (sorry didn’t get his name) I mostly dealt with Dionne but both were super. They had the size of helmet I needed in stock throughly checked the fit and ordered me the exact one I wanted from Southampton store. Unfortunately Southampton made a mistake and shipped it back to Gloucester (a bit disappointing) but Dionne apologised profusely for this (which wasn’t her mistake at all) and went above and beyond to sort it and I received the helmet next day. I really was impressed by the super service in Gloucester and won’t hesitate to return and recommend to my biking friends. Thank you
Woody at Infinity Motorcycles in Barrack Road, Christchurch, Dorset went beyond the call of duty when I popped in to ask for help & advice. He took the time to call businesses he knew personally to sort me out. Result: problem solved! I shall be back. I was impressed and very grateful. Now that’s what I call 5- star service. Thanks Woody!
Ordered a Oxford solariser from infinity ordered Thursday morning arrived Friday morning really well packaged connected to bike and all good never used this company before but definitely will again thanks very much excellent price as well plus free delivery Top service ⭐️⭐️⭐️⭐️⭐️
Jamie was fantastic to us, he helped us decide which camera and intercom to use. He also very kindly put it all together onto the helmet. A really nice bloke and company.
The YORK store was amazing. Alex the assistant/sales person was so helpful and full of product knowledge. The size of suit I required was not in stock but he checked and there was one in a store delivery which had just arrived. He went out the back and retrieved it. Every one of the staff were so friendly you would have thought we had known them years. well done
Purchased a bike lock and few other bits and pieces and the bike lock was missing from the order. No response to emails. Thankfully it was just a cheap little one to take out and about, but still frustrating to lose out on the money. Won't be using again.
Infinity Motorcycles is a UK-based retailer specializing in motorcycle clothing, helmets, and accessories from leading brands. With a commitment to providing quality products at competitive prices, the company operates 16 physical stores across the UK and offers an online shopping experience through their website, www.infinitymotorcycles.com. Customers can benefit from free next-day delivery on orders over £25, as well as a convenient click-and-collect service at their retail locations. The company caters to motorcycle enthusiasts and riders of all levels, offering a wide range of products including helmets, clothing, and essential accessories. Infinity Motorcycles also features seasonal sales and promotions, ensuring customers have access to discounted items while maintaining a focus on safety and style in motorcycle gear.
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