Infinity Motorcycles is a UK-based retailer specializing in motorcycle clothing, helmets, and accessories from leading brands. With a commitment to providing quality products at competitive prices, the company operates 16 physical stores across the UK and offers an online shopping experience through their website, www.infinitymotorcycles.com. Customers can benefit from free next-day delivery on orders over £25, as well as a convenient click-and-collect service at their retail locations. The company caters to motorcycle enthusiasts and riders of all levels, offering a wide range of products including helmets, clothing, and essential accessories. Infinity Motorcycles also features seasonal sales and promotions, ensuring customers have access to discounted items while maintaining a focus on safety and style in motorcycle gear.
Infinity Motorcycles receives a mix of praise and criticism from its customers. Many reviewers highlight the excellent service, noting helpful staff like Steve and Rico, who provide knowledgeable assistance and ensure a pleasant shopping experience.
Fast delivery and efficient handling of returns also contribute to positive feedback, with customers appreciating the quick resolution of issues. However, there are significant complaints regarding product quality and customer service, with some consumers reporting receiving damaged items and experiencing difficulties with warranty claims. Others mention a decline in service quality over the years, indicating frustration with unhelpful staff and stock availability. Overall, while many enjoy a positive shopping experience, the negative reviews suggest that improvements are needed in product handling and customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 423 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 4 |
| Sep 24 | 5.0 | 4 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 3.7 | 6 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 4.2 | 5 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.5 | 8 |
| Apr 25 | 2.3 | 6 |
| May 25 | 4.3 | 9 |
| Jun 25 | 3.0 | 9 |
| Jul 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 423 most recent reviews.
“I will definitely recommend to my friends and I'll be a customer again in the future”
“Used to be good probably 9 years ago, rubbish customer service, been there on 3 separate occasions to spend money”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.6 out of 5 (good) | 4.0 out of 5 (good) | −9% | 423 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | −4% | 1,000 |
Bottom line: Infinity Motorcycles is #2 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.6).
423 reviews of Infinity Motorcycles. Filter by what matters to you.
Ben couldn’t have been more helpful. Busy on serving two customers at once. Nothing was too much trouble. Came away with Rukka kit, ready for the winter. Traveled from Worcestershire to their store east of Oxford. Just wish they would open a store in Worcester!
We bought a motorcycle helmet and a Cardo freecom intercom from the Oxford Dorchester store. Steve was so helpful, knowledgeable, and also fitted the cardo .Highly recommended and great service...
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James at the Oxford/Berinsfield store. Outstanding service and pleasant way of helping. We had issues finding a helmet that would fit, with the features desired. James advised of all options and ‘built’ a solution for us. Patiently instructed us with setting up new comms too and we left, ready to use the equipment. Great that there are people out there who will take time, explain and work to find a solution if it isn’t ‘on the shelf’. Highly recommend that store and James particularly from this experience.
I have just returned to biking after a 7 year break, so my wife and I needed fully kitting out again. I cannot recommend Infinity Motorcycles Christchurch highly enough. The advice and amount of time they gave to both us chosing our new gear was fantastic. Better still, with their price matching, discounts and Infinity Points, they have saved us a considerable amount of money. Thank you gents!
I ordered 2 pairs of motorcycle trousers and both came very quickly. I decided to keep 1 pair and return the other ones. I had a slight problem on the returns order slip (online) so I called Infinity Motorcycles and they sorted the problem out. Easy return with FREE postage! Just received a notification to say the refund is being processed 3 days after i sent them back. This is my first time buying from Infinity and defiantly won't be my last. Any issues were sorted very quickly and everything else has been very good. Thanks @Infinitymotorcycles.
Popped in to Oxford branch to have a look at boots. I am aging a bit and needed something comfortable and easy to put on. Ben C was great: patient, knowledgeable and offered good advice. So yes did not buy the £100 boots or the £500 pair but somewhere in between. No hard sell but my new boots make such a difference to my riding. Many thanks Ben
Just been down today to get some new boots, staff were always welcoming friendly no pressure. Decided to buy some boots and mentioned I struggle with pant due to short leg the lady said hang on a sec I have an idea came back with an absolutely perfect fitting pair of pants. I was expecting them to cost a lot but they were very reasonable. I feel a lot safer now knowing my trousers are the right fit. These guys are amazing soooo much to choose from its gonna cost me a fortune haha
Called in to buy a new helmet at Oxford branch. Steve was terrific and offered a custom fit on a Neotec 2. Custom parts and Bluetooth unit arrived promptly and back in to collect. Ellie so helpful. Even commissioned the Bluetooth and set up my Spotify for me! Thank you Infinity.
Needed a new helmet looked on the website but then decided to go into the Oxford branch where Ben C was most helpful gave me all the information I needed and more I went home watch a few YouTube videos then went back the next day and see Ben I bought a new helmet and a Cardo he set it all up and couldn't have been more helpful Oxford branch ⭐⭐⭐⭐⭐ Ben C ⭐⭐⭐⭐⭐
Yesterday I visited the Watford store and was very pleased with my experience, they have a great range of products and very welcoming staff - Rue was great help in finding me the best kit for my budget. Highly recommend this store for all your biking needs.
Very helpful staff (Mr. B) who helped me with motorcycle clothing. An extensive range now at the store.
I was looking for boots and a jacket. Peta was the sales person who assisted me. She was extremely knowledgeable of the different brands and helped me with the selection that worked best for my riding style. Peta made me feel catered too without pushing the product on me. Thank you for great service!
Recently visited the Farnborough store to purchase some new gloves and found I had picked up a screw in my rear tyre on the way over. Henry was very knowledgable on the selection of gloves in store, and when I mentioned the screw in the tyre, he stayed late to assist me in using a tyre sealant product that I was not aware of, and I was able to ride home again! Really friendly staff and a nice store, very happy with my new gloves as well - thank you Henry!
Massive thanks to James at christchurch for the help with picking a helmet. The tech has changed massively since I last rode and he was extremely knowledgeable and respective of my budget.
Popped into the Christchurch branch to get some new kit, Sam and James couldn’t have been more helpful if they tried! They took the time to understand what I really needed for the type of riding I do, and got me in some properly fitting, top quality kit! 5* all around!
I have been shopping at the Christchurch store for many years and have found that everytime I go there Nathan and James always provide great customer service and have excellent knowledge of all products in store. They both go out of their way to help you find what you are looking for. For sure a great asset to Infinity Motorcycles. Five ⭐️⭐️⭐️⭐️⭐️
I’m just starting out on my motor biking journey and I popped into the shop one evening. Rebecca was very knowledgable and guided me through the kit. Despite being a novice, there was no pressure to buy, but I will be back as I’ve got a voucher to enjoy from my riding school. I’ll definitely be back, thank you!
Infinity Motorcycles is a UK-based retailer specializing in motorcycle clothing, helmets, and accessories from leading brands. With a commitment to providing quality products at competitive prices, the company operates 16 physical stores across the UK and offers an online shopping experience through their website, www.infinitymotorcycles.com. Customers can benefit from free next-day delivery on orders over £25, as well as a convenient click-and-collect service at their retail locations. The company caters to motorcycle enthusiasts and riders of all levels, offering a wide range of products including helmets, clothing, and essential accessories. Infinity Motorcycles also features seasonal sales and promotions, ensuring customers have access to discounted items while maintaining a focus on safety and style in motorcycle gear.
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