I was very pleased with the customer…
I was very pleased with the customer service rep. She was friendly, helpful, and knowledgeable.

Justhost is a web hosting service that provides a range of hosting solutions to businesses and individuals looking to establish their online presence. The company offers various services, including shared hosting, VPS hosting, dedicated servers, and domain registration. Justhost aims to cater to a diverse clientele, from small startups to larger enterprises, by delivering reliable hosting options that scale according to user needs. With a focus on user-friendly interfaces and robust customer support, Justhost ensures that customers can effectively manage their websites with ease. The platform is designed to accommodate individuals seeking to launch personal blogs, as well as businesses requiring more complex web hosting solutions. By offering competitive pricing and a variety of features, Justhost positions itself as a viable option for those in need of dependable web hosting services.
JustHost receives a mixed reception from its users, with many expressing dissatisfaction regarding service reliability and customer support. A significant number of reviewers report issues such as unexpected fees, account deactivations, and slow response times when problems arise, leading to frustration and a sense of being undervalued as customers.
However, some users highlight positive experiences with specific customer service representatives, praising their helpfulness and efficiency in resolving issues. Despite these commendations, the overall sentiment leans heavily negative, with many customers recommending against using JustHost due to its perceived decline in service quality and rising costs. Overall, JustHost struggles to maintain a consistent level of customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 222 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 1 |
| Jul 24 | 3.0 | 2 |
| Aug 24 | 1.0 | 3 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 2.3 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 4.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 5.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 222 most recent reviews.
“Fantastic job and thankful for this great customer service”
“6 years ago I switched to Justhost from Bluehost”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Service Providers.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.2 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.7 out of 5 (poor) | — | 222 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: Justhost is #5 of 5 on overall rating in this group. On value, DigitalLicense scores higher (4.9 vs 1.7).
222 reviews of Justhost. Filter by what matters to you.
I was very pleased with the customer service rep. She was friendly, helpful, and knowledgeable.
My technical issue was resolved after two phone calls to tech support over a period of twenty-four hours.
I had a website down today which was very stressful, but Patrick was extremely efficient and helpful getting it back up.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 30% of recent reviews are 4–5★ and 69% are 1–2★.
Prince was very attentive and knowledgeable. He was able to resolve my issue in just a few minutes.
Frankly, it would take far too much time to explain what inspired such a negative review. I am leaving Justhost after being a client for far over a decade. It really turned out most unpleasant. One good thing happened within this new mess from them. It was their customer Support Staff, today, it was a lady named Princess, she found a solution that I can live with while the situation is on a countdown for resolution. There was a time when I would have had only good things to say about Justhost. Darn shame! But, thank you Princess for eas'in the pain of it all.
I have been with Just Host for over a decade. I will be honest, it has been difficult to just do the most simple of things to my website. Today, I got clear and quick help from Jay. I was so pleased that I had to write a review. There's hope Just Host, keep it up!
Maria was helpful and got my issue resolved quickly. Thanks Maria.
Our organization has used JustHost for many year and have been satisfied with the service. Today I received excellent assistance from a Just Host Technical Support person. He explained what I needed to know in a clear, patient manner. Thank you.
The person who helped me was very knowledgeable and helpful. He was easy to understand which made it simple to follow his instructions. My problem was solved quickly.
Awful. After being a customer for many years, this past week has really done it. Platform wide issues which are impossible to get the support to understand. They state you need to optimise the issue even though the issue is with their own website. They keep repeating the same line. Will be leaving them asap.
Stop! Don't Use Justhost!!! It is impossible to contact these people - I presume this is deliberate because I moved my domain and hosting away from them recently and they are still charging my credit card - it seems they are holding my domain hostage!
The customer service representative took my case and escaleted to the proper instance, she was very helpful and ultimatley I recovered all the infomration of my web page, including my emails. Keep the good work.
We have been with Justhost for over 10 years. The webhosting and email accounts are highly professional. There are no crashes or data loss. It is also the cheapest host and umlimited email storage. The telephone customer support is very easy to get in touch and they are exceptional in helping.
Very well done
I've been with JustHost for 15 years. The pricing is great and the customer support is outstanding. The C-panel and hosting features are well-designed and easy to use, with an indepth knowlege base to learn new tools. For more challenging problems, they provide excellent phone support. While the company seems to have made some cost-cuts since BlueHost bought it (cutting back live support from 24-hours to business hours), I still find it an outstanding value. Very little down-time. I've comparison-shopped many times since signing up, and found nothing that outperforms JustHost.
Always getting awesome service from Just Host. Any issues are solved right there on the spot. And, the price is right. :-)
JustHost (one of the BlueHost / Web.com companies) is the best! This group of companies has the best service and prices. They are always a phone call away. You only get reviews from people who had a bad experience obviously. So I am thankful that I found this and randomly got the chance to make a fair unbiased review. I have used them since I started hosting and they not only have free 24/7 customer support but they give Unlimited Websites and Emails and wordpress and other automations all for the low price And they are Jacksonville, FL owned and operated. The people on the phones in the Phillapines are very polite, educated and helpful always (I think it's better than any other country even potentially American TBH since these people are so polite and knowledgeable). Gotta love Web .com/Justhost!!!!
Trust JustHost. I have for almost 14 years with a dozen sites at least. No downtime. Great tools and security and business support.
Have been using this hosting service for several years. Have had very few issues and those weere resolved quickly with a call to technical support. Lots of help for those who are not really tech savy.
Justhost is a web hosting service that provides a range of hosting solutions to businesses and individuals looking to establish their online presence. The company offers various services, including shared hosting, VPS hosting, dedicated servers, and domain registration. Justhost aims to cater to a diverse clientele, from small startups to larger enterprises, by delivering reliable hosting options that scale according to user needs. With a focus on user-friendly interfaces and robust customer support, Justhost ensures that customers can effectively manage their websites with ease. The platform is designed to accommodate individuals seeking to launch personal blogs, as well as businesses requiring more complex web hosting solutions. By offering competitive pricing and a variety of features, Justhost positions itself as a viable option for those in need of dependable web hosting services.
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