Justhost is a web hosting service that provides a range of hosting solutions to businesses and individuals looking to establish their online presence. The company offers various services, including shared hosting, VPS hosting, dedicated servers, and domain registration. Justhost aims to cater to a diverse clientele, from small startups to larger enterprises, by delivering reliable hosting options that scale according to user needs. With a focus on user-friendly interfaces and robust customer support, Justhost ensures that customers can effectively manage their websites with ease. The platform is designed to accommodate individuals seeking to launch personal blogs, as well as businesses requiring more complex web hosting solutions. By offering competitive pricing and a variety of features, Justhost positions itself as a viable option for those in need of dependable web hosting services.
JustHost receives a mixed reception from its users, with many expressing dissatisfaction regarding service reliability and customer support. A significant number of reviewers report issues such as unexpected fees, account deactivations, and slow response times when problems arise, leading to frustration and a sense of being undervalued as customers.
However, some users highlight positive experiences with specific customer service representatives, praising their helpfulness and efficiency in resolving issues. Despite these commendations, the overall sentiment leans heavily negative, with many customers recommending against using JustHost due to its perceived decline in service quality and rising costs. Overall, JustHost struggles to maintain a consistent level of customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 222 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 1 |
| Jul 24 | 3.0 | 2 |
| Aug 24 | 1.0 | 3 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 2.3 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 4.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 5.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 222 most recent reviews.
“Fantastic job and thankful for this great customer service”
“6 years ago I switched to Justhost from Bluehost”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Service Providers.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.7 out of 5 (poor) | — | 222 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: Justhost is #5 of 5 on overall rating in this group. On value, DigitalLicense scores higher (4.9 vs 1.7).
222 reviews of Justhost. Filter by what matters to you.
I have stayed with justhost , for a few years. The customer service is good. Absolutely awful experience 2021. After seven years they tell me , I am brench of the policy? I am leaving going to godaddy or gator. This is unreal. I do not recommend just host. Read the new policy for 2021 if your a entertainment agency.
Absolutely awful experience!! 2 of my websites got deleted without any warning, I have no back up and lost it all - all the time I spent creating them, money I paid for the developer to set them up, memories etc!! Apparently they sent me an email which I never received!! Not sure why they cannot call people, surely most people don't want to just get their websites deleted without any backup and lost forever!! I am in absolute shock and devastated of loosing my websites without any warning!!!!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 30% of recent reviews are 4–5★ and 69% are 1–2★.
Been with Just host for years with no issues but they have recently managed to loose an entire website.!!! Can't phone to talk to anyone, web chat failed 4 times until the 5th time I was told there was a known issue with safari... Now have to rebuild our site at our expense, no compensation just an apology that their back ups only go back 3 weeks. Just fantastic... : (
no communication, hugely inflated prices and useless support. AVOID!
Joined in 2011 after JustHost was reviewed in the Green Guide in The Age. No problems until 01/10/2020. I received an email stating that...since my website, poveyphotos.com, was not created using Justhost new Site Builder tool, I, (not Justhost), would have to update my site. It is a sports site with 132,301 images of cricket, football & family photos. This would require me to resize each photo, watermark it and upload it again. Why is this my problem as they have created it?
This is the worse hosting company ever. I would not recommend then even to my worst enemy. When you have a crisis and need support, the so called chat agents keep telling you about experts that are escalating GOD knows what. The client never reaches the top. Its as though they hope you will eventually give up on contacting them. I had a serious crisis and was taken on the escalation note to days. Their 24-48hrs period is now into the 5th day with no word from them.
Horrible company they charge to me 15.99 and I don’t have any account with them They ask me for the password on my account, but how can i have a password if i don’t have any account with them. Be careful they are scamming money from companies like mine
This is worst hosting providing service in the world, they open 100s of tickets saying wait for one day 2 days, no any single solution of problems which are technically their hosting issues. BAD BAD SERVICE
Tech support has a 98% fail rate over the last 7+ years on my account. It's there, (live chat only, despite a GUARANTEE of local phone support here) but is toothless and inept. You WILL eventually read the phrase 'I will refer this to our Admins'.... this means 'Goodbye'. I'm waiting to hear from 'Admins' on about 6 separate issues this year alone. It's July. The first went in early January. Don't ever expect a response, an 'i' to be dotted or a 't' crossed. Redefines 'sloppy'. Lousy to a point where it WILL damage your business. (And sanity.)
Stay away! Do not waste your time. Hotmail and Outlook emails bounce back over and over without solution to be had. Have spent HOURS chatting with Justhost Techs – different reason each time and proposed solutions/reasons ludicrous and inconsistent. Some are out and out mumbo jumbo They ask a lot of questions, your spend hours providing the information only to realize no change. Does not matter who you are emailing, they can have you as a contact, you can respond to their email and it bounces back. Wish we had never invested the time and money switching to Justhost. Should be Justlost.
Just host is a scam, don’t give them your credit card information!!! We had a website with a different company a decade ago, just host recently took over that company and started all the old accounts back up and charged our credit card over $800! Now they want us to send an email to ask to close the account before we can get any money back. NO, the account was already closed ten years ago!
Justhost is the worst Registrar we ever encountered. I believe that majority of negative reviews against them are real. People who rated them two stars are way too lenient. Support chat is removed without resolving issue and no re-initiation of a chat. You will definitely have to explain your concern again. Never use their Domain Registrar Service, you will not be in control of your Domain as Justhost fails to provide even basic tools for this. We have disabled GDPR masking in order to deliberately expose our data. So far many weeks have passed, support tickets created, they do not react in any way beyond advising you to use their tools on your dashboard over and over again. The tools that affect your Domain only on the dashboard. After weeks of struggles to make our data visible on Whois, we finally decided to start moving our Domains to another Registrar. And discovered that feature Unlock Domain Transfer doesn't work too. Patiently waiting concept has prooven itself useless. Fact is, domain got unlocked only after we have shown our teeth to their support and the ticket got finally escalated to technical team member who unlocked the domain. And we were finally able to submit a Transfer Application. Registrar-receptor advised it can take upto 10 days dependent on, unfortunately, Justhost. More than a half of this time passed, so far Justhost failed to release the Domain. The most rubbish about Justhost is that you are paying for a Domain and you can not utilise your own right to even to publish your data, not saying about a basic feature to transfer your domain name to another Registrar. I consider this not being different as if the bank refused to release the funds you deposited. So I marked them as a SCAM, which I believe Justhost deserves. If I could rate them ZERO START I would. I rest my case and thank everybody for reading.
The worst company you could possibly choose to host your valuable website and emails. There is no email backup provided past 3 weeks! My index folder was deleted and the emails are stored inside this! A very poor configuration and poor backup service and the price for hosting just goes up every year! Stay away... 1-2-3reg are much better
The hosting plans are ok, but they will not cancel your account and keep charging you. This is how they get you: you can cancel you domain but your account is still active, and the charges keep on coming. I canceled my AmEx last year, after 17 years of having the card, and just yesterday, I got an email for another renewal charge This is after I specifically told the customer service last year that I want this cancelled and they assured me that it would be. Scammers.
They hadn't supplied me with any hosting or domain for nearly 2 years but then decided to withdraw £435 out of my palpal/bank account for a service they didn't provide and a domain renewal they don't own. Took all my shopping money and available funds and my husband has been furloughed due to the covid-19 virus and I have 2 children still at home. Took food out of my kids mouths.. I'm trying to get money back through paypal AVOID!!!!!
TERRIBLE I WAS A BLUEHOST CUSTOMER, AND THAT COMPANY WAS ACQ BY JUSTHOST SOMETIME BACK CLOSED MY ACCOUNT 3 YEARS BACK. CARD DELETED. ACCOUNT CLOSED. BUT JUSTHOST DEBITTED MONEY AND DID NOT REFUND MY MONEY FOR 7 LONG WEEKS. TOTAL MONEY DEBITED $1000, I WAS ONLY REFUNDED PART OF THE MONEY. JUSTHOST SAYING IT'S PENALTY FEES + TRANSFER CHARGES + EXCHANGE RATES. REAL BAD EXPERIENCE OF HAVING THE HASSLE OF RUNNING PILLAR TO POST ON THE FALSE CHARGES. I DID NOT HAVE ANY ACCOUNT WITH JUSTHOST. SHAME ON JUSTHOST FOR ALL THOSE AUTO DEBITS AND GIVING ME MENTAL PAIN.
Justhost is a web hosting service that provides a range of hosting solutions to businesses and individuals looking to establish their online presence. The company offers various services, including shared hosting, VPS hosting, dedicated servers, and domain registration. Justhost aims to cater to a diverse clientele, from small startups to larger enterprises, by delivering reliable hosting options that scale according to user needs. With a focus on user-friendly interfaces and robust customer support, Justhost ensures that customers can effectively manage their websites with ease. The platform is designed to accommodate individuals seeking to launch personal blogs, as well as businesses requiring more complex web hosting solutions. By offering competitive pricing and a variety of features, Justhost positions itself as a viable option for those in need of dependable web hosting services.
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