Appreciating Darshan.
I speak to Darshan todayl and very lovely and helpful guy.help me through out everything nicely.top man.

Lebara Mobile is a mobile network provider based in the UK, catering primarily to value-seeking customers. The company specializes in offering budget-friendly mobile plans, including SIM Only deals and pay-as-you-go options, starting from just £5 a month. With a focus on affordability, Lebara aims to provide flexible mobile solutions that meet the needs of individuals looking for cost-effective communication services. Targeting a diverse customer base, Lebara Mobile appeals to those who prioritize value without compromising on quality. The company's services are particularly beneficial for customers seeking straightforward mobile options, whether for personal use or for staying connected while traveling. Through its accessible pricing and straightforward plans, Lebara Mobile continues to be a viable choice for budget-conscious consumers in the competitive UK telecommunications market.
Lebara Mobile receives overwhelmingly positive feedback from customers, particularly praising its exceptional customer service. Reviewers frequently highlight the helpfulness and professionalism of staff members like Ashish, Velakini, and Abhijeet, who provide quick and effective support.
Many people appreciate the great value for money and reliable mobile connections, noting that their issues are resolved promptly with minimal waiting time. However, some customers express concerns regarding the performance of 5G services, indicating that it does not always meet expectations. Despite this minor drawback, the overall sentiment remains highly favorable, with consumers feeling satisfied with the service and support they receive. Overall, Lebara Mobile is viewed positively for its customer-centric approach and competitive pricing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,060 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.6 | 79 |
| Jul 25 | 4.7 | 921 |
| Aug 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I just contacted the customer service of Lebera”
“Been in cyprus 4 days no internet, customer service is 0 stay away, there’s a reason there cheap, useless”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.7 out of 5 (good) | 3.7 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Lebara Mobile (UK) is #1 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 3.7).
500 reviews of Lebara Mobile (UK). Filter by what matters to you.
I speak to Darshan todayl and very lovely and helpful guy.help me through out everything nicely.top man.
Akshay sorted out my double billing problem that occurred. After porting my number over to Lebara, I was still getting charged for the original number on the Lebara SIM card, as well as the ported number that was now on the Lebara SIM card.
Nice talking good communication 🤝👍🏻
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
First we had a scatty person and I had no idea what she was advertising. Then another not quite as obnoxious. Now we have a bitchy advert with one know-all and one made to look stupid. Come on get decent adverts. Whoever writes your TV adverts needs to improve drastically
Aarti Jain was extremely helpful & explained a way to keep a long owned phone number ...I joined Lebara over a year ago (then husband joined too). Other Company caused numerous problems but never any signal/calls/ data problems with Lebara & staff available particularly at weekends - useful when abroad or losing phone in UK unlike 'another company' who used EE 2 days for an e-m response !!! & office closed at weekends !!!!!
I somehow accidentally used my entire 5gb mobile data allowance in a few days, leaving no data for the rest of the month (not something I usually do). I called customer service, got through straight away and spoke to Kunal Punjani - he was able to renew my data as a good will gesture. Im very happy and impressed. My whole family are now with Lebara and this sort of resolution is why (along with their very reasonable tariffs)
Akshay was very fast to respond, really friendly and helpful and sorted my issue out exceptionally quickly - thanks a lot Akshay :o)
I moved to Lebara in August last year. All was fine until I went on holiday on 4th June. I was relying on my phone for bookings, payments, tickets etc. After a couple of days my mobile data stopped working and I was unable to do anything other than make and receive voice calls and send and receive SMS messages. This caused all sorts of problems especially as I couldn't use maps for navigation. Despite numerous calls to Lebara and being asked to carry out network resets, check my mobile data settings etc nothing has worked and it still hasn't been fixed to date (12th July). I have been promised return calls on numerous occasions which never come and it has supposedly been escalated at least twice, I no longer believe this, I think its just a line that's trotted out, as are all the apologies. It was suggested my phone might be the issue and so after a chat with techs at my local Apple store I bought a new one but this wasn't the case as I still have the problem so I am now no further on and hundreds of pounds out of pocket. I have all but given up now, it's made life so difficult because pretty much everything relies on an App these days. I honestly don't think the problem will be fixed and now believe that I will lose my number. I have been promised a call from a 'higher up' (their words, not mine) today. I don't hold out much hope for either that or a solution. Although customer services come across as friendly and helpful once the call is ended they don't keep to their word. I expect I will now receive the standard automatic reply to this poor review as all the others who give low scores do. Just another indication that they aren't really bothered. Update; As expected I received the 'standard' response (see other negative reviews, they all get the same one), I don't hold out any hope of anyone contacting me
Our customer service experience has been unsatisfactory. Following the porting of four numbers two weeks ago, we have encountered a significant issue. We understand that this problem may be affecting multiple customers. The majority of incoming calls are not connecting, with callers receiving a message indicating that the number does not exist. Despite our attempts to obtain a resolution, we have not received a definitive answer or a solution. We were promised follow-up calls and emails from supervisors, but these have not materialized. I email the team that replied on here and still dont hear anything...
Puneet desai was absolute star.. He helped me understand balance deduction which were 6 month old and provided necessary support.. Thanks praneet.. Regarding lebara, data network is not at the level we would expect in this era and sometimes network lags but takes care of roaming needs
Quick answer and solve the problem
SHUBHAM SURYAWANSHI very profesional! thank you!
I had a problem changing my SIM plan online and Nitin was the third advisor that I had spoken to in order to resolve my issue. He knew how to resolve this issue and guided me through the online process and sorted everything in a timeous manner. He was absolutely fantastic and did a first class job. The other two advisors were not very good and the second one I spoke to, could not get off the phone quick enough. Well done Nitin, excellent.
Lebara Mobile is a mobile network provider based in the UK, catering primarily to value-seeking customers. The company specializes in offering budget-friendly mobile plans, including SIM Only deals and pay-as-you-go options, starting from just £5 a month. With a focus on affordability, Lebara aims to provide flexible mobile solutions that meet the needs of individuals looking for cost-effective communication services. Targeting a diverse customer base, Lebara Mobile appeals to those who prioritize value without compromising on quality. The company's services are particularly beneficial for customers seeking straightforward mobile options, whether for personal use or for staying connected while traveling. Through its accessible pricing and straightforward plans, Lebara Mobile continues to be a viable choice for budget-conscious consumers in the competitive UK telecommunications market.
This profile hasn't been claimed by the business owner.