Akshay
Akshay was very helpful and solved my problem within minutes. Very good job A+++

Lebara Mobile is a mobile network provider based in the UK, catering primarily to value-seeking customers. The company specializes in offering budget-friendly mobile plans, including SIM Only deals and pay-as-you-go options, starting from just £5 a month. With a focus on affordability, Lebara aims to provide flexible mobile solutions that meet the needs of individuals looking for cost-effective communication services. Targeting a diverse customer base, Lebara Mobile appeals to those who prioritize value without compromising on quality. The company's services are particularly beneficial for customers seeking straightforward mobile options, whether for personal use or for staying connected while traveling. Through its accessible pricing and straightforward plans, Lebara Mobile continues to be a viable choice for budget-conscious consumers in the competitive UK telecommunications market.
Lebara Mobile receives overwhelmingly positive feedback from customers, particularly praising its exceptional customer service. Reviewers frequently highlight the helpfulness and professionalism of staff members like Ashish, Velakini, and Abhijeet, who provide quick and effective support.
Many people appreciate the great value for money and reliable mobile connections, noting that their issues are resolved promptly with minimal waiting time. However, some customers express concerns regarding the performance of 5G services, indicating that it does not always meet expectations. Despite this minor drawback, the overall sentiment remains highly favorable, with consumers feeling satisfied with the service and support they receive. Overall, Lebara Mobile is viewed positively for its customer-centric approach and competitive pricing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,060 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.6 | 79 |
| Jul 25 | 4.7 | 921 |
| Aug 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I just contacted the customer service of Lebera”
“Been in cyprus 4 days no internet, customer service is 0 stay away, there’s a reason there cheap, useless”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.7 out of 5 (good) | 3.7 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Lebara Mobile (UK) is #1 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 3.7).
500 reviews of Lebara Mobile (UK). Filter by what matters to you.
Akshay was very helpful and solved my problem within minutes. Very good job A+++
She done brilliant job and help me a lot today
Aman Attar was knowledgable understood my problem and helped me to get my Discounted offer which was showing on app for my number.
Sayali was very responsive. She quickly understood my query and sorted it out without delay, providing all the necessary information. I was very impressed and extremely pleased with the service I received when I called.
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Quickly spoke to someone and they gave me complimentary data (as I am a loyal customer) as I could not access internet ti top up my account. Very pleased it wasn’t more complicated as am on holiday in Germany!
Very good service, sorted my issue out very well. Pushkar was great at dealing with my issue.
Very quick and effective help
Aman is very nice, and helps me solve my problem, thanks a lot!
FANTASTIC SERVICE. CANCELLED ASDA MOBILE BECAUSE OF "VERY POOR SERVICE". LEBARA SIM ARRIVED NEXT DAY, CONTRACT HALF THE PRICE OF ASDA. THE SIM IS IN MY ROUTER SO I WONT USE TEXTS OR MINUTES.
Pranita today did so well in answering my query about Holiday and my mobile. and she sorted out an issue thats been ongoing for 4 months. Concise, prompt, understood what I wanted with no hassle and her answers were succinct and well communicated. Thanks Pranita and thanks Labara for an excellent service!!
Kind , helpful Siyali. What a wonderful employee you have there. Explained my plan - helped me get the right one.
Chinmaya solved a long-standing problem quickly and efficiently, and I am very grateful to him
Very good and quick response! Pushkar help me resolve my problem very well and he help me to change my plan for the best offer. Thank you!
Nagmukesh resolved my 'sim card not working' problem swiftly and effectively.
My questions was addressed and issues resolved.
I would like to sincerely thank Sayali for her excellent assistance with my recent Lebara SIM recharge query. She was not only knowledgeable and efficient, but also extremely patient and courteous throughout the process. Her prompt responses and clear communication made the entire experience smooth and stress-free. Sayali’s professionalism and dedication to customer satisfaction truly stood out, and I really appreciate her support. It’s always a pleasure to receive help from someone so committed and friendly. Great job, Sayali – thank you once again!
Lebara Mobile is a mobile network provider based in the UK, catering primarily to value-seeking customers. The company specializes in offering budget-friendly mobile plans, including SIM Only deals and pay-as-you-go options, starting from just £5 a month. With a focus on affordability, Lebara aims to provide flexible mobile solutions that meet the needs of individuals looking for cost-effective communication services. Targeting a diverse customer base, Lebara Mobile appeals to those who prioritize value without compromising on quality. The company's services are particularly beneficial for customers seeking straightforward mobile options, whether for personal use or for staying connected while traveling. Through its accessible pricing and straightforward plans, Lebara Mobile continues to be a viable choice for budget-conscious consumers in the competitive UK telecommunications market.
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