Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.9	1,025	100%

2.9 / 5 overall

1,027 reviews across 2 scored sources

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Dec 2025.

Last 3 months: 1.7▼ 0.1
12-month avg: 1.7
All-time: 2.9
Category avg: 3.6

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Website & app	Quality	Trend	Reviews
Michaels StoresThis company	2.9 out of 5 (fair)	100 out of 100	2.9 out of 5 (fair)	1.9 out of 5 (poor)	2.2 out of 5 (poor)	+4%	1,027
Etsy	1.3 out of 5 (poor)	100 out of 100	1.2 out of 5 (poor)	1.3 out of 5 (poor)	1.2 out of 5 (poor)	—	1,000
Red Run	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	4.7 out of 5 (good)	4.9 out of 5 (good)	+2%	397
BARCA Stores	2.6 out of 5 (poor)	100 out of 100	2.2 out of 5 (poor)	2.7 out of 5 (poor)	3.0 out of 5 (fair)	+12%	368
Dimension Stores	4.8 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	—	—	−16%	298

Bottom line: Michaels Stores is #3 of 5 on overall rating in this group. On website & app, Red Run scores higher (4.7 vs 1.9).

Reviews

1,000 reviews of Michaels Stores. Filter by what matters to you.

2.9ⓘ

Customer reviews (1,027)

4 reviews in the last 12 months

Write a review

Kim Huynh

1 review

Oct 29, 2025

Featured

Fragile pieces arrived broken with zero packaging protection

I ordered fragile ceramic Day of the Dead decor for an event coming up in 4 days. When I picked up the box I could hear the pieces rattling around - dismayed to find upon opening that there was ZERO packaging around any of the pieces. Someone just threw them all into a box together. I've never seen anything like this before, don't understand how or why anyone would ship something like this. Replacements won't arrive in time. Very disappointing.

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Mario aldalu

1 review

Aug 11, 2025

I went with my family to buy a pic…

I went with my family to buy a pic frame store in Louetta rd and the gentleman in charge for framing and design was alone and I ask him how I need to do the frame and glass he answer me glass when I try to ask more question he look at me and tell me how many time u want me to answer u he was very disrespectful to me and my wife very unprofessional very rude make me run from the section I ask for the girl manger she wasn’t helpful and rude to me never treated like this in a retail business like this I don’t recommend this place at all with all respect to the management very unprofessional employee thank u

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MATT SNYDER

1 review

Nov 30, 2025

If I could give them a 0 I would.

I have never had a problem buying anything at a brick and mortar store. I decided to purchase cookie tins online because the Michaels I went to didn't supply it. I ordered three decorative round tins for $25 on 11/14/25. What they delivered to me were 2 packs of 6 budget square blank canvas ?? I contacted customer service by phone and was greeted with How old am I ? If I am over 50 press 1 when I pressed one instead of being connected I was told I won some bullshit prize... So instead of wasting further time on the phone I emailed customer service. It took a week to hear back from customer service and I was asked if I wanted a refund or a replacement. I chose a replacement as of 11/30/25 I have yet to receive said replacement. Michaels also asked me to review their product online, I wrote of my whole experience and to no surprise here they denied my review. 😑

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Michaels Stores FAQ

Quick answers to the questions people ask most.

What are Michaels store hours?

Most Michaels stores are typically open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM. Store hours may vary by location and during holidays, so it's best to check your local store's specific hours online or by calling ahead.

Does Michaels offer coupons or discounts?

Yes, Michaels regularly offers coupons and promotional discounts through their website, mobile app, and email newsletter. They frequently have sales on different categories of merchandise and offer seasonal promotions throughout the year.

What types of products does Michaels sell?

Michaels is a craft and hobby store that sells art supplies, home decor items, seasonal decorations, party supplies, jewelry making materials, and fabric. They also carry framing services, floral arrangements, and various DIY project supplies.

Does Michaels offer custom framing services?

Yes, most Michaels locations provide custom framing services with a variety of frame styles, matting options, and glass types. Customers can bring in artwork, photos, or memorabilia to be professionally framed by their framing specialists.

All 12 questions →

Can I return items to Michaels without a receipt?

Michaels accepts returns without a receipt, but the return will be processed at the lowest selling price within the past 180 days. Having your receipt or proof of purchase allows for returns at the original purchase price and makes the process smoother.

Does Michaels offer classes or workshops?

Many Michaels locations offer craft classes and workshops for various skill levels and age groups. These may include painting, jewelry making, seasonal crafts, and other creative projects, though availability varies by store location.

How can I find my nearest Michaels store?

You can find your nearest Michaels store by using the store locator on their website or mobile app. Simply enter your zip code or city to see nearby locations, hours, and contact information.

Month	Average	Reviews
Jan 25	1.0	10
Feb 25	1.0	4
Mar 25	2.7	3
Apr 25	1.5	11
May 25	2.0	4
Jun 25	2.5	8
Jul 25	1.0	8
Aug 25	2.0	2
Sep 25	2.7	6
Oct 25	1.4	9
Nov 25	2.2	6
Dec 25	1.0	1

Michaels Stores reviews & trust report

Michaels Stores has a mixed customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 214 positive reviews

Top complaintsof 265 negative reviews

How it compares

Reviews

Customer reviews (1,027)

Fragile pieces arrived broken with zero packaging protection

I went with my family to buy a pic…

If I could give them a 0 I would.

Michaels Stores FAQ

What are Michaels store hours?

Does Michaels offer coupons or discounts?

What types of products does Michaels sell?

Does Michaels offer custom framing services?

Can I return items to Michaels without a receipt?

Does Michaels offer classes or workshops?

How can I find my nearest Michaels store?

Alternatives to Michaels Stores

Etsy

Red Run

BARCA Stores

Dimension Stores

lululemon.uk

Avenue 85

The CrowdTrust Experience⭐

Don’t do it

I was shopping for some iron on patches…

So Disappointed in Michaels

You need to change the name

Horrible Customer Service

waiting Patiently for nothing..

Misleading Shipping Charges — Beware the Fine Print

ONLINE FABRIC ORDER

Everything arrives broken every. Single.time

Bad for Yarn

I would give it a -5 if I could

Products

Rude Customer Service

Misleading Shipping Charges — Beware the Fine Print

DMC cotton sorely needs restocking

Worst store

Terrible Customer Service

Does Michaels have an online store?

What is Michaels' price matching policy?

Does Michaels offer a rewards program?

Can I place special orders for items not in stock?

What payment methods does Michaels accept?

About Michaels Stores

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