Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
Michaels Stores receives mixed feedback from customers, with a significant portion expressing dissatisfaction. Many reviewers report long wait times in-store, with one customer mentioning a 45-minute wait at the framing counter.
Online orders frequently arrive damaged, with complaints about poor packaging leading to broken items upon delivery. Additionally, several customers highlight rude or unhelpful staff, contributing to a frustrating shopping experience. However, there are positive notes as well; some shoppers appreciate the well-stocked stores and friendly service from certain employees. One reviewer specifically praised the superb customer service at a particular location. Despite these positives, the overall sentiment leans negative due to the recurring issues with order fulfillment and customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,025 | 100% |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 10 |
| Feb 25 | 1.0 | 4 |
| Mar 25 | 2.7 | 3 |
| Apr 25 | 1.5 | 11 |
| May 25 | 2.0 | 4 |
| Jun 25 | 2.5 | 8 |
| Jul 25 | 1.0 | 8 |
| Aug 25 | 2.0 | 2 |
| Sep 25 | 2.7 | 6 |
| Oct 25 | 1.4 | 9 |
| Nov 25 | 2.2 | 6 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I really loved how a staff member named Allison who works at the Dartmouth Nova Scotia was very helpful and friendly”
“I contacted customer service by phone and was greeted with How old am I”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.9 out of 5 (poor) | 2.2 out of 5 (poor) | +4% | 1,027 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Michaels Stores is #3 of 5 on overall rating in this group. On website & app, Red Run scores higher (4.7 vs 1.9).
1,000 reviews of Michaels Stores. Filter by what matters to you.
The Westport store is a frequent stop for me whenever I’m in town. There’s always something I can get for arts&crafts projects with my grandkids. It’s a good place to pick up last minute birthday gifts and since brick/mortar stores are disappearing, one of the only places I can try out and actually see paint colors and textures, markers etc. Only complaint is not enough staff.
We went there to get some things needed for my friend to make her friend a birthday cake. She had already been almost everywhere else in Fort Walton Beach trying to get them and it seemed that no one did have them. However Michaels did they where a little pricey but had almost everything that we where in need of costumer service was very nice and friendly. Store was extremely clean and neat. Perfect in everyway except my friend thought that they where a little high but not much. As always God Bless you all. LoVe Always and Forevermore, Brother Bruce Dunkin
The one thing I would like to comment on is the yarn supply always lacks for product!! The shelves are often empty and not much stock is there to choose from It maybe that the store is having issues with the suppliers!! That is the only issue I have sometimes, as I live an hour out of town and it can be disappointing to not find what one needs
Quick answers to the questions people ask most.
Most Michaels stores are typically open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM. Store hours may vary by location and during holidays, so it's best to check your local store's specific hours online or by calling ahead.
Yes, Michaels regularly offers coupons and promotional discounts through their website, mobile app, and email newsletter. They frequently have sales on different categories of merchandise and offer seasonal promotions throughout the year.
Michaels is a craft and hobby store that sells art supplies, home decor items, seasonal decorations, party supplies, jewelry making materials, and fabric. They also carry framing services, floral arrangements, and various DIY project supplies.
Yes, most Michaels locations provide custom framing services with a variety of frame styles, matting options, and glass types. Customers can bring in artwork, photos, or memorabilia to be professionally framed by their framing specialists.
Michaels accepts returns without a receipt, but the return will be processed at the lowest selling price within the past 180 days. Having your receipt or proof of purchase allows for returns at the original purchase price and makes the process smoother.
Many Michaels locations offer craft classes and workshops for various skill levels and age groups. These may include painting, jewelry making, seasonal crafts, and other creative projects, though availability varies by store location.
You can find your nearest Michaels store by using the store locator on their website or mobile app. Simply enter your zip code or city to see nearby locations, hours, and contact information.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 3.0 | 2 | 0% | — | ● Not enough data |
Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 53% are 1–2★.
Holding a return value for items to be returned in as is condition is very disappointing. For some it wouldn’t encourage buying new products!!
Pleasant atmosphere, but could not find the fabric area or anyone to ask
I would have given 5 stars due to the very professional and friendly customer service by "MAC" at Store #5178. Please honor her with an incentive to never stop being a terrific employee. However, I was not happy with the lack of availability on the floor and a few other things.
My local Michael's is a brand new location and it is a crafters dream!! I go in for 1 thing and always always end up in there for an hour and a basket full of stuff! I would go multiple times a week if i could afford it.
I went to search for a DIY present for my niece's wedding. I was amazed by the amount of deals and propositions they have for such occasions. Much more than just regular souvenirs. You could chose smth for baking, for decorating and of course for creating memorable and personal presents. Some of the designs are so good that I started doubting if I want to remake them. The only struggle is the site. It's too flashy, detailed, overloaded and difficult to navigate. Some of the headers didn't even work unless I open them on my phone.
Alexa was very helpful. I was having some problems on the self checkout. She explained and showed me how it works. I prefer a person cashier instead of over a self checkout. It’s more professional. If one has any questions or comments can ask a person cashier. The person cashier can be contacted not a machine.
Despite not having exactly what I needed, my cashier, Tyiona (sorry if I couldn’t read her name right on the paper), was amazing. I recently lost my young child and became overwhelmed when I was short in cash that I broke down. I have been waiting for a new debit card and she applied a coupon to help me afford what I needed to create a keepsake of his flowers. Her immediate assistance and compassion was appreciated immensely and I’m a grateful she was at the register that day. Thank you.
Enjoy shopping at Michaels always pleasant and clean with everything in order.
I was shopping at the Mesa, AZ location on McKellips Rd. Store # 2778 on 11/15/22. Cynthia at the checkout went above and beyond to help me. I wanted to buy an oil paint and it was the last one but it was open and leaking all over. Cynthia said bring it up to the counter and she will take care of it for me. She gave me a discount on the oil paint, and found a paper towel to wipe off my oil stained hand and some wipes. Super kind and thoughtful and a resolution was made for my issue. Thank you, Cynthia for making my day a little better 😊
I enjoy shopping at Micheals but I have one suggestion the jewelry beads have been the same ones in years. Maybe bringing some new and different beads would be nice. I would buy more if you had new products. Just my opinion
I had trouble getting correct information about art paints & craft paints. The first 2 team members didn’t know enough and summoned a more knowledgeable team member, Diamond. Diamond offered options and helped me find exactly what I needed. The checkout staff had problems, and once again Diamond came over and solved the issues. She was courteous, helpful and very knowledgeable.
I didn't get my paint. I got an easel i had no idea I had to completely assemble. I got my brushes and canvases fine. That was all I ordered. It did come here very quickly. I am satisfied with what I did receive except I thought the easel would be at least partially assembled. I want to thank michaels for sending my paint today. Nice to fix the problem asap.
Visited your Owen Sound Ontario location today September 21/22 Transaction was great cashier Janet was helpful and very pleasant. Made transaction pleasant and she thank me and wished me a good day. Credit to Michael’s who still provide checkouts instead of other stores who are going to self checkout, great customer service not provided at these locations. Don’t get paid to do what one of their employees do. Keep people in a job rather than make customer do the job and not get anything for doing it.
I use Michael’s for their matting & framing, which they do an excellent job in the Fort Lauderdale/ Pompano store. However, I have purchased all my seasonal flowers for over 15 years from Michael’s and the quality and quantity of the higher end flowers has very noticeably declined and the prices have really increased. I am sure I am not the only one that has remarked how DIRTY the ladies room is every time I go in it!!!
Yes, Michaels operates an online store where customers can browse and purchase products for home delivery or store pickup. The website features the same products available in stores plus exclusive online-only items.
Michaels offers price matching on identical items from qualifying competitors' current ads or websites. The item must be in stock and available for purchase at the competitor, and some restrictions may apply.
Yes, Michaels offers a free rewards program that provides members with exclusive coupons, early access to sales, and points toward future purchases. Members also receive special birthday offers and other promotional benefits.
Many Michaels locations can place special orders for items that are temporarily out of stock or not regularly carried in-store. Contact your local store directly to inquire about special ordering options and timelines.
Michaels accepts major credit cards, debit cards, cash, and gift cards for in-store purchases. Online purchases can be made with credit cards, PayPal, and other digital payment methods depending on availability.
Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
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