Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
Michaels Stores receives mixed feedback from customers, with a significant portion expressing dissatisfaction. Many reviewers report long wait times in-store, with one customer mentioning a 45-minute wait at the framing counter.
Online orders frequently arrive damaged, with complaints about poor packaging leading to broken items upon delivery. Additionally, several customers highlight rude or unhelpful staff, contributing to a frustrating shopping experience. However, there are positive notes as well; some shoppers appreciate the well-stocked stores and friendly service from certain employees. One reviewer specifically praised the superb customer service at a particular location. Despite these positives, the overall sentiment leans negative due to the recurring issues with order fulfillment and customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,025 | 100% |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 10 |
| Feb 25 | 1.0 | 4 |
| Mar 25 | 2.7 | 3 |
| Apr 25 | 1.5 | 11 |
| May 25 | 2.0 | 4 |
| Jun 25 | 2.5 | 8 |
| Jul 25 | 1.0 | 8 |
| Aug 25 | 2.0 | 2 |
| Sep 25 | 2.7 | 6 |
| Oct 25 | 1.4 | 9 |
| Nov 25 | 2.2 | 6 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I really loved how a staff member named Allison who works at the Dartmouth Nova Scotia was very helpful and friendly”
“I contacted customer service by phone and was greeted with How old am I”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.9 out of 5 (poor) | 2.2 out of 5 (poor) | +4% | 1,027 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Michaels Stores is #3 of 5 on overall rating in this group. On website & app, Red Run scores higher (4.7 vs 1.9).
1,000 reviews of Michaels Stores. Filter by what matters to you.
I adore the products here. I purchased several Halloween decor objects online and had them shipped. They were packaged just.. loose in a box with minimal packing material so of course they were all smashed to bits. What the heck???
I placed an order online for delivery and somehow half the order was changed to pick up at a store no where near me. Do better.
I recently purchased some holiday items from the Michaels online store & when the arrived today I noticed several things that pertain to the shipping of the items, not the products themselves. First of all, the box was about 4x too big for what I bought, it was "sealed" with one piece of tape across the top of the box that was coming off & the label was ready to fall off, as well, hanging on by one corner. Whomever packaged it, basically threw everything in the box with one piece of packing paper placed on top, nothing was protected. It is a miracle everything arrived without getting broken. The box also had a slit across one side and was smashed in on several sides due to several reasons. Two of those reasons are Michael's responsibility: 1.) The employee used a box that was at least 4x too large & 2.) The quality of the box was shoddy. It was 32 lb test. I have an eBay shop & I only use quality 200 lb test boxes that are the right fit for the products I sell, I bubble wrap every item & make sure everything is packed securely, inside and out. I treat my buyers the way I wish to be treated & package their items as if they were my own, with care. After this experience, I will never purchase anything from Michael's online store again. That isn't the kind of service I wish to receive when I am spending my hard earned money in any store, whether it is online or a brick & mortar shop. Do Better!!!!!
Quick answers to the questions people ask most.
Most Michaels stores are typically open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM. Store hours may vary by location and during holidays, so it's best to check your local store's specific hours online or by calling ahead.
Yes, Michaels regularly offers coupons and promotional discounts through their website, mobile app, and email newsletter. They frequently have sales on different categories of merchandise and offer seasonal promotions throughout the year.
Michaels is a craft and hobby store that sells art supplies, home decor items, seasonal decorations, party supplies, jewelry making materials, and fabric. They also carry framing services, floral arrangements, and various DIY project supplies.
Yes, most Michaels locations provide custom framing services with a variety of frame styles, matting options, and glass types. Customers can bring in artwork, photos, or memorabilia to be professionally framed by their framing specialists.
Michaels accepts returns without a receipt, but the return will be processed at the lowest selling price within the past 180 days. Having your receipt or proof of purchase allows for returns at the original purchase price and makes the process smoother.
Many Michaels locations offer craft classes and workshops for various skill levels and age groups. These may include painting, jewelry making, seasonal crafts, and other creative projects, though availability varies by store location.
You can find your nearest Michaels store by using the store locator on their website or mobile app. Simply enter your zip code or city to see nearby locations, hours, and contact information.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 3.0 | 2 | 0% | — | ● Not enough data |
Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 53% are 1–2★.
I was encouraged at checkout to open a Michaels credit card to "save money" on my purchase. I agreed — but I never received the physical card or any account information. Despite not having a card or full account details, I was charged late fees almost immediately. I made a minimum payment just to keep the account from getting worse while waiting for my card to arrive. When I finally received the card, I discovered that Comenity Bank had already charged me three separate interest fees, even though the delays appeared to be caused by their own system. I contacted customer service to explain the situation, but they refused to reverse the charges. In my opinion, a good bank would have offered a courtesy reversal, recognizing that the delay in setting up the account was outside of my control. Instead, I was left to pay for their mistakes. What was sold as a "great savings opportunity" turned into an expensive, frustrating experience. Be very cautious before signing up for a Michaels credit card or any card serviced by Comenity Bank.
I haven't been to the Michael's in my area (Montgomery, Alabama) since Dec. 2023. At that visit I left my items at the register and walked out because the person at the register was too busy with a personal phone call to ring up my purchases. I went back with my son to look for something he needed (April 25th 2025), and I looked for fusible quilt batting, they didn't have it. He found something that he thought would do for his project and we had to have it cut. They have fabric, but NO cutting area. We had to go to the picture frame area to have it cut. Nothing went really wrong with that part of our visit, but here is the part that made me speechless. The employee told me that H L would be going out of business because Micheal's had more of a selection than the other store??????!!!!! First of all, the Michael's store is half the size of H L, and they do not carry a lot of the things that H L carries. I just replied "Oh really?" to her statement. I don't frequent the craft stores here that much as I get my craft supplies from Dollar Tree when they have what I'm looking for or order them from internet providers. I don't think I will be in a big hurry to go back to Michael's.
Rudest manager I’ve ever met, I wanted to make a purchase and use a coupon, The cashier explained the coupon was only good if I purchased it online, So I asked if I could purchase it online, but take it with me as I had it in my hand already, She explained I had to wait two hours, I said that’s pretty inconvenient since I have it in my hand right now could I ask the manager if they would let me take it after paying it online? She agreed and called the manager manager, Steve told me that he thought it was a great idea to purchase it online and have to come back after two hours, When I asked him, how is that even possibly Good for any reasonable person to have to come back after two hours, He got very loud and boisterous following me and would not let me get a word in, Extremely rude, People were staring at us. He caused a scene and would not let me get a word in, I’ve been in Retail since I was 16 and I know to remain extremely calm. He did not. It was getting to the point that he was bullying and I got teary-eyed, I left my purchase and sadly walked out with nothing, I was so upset that I looked to speak with Michael’s head office chat box, After explaining the situation, the chat box ended abruptly and they wanted a survey from me, I hope to hear from them, They have my email but I highly doubt it, It’s too bad customer service has gotten this bad, In the 80s and 90s Retail had a higher customer service unfortunately today that does not exist. It seems. This was at the bank, Ottawa location By the way,
Just left Michael’s in Pitt Meadows. It was not a pleasant experience. Acrylic paint was marked down with signs all over saying a dollar however it did not specify it was only certain colours on sale. When questioned the cashier was on the rude side. I think Michaels would benefit by teaching their employees polite customer service.
The only manned checked required cash. I had a giant cart full of things. Am I going to get a W2,lol? Because I didn’t go the Michael’s expecting to work as a cashier. Next time will buy supplies at Target or similar. BAD experience :-(
I love Michaels for all the fun crafty items. As a first time crafter I love it. but the website lately has been a mess. I made purchases on the site first no receipt till the day it ships. Second when putting any credit card any one it gives error message about the site. How can I trust michaels.com anymore. fix the sight to the way it was where you bought items paid and got an invoice in the email.
I recently shopped at the Michaels Store in Livonia, MI. I asked about a senior discount and they could not tell me what the age was and would not give me the discount. This was after asking three people, one of which was the manager. Later I googled it which yes, I probably should have done in the store. But it is 55 and up for a 10% discount. There are certain items that are not eligible for any discount. But I was very disappointed in the manner they handled this situation. I do not live close to this location otherwise I would go back to talk to the manager.
I ordered 5 picture frames to be delivered to my home and paid for next-day shipping. The frames were left on my doorstep with no box or protection at all with the shipping label messily slapped on the top frame of the stack. Only 2 out of the 5 frames were the size I ordered. I had to go into a Micheal store to get the mistake fixed. TBH the people at the store were very nice and helpful and got the mistake fixed in a timely manner which is the only reason I am not giving one star however I wouldn't have paid for shipping if I knew I would still have to go into the store anyway to get the frames I wanted and paid for.
I used to love Micheal’s and spent a lot of money there. It is now self checkout. No staff and no coupons if you are shopping in the store, Coupons are only valid if you shop online. If that doesn’t say you’re not welcome To shop here, do it yourself online. I believe that’s a goodbye for me.
Their prices are outrageous compared to Joanne an Hobby Lobby, no coupons for in store anymore(dumbest move ever) competitors will get my business and many others I’ve talked to business, they won’t be in business 2 years from now if they don’t change their greedy ways
I know I have been trying to return a single HD 6700C sewing machine since Saturday May 25 2024 and the store manager told me she would have to get permission/investigate from her supervisor to return my so called high priced item of $300.00. I originally told her I didn't have the original receipt just a printed picture of the receipt. She told me that they needed the original receipt. By the time I left the store and got to my truck my wife found the original receipt and so I tried one more time but she would not do it. My other problem is that she told me to use the protection plan via email to get my money back, but I still this day I have not received the protection plan via email. I decided to call corporate and try getting my refund that way I told the associates my story and they have not emailed or even called me back since saturday may 25 2024. I am now sitting on my hands with no refund and a sewing machined that doesn't work
Their rewards program doesn't ever seem to give me any perks. Coupons are mostly only for online and I don't shop that way. I stopped putting my phone number when I check out because it saved me nothing. I'd much rather go to hobby lobby or Joanns.
I ordered frames from Michaels last November. I use one a semester. When I opened them today three looked like this. Michaels customer care said tough crap and won’t do anything about it.
Not great customer service. I put in a large michaels order online. They didn't send any of the items, instead I got a baby scrap book that I didn't buy. I contact support and they said they won't resend my items until I drive to michaels or ups to return the book. They havent sent a return label either (like they said they would) but luckily one was in the box. When walmsrt forgot an ite. They gave me $10 for the inconvenience.... what does michaels do? Hold your order hostage and basically say f.u. figure it out. This is their mistake!! Wow All I really expect is, send my order to me asap and give 30 days to send the wrong item back (at my leisure since it's not my mistake). If I don't send back in that time, then charge me for it. Don't hold orders hostage.
too pricey. coupons have too many restrictions. reduce prices!
The Michael's in Falls Church refused to return a helium tank I purchased, because the box was opened. I had to open the box to find out that the helium tank did not work! The store manager even said that the tank felt light. They sold a defective product, but would not refund the money I paid. Michael's lost a lifelong customer and is getting bad reviews over $36. That does not seem logical.
Ordered 2 pads 14x17 DRAWING paper on April 26th. They sent me 18x24 SKETCH paper. Sent it back, waited for weeks for the drawing paper. Never came. Asked for refund, was told it would take 1-3 days. 6 days later, no refund, drawing paper arrived. 1 month after I ordered. I needed it weeks ago, and I asked for a refund because I bought some elsewhere and didnt want theirs. Apparently they completely ignored my request for a refund.
Yes, Michaels operates an online store where customers can browse and purchase products for home delivery or store pickup. The website features the same products available in stores plus exclusive online-only items.
Michaels offers price matching on identical items from qualifying competitors' current ads or websites. The item must be in stock and available for purchase at the competitor, and some restrictions may apply.
Yes, Michaels offers a free rewards program that provides members with exclusive coupons, early access to sales, and points toward future purchases. Members also receive special birthday offers and other promotional benefits.
Many Michaels locations can place special orders for items that are temporarily out of stock or not regularly carried in-store. Contact your local store directly to inquire about special ordering options and timelines.
Michaels accepts major credit cards, debit cards, cash, and gift cards for in-store purchases. Online purchases can be made with credit cards, PayPal, and other digital payment methods depending on availability.
Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
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