Customer Service Needs To Improve
I had an absolute nightmare experience with Michael’s that I explained in detail in my original review. To emphasize how bad it was, they sent my order to the wrong address, and when I noticed this when tracking the order and made them aware of it they repeatedly had the carrier return the order only to repeatedly mail it to the wrong address even though my correct address was in my account - and that was made worse by many communication problems and broken promises as I tried to get it resolved. I came back today and erased what was in my original review to say that I received an email asking me to review my recent purchase. I shared in that review my nightmare experience. Shortly afterwards, I received contact from a customer service representative named Tiffany who was an absolute gem. Unlike the many other customer service reps I’d talked to who didn’t help or keep one promise they made, Tiffany stuck with me and went above and beyond to get the issues resolved by keeping her promises on everything she promised to do and staying in communication with me every step of the way. If I were just going to review Tiffany, it would be 5 stars. Weighing Tiffany’s help with the previous lack of help, I’m changing this review from a one star to a three star. Tiffany should get a raise and a promotion she did such a good job.
