Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.9	1,025	100%

2.9 / 5 overall

1,027 reviews across 2 scored sources

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Dec 2025.

Last 3 months: 1.7▼ 0.1
12-month avg: 1.7
All-time: 2.9
Category avg: 3.6

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Website & app	Quality	Trend	Reviews
Michaels StoresThis company	2.9 out of 5 (fair)	100 out of 100	2.9 out of 5 (fair)	1.9 out of 5 (poor)	2.2 out of 5 (poor)	+4%	1,027
Etsy	1.3 out of 5 (poor)	100 out of 100	1.2 out of 5 (poor)	1.3 out of 5 (poor)	1.2 out of 5 (poor)	—	1,000
Red Run	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	4.7 out of 5 (good)	4.9 out of 5 (good)	+2%	397
BARCA Stores	2.6 out of 5 (poor)	100 out of 100	2.2 out of 5 (poor)	2.7 out of 5 (poor)	3.0 out of 5 (fair)	+12%	368
Dimension Stores	4.8 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	—	—	−16%	298

Bottom line: Michaels Stores is #3 of 5 on overall rating in this group. On website & app, Red Run scores higher (4.7 vs 1.9).

Reviews

1,000 reviews of Michaels Stores. Filter by what matters to you.

2.9ⓘ

Customer reviews (1,027)

4 reviews in the last 12 months

Write a review

Pete

1 review

Sep 21, 2025

Featured

I can’t speak for anyone else’s…

I can’t speak for anyone else’s experience but I’ve had exceptional experiences at Michael’s for 20 years at least. My local store in Chicago is spotless and stocked with both great craft items and more but also stocked with exceptional associates who make it a pleasure to shop. The reason I decided to write this review is also because I had 1 unfortunate interaction with a manager today 1x in 20 years and I emailed Michael’s customer service (and it’s Sunday) to lodge a complaint and got a reply in 4 minutes with a sincere apology. If there were 10 stars available that still would not be enough to rate the experience I’ve had overall at Michael’s.

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Jacob Melton

1 review

Oct 28, 2025

Featured

I love this store

I love this store. Paint is always on sale and I never have to wander around looking for something, since I know exactly where it is. Well stocked and usually friendly staff.

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Regina, LMT since

1 review

Nov 4, 2025

Superb customer service

I shopped today at Michaels in Timonium Store #4801 around 7.38pm on 11/3/2025 and was very impressed by two team members. The sales person a woman for which I did not get the name helped me find the paperbags and Helium container by taking me instead of just showing vaguely in the direction. Great csutomer service I thought. At the check out counter was the most friendly young gentleman who guided me to a getting my coupon and was so easy to chat with. He reminded me as well to get the cart back to the shop which I thought was wonderful. Holding me accountable and being kind is a must. I told him I absolutely would and he shouted a big thank you when I pushed the cart through the entrance back. Such a great experience with two employees! Keep up the great work and I will return soon.

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Michaels Stores FAQ

Quick answers to the questions people ask most.

What are Michaels store hours?

Most Michaels stores are typically open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM. Store hours may vary by location and during holidays, so it's best to check your local store's specific hours online or by calling ahead.

Does Michaels offer coupons or discounts?

Yes, Michaels regularly offers coupons and promotional discounts through their website, mobile app, and email newsletter. They frequently have sales on different categories of merchandise and offer seasonal promotions throughout the year.

What types of products does Michaels sell?

Michaels is a craft and hobby store that sells art supplies, home decor items, seasonal decorations, party supplies, jewelry making materials, and fabric. They also carry framing services, floral arrangements, and various DIY project supplies.

Does Michaels offer custom framing services?

Yes, most Michaels locations provide custom framing services with a variety of frame styles, matting options, and glass types. Customers can bring in artwork, photos, or memorabilia to be professionally framed by their framing specialists.

All 12 questions →

Can I return items to Michaels without a receipt?

Michaels accepts returns without a receipt, but the return will be processed at the lowest selling price within the past 180 days. Having your receipt or proof of purchase allows for returns at the original purchase price and makes the process smoother.

Does Michaels offer classes or workshops?

Many Michaels locations offer craft classes and workshops for various skill levels and age groups. These may include painting, jewelry making, seasonal crafts, and other creative projects, though availability varies by store location.

How can I find my nearest Michaels store?

You can find your nearest Michaels store by using the store locator on their website or mobile app. Simply enter your zip code or city to see nearby locations, hours, and contact information.

Month	Average	Reviews
Jan 25	1.0	10
Feb 25	1.0	4
Mar 25	2.7	3
Apr 25	1.5	11
May 25	2.0	4
Jun 25	2.5	8
Jul 25	1.0	8
Aug 25	2.0	2
Sep 25	2.7	6
Oct 25	1.4	9
Nov 25	2.2	6
Dec 25	1.0	1

Michaels Stores reviews & trust report

Michaels Stores has a mixed customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 214 positive reviews

Top complaintsof 265 negative reviews

How it compares

Reviews

Customer reviews (1,027)

I can’t speak for anyone else’s…

I love this store

Superb customer service

Michaels Stores FAQ

What are Michaels store hours?

Does Michaels offer coupons or discounts?

What types of products does Michaels sell?

Does Michaels offer custom framing services?

Can I return items to Michaels without a receipt?

Does Michaels offer classes or workshops?

How can I find my nearest Michaels store?

Alternatives to Michaels Stores

Etsy

Red Run

BARCA Stores

Dimension Stores

lululemon.uk

Avenue 85

The CrowdTrust Experience⭐

Really liked how Allison was so helpfull

A+ Customer Service

A+ Customer Service

Everything I need at great prices!

Today I had time to walk around the…

Visited Michaels Merritt Island

Easy to use self checkout registers the lines rarely backup like before.

A+ Sabrina

I was at your store in Tamarack

Christopher is an amfazing young man…

RUBY AT THE MICHAELS STORE IN ST…

Pleasant experience!

Customer Service (phone)

Amazing service

The Story of the Wonderful Bathroom

Good customer service

Charlie at the Waynesville NC store in…

Does Michaels have an online store?

What is Michaels' price matching policy?

Does Michaels offer a rewards program?

Can I place special orders for items not in stock?

What payment methods does Michaels accept?

About Michaels Stores

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