Keeping the prices reasonable
Keeping the prices reasonable

Mint Mobile is a telecommunications company that offers affordable prepaid mobile phone services. The company provides a variety of plans that cater to different customer needs, focusing on cost-effective solutions for consumers seeking flexible data options without long-term commitments. Mint Mobile operates primarily online, allowing customers to purchase SIM cards and manage their accounts through the company's user-friendly website. Targeting budget-conscious individuals and families, Mint Mobile aims to disrupt traditional mobile service models by providing high-quality service at competitive prices. Their offerings include a range of talk, text, and data plans that allow users to choose the amount of data they require, making it an attractive option for those who prioritize value and flexibility in their mobile service provider.
Mint Mobile receives a mixed reception from consumers, with 54% of reviews highlighting positive experiences while 38% express dissatisfaction. Many customers appreciate the affordability and quality of service, noting that Mint offers excellent phone deals and reliable service at a reasonable price.
Positive feedback often emphasizes good customer service and clear communication from support staff. However, significant complaints arise regarding poor customer service experiences, including long wait times for issue resolution and difficulties in understanding support representatives. Additionally, several reviewers report issues with network coverage and slow internet speeds, which detracts from their overall satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 1,060 | 100% | ● Low | |
Shown, not scored | Grade B- | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.3 | 87 |
| Jan 25 | 3.3 | 169 |
| Feb 25 | 3.4 | 124 |
| Mar 25 | 3.2 | 133 |
| Apr 25 | 3.2 | 128 |
| May 25 | 3.5 | 151 |
| Jun 25 | 3.4 | 129 |
| Jul 25 | 3.2 | 79 |
| Aug 25 | 3.2 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mint is a quality service provider at a reasonable price”
“When they sell you, everything sounds great”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.3 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.6 out of 5 (good) | 2.6 out of 5 (poor) | −1% | 1,060 | |
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 |
Bottom line: Mint Mobile is #5 of 5 on overall rating in this group. On website & app, US Mobile scores higher (4.4 vs 2.6).
1,060 reviews of Mint Mobile. Filter by what matters to you.
I had three lines with Mint Mobile (myself and my two kids). To put us on one plan, Mint forces you into a “Mint Family” setup that also forces auto-renewal. There is no option to turn it off unless you leave the family plan. When I tried to cancel due to moving abroad, the only option Mint gave me was to cancel the "Mint Family," which removed my access to my kids’ accounts and even sent them texts saying they were responsible for their own plans—they are minors! I had to spend 1.5 hours on support chat just to figure out how to turn off auto-renewal (which I mostly had to figure out on my own because the information they gave was contradictory and didn't line up). I was forced to end the family plan, help my daughter cancel auto-renew through a text Mint sent HER, and dig deep into hidden settings to disable auto-renew on my own line. By contrast, enabling auto-renew is easy and front-and-center on the dashboard, but disabling it is deliberately buried. I also wanted to keep one child’s line active for just one more month (since he was joining us abroad later), but Mint offered no option for a one-month service — only longer auto-renewals. This is manipulative and unfair to customers. It should not take multiple steps, lost parental controls, and support intervention just to turn off auto-renew. The only reason this is 2 stars is because the service itself worked fine. Not as cheap as they let on in the ads, but it was good enough service. But ending it is time-consuming and so frustrating. All that said, the hassle of turning off auto-renew is reason enough for me to never use Mint again.
Quick answers to the questions people ask most.
Mint Mobile is a prepaid wireless carrier that operates on T-Mobile's nationwide network. They offer unlimited talk, text, and data plans with various data allowances to meet different customer needs.
Mint Mobile requires customers to pay for their service in advance, typically in 3, 6, or 12-month periods. This prepaid model allows them to offer competitive pricing compared to traditional monthly postpaid carriers.
Mint Mobile operates as a Mobile Virtual Network Operator (MVNO) using T-Mobile's 4G LTE and 5G network infrastructure. Coverage areas are the same as T-Mobile's network coverage map.
Yes, you can bring your own compatible device to Mint Mobile as long as it's unlocked and supports T-Mobile's network bands. You can check device compatibility on their website before switching.
Mint Mobile offers customer support through their website chat, email support, and social media channels. They also provide self-service options through their mobile app and online account portal.
Mint Mobile's customer service hours vary by contact method. Their website and app provide 24/7 self-service options, while live chat and email support have specific operating hours that can be found on their contact page.
You can activate Mint Mobile service online through their website or mobile app after purchasing a plan and receiving your SIM card. The activation process includes porting your existing number if desired and setting up your account.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 38% are 1–2★.
Good luck getting your service activated and number ported to Mint Mobile. I purchased 2 unlimited plans in May 2025 and was only able to activate one. For the second one, I made 20+ attempts via their website, mobile app and call center. On two separate occasions technical support tickets were opened with a promise I would be contacted and the issue resolved. I received no follow-up and my issue was never resolved. In my final attempt, after the call center rep could (once again) not resolve the issue, I indicated I would place an additional order if Mint Mobile agreed to cancel the line and issue a refund. I placed an order that day and activated service. But the refund never happened. When I called back for a status update, I was told there were no notes on my account regarding a refund and that the time limit has passed. In effect, I have paid for 3 lines and could only activate 2 of them due to technical issues on the part of Mint Mobile. They told me on two separate occasions they would refund one of the lines but never honored that promise. My advice – stay away from Mint Mobile. What I experienced was deceptive business practices. Mint Mobile told me whatever they thought I wanted to hear but did not deliver on their promises. My promise to Mint Mobile – when my one year of service is up, I will be taking my business elsewhere.
Great customer service and coverage! Did I mention the price? ;-)
Awful Customer Service Tried to buy one of their phone + 2-year plan deals. Website wouldn't take any of 6 different payment methods between my partner and I. When I finally managed to complete the order, it was cancelled two days later by them. Spent 2h with customer service trying to figure it out only to be told that there's nothing they can do as the system won't accept payment. It's absolutely mental. It's like they want to see customers grovel for their product. Their prices are definitely not worth this type of service. So many carriers to choose from nowadays. Edit: Don't fall for their response rate here. They just copy-paste the same answer to everyone without actually dealing with issues. My review mentioned I spent 2h with their customer service, and their reply suggests I talk to customer service again. Clearly they didn't even read it.
Great value and good network. Very happy
I am in my sixties, so have had cell service pretty much since the beginning. I am writing this review of MintMobile because I switched over years ago, maybe more than 5 years. I want to express my satisfaction because it is everything that Ryan Reynolds said it would be. I switched mainly for cost, and at first wondered what service sacrafices I would encounter to make up for a substantial savings. I waited and waited but never had a problem, not even once. I live in Los Angeles, and even when in Hawaii have never had a problem with service. I text and use apps more than voice calling, but really what does it matter? If I ever see the movie star I will simply tell him thanks for letting me know.
Your people are not professional...I paid a week early for my renewal...and not only was my service halted ..I was placed on hold for close to one hour!
Problems connected with other end. When answer either dropped or can’t hear me and then they hang up on me.
When I signed up three months ago they told me the $15 a month would continue if I wanted it to that is a total complete lie now it's going up to $30 a month. I thought even the real issue my data has never worked when I'm not near Wi-Fi I spent hours on the phone with tech support nothing has been resolved. Also my phone reception which was perfect before I got to meet mobile is now sketchy at best many dropped calls!! Update.. I have changed plans and it was extremely difficult to cancel my mint mobile! This is by far the worst calling plan available and I would never ever suggest anyone sign up for it
In the time I’ve had mint mobile, I’ve never had an issue. Before this, I was paying $70/mo for an unlimited plan with T-Mobile even though I didn’t use that much data. So I gave Mint a with the 3 month introductory price ($15/mo for 3 months, $45) since they use T-Mobile towers and got a year of service prepaid after that. It was the easiest year of cell service I’ve ever had! Now I’m starting my 2nd full year with a 20gb plan ($279.21/yr with taxes and fees included) and it breaks down to $23.27/mo. I’m also starting to convert my friends and family too since they all couldn’t believe how much I was paying for a year of service.
I love the autopay feature and the cost every three months. I wish there was an option to "pay as you go" like maybe a "bucket" where you can slowly "prepay" for the month. Maybe there will come a day I can get the annual discount and pay for an entire year of service. I also am not fond of the cost of data add-ons but I understand this is a business and they have to make money somehow from the discounts on cell service they give.
Yes, you can port your existing phone number from another carrier to Mint Mobile during the activation process. You'll need information from your current carrier such as your account number and PIN to complete the port.
Once you exceed your plan's high-speed data allowance, your data speeds will be reduced for the remainder of your billing period. You can purchase additional high-speed data if needed through your account.
Mint Mobile offers various international calling options and limited international roaming services. Specific countries, rates, and roaming policies can be found in their terms of service and international calling plans.
You can manage your Mint Mobile account through their mobile app or website portal. These platforms allow you to view usage, make payments, change plans, and access customer support resources.
Mint Mobile offers a trial period for new customers to test their service. Their specific return, refund, and cancellation policies, including any applicable terms and timeframes, are detailed in their terms of service agreement.
Mint Mobile is a telecommunications company that offers affordable prepaid mobile phone services. The company provides a variety of plans that cater to different customer needs, focusing on cost-effective solutions for consumers seeking flexible data options without long-term commitments. Mint Mobile operates primarily online, allowing customers to purchase SIM cards and manage their accounts through the company's user-friendly website. Targeting budget-conscious individuals and families, Mint Mobile aims to disrupt traditional mobile service models by providing high-quality service at competitive prices. Their offerings include a range of talk, text, and data plans that allow users to choose the amount of data they require, making it an attractive option for those who prioritize value and flexibility in their mobile service provider.
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