I was double billed for no reason
I was double billed for no reason, only that my bank notified you that my card number was changing. It was difficult finding someone in customer service and I was hung up on 4 times.

Mint Mobile is a telecommunications company that offers affordable prepaid mobile phone services. The company provides a variety of plans that cater to different customer needs, focusing on cost-effective solutions for consumers seeking flexible data options without long-term commitments. Mint Mobile operates primarily online, allowing customers to purchase SIM cards and manage their accounts through the company's user-friendly website. Targeting budget-conscious individuals and families, Mint Mobile aims to disrupt traditional mobile service models by providing high-quality service at competitive prices. Their offerings include a range of talk, text, and data plans that allow users to choose the amount of data they require, making it an attractive option for those who prioritize value and flexibility in their mobile service provider.
Mint Mobile receives a mixed reception from consumers, with 54% of reviews highlighting positive experiences while 38% express dissatisfaction. Many customers appreciate the affordability and quality of service, noting that Mint offers excellent phone deals and reliable service at a reasonable price.
Positive feedback often emphasizes good customer service and clear communication from support staff. However, significant complaints arise regarding poor customer service experiences, including long wait times for issue resolution and difficulties in understanding support representatives. Additionally, several reviewers report issues with network coverage and slow internet speeds, which detracts from their overall satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 1,060 | 100% | ● Low | |
Shown, not scored | Grade B- | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.3 | 87 |
| Jan 25 | 3.3 | 169 |
| Feb 25 | 3.4 | 124 |
| Mar 25 | 3.2 | 133 |
| Apr 25 | 3.2 | 128 |
| May 25 | 3.5 | 151 |
| Jun 25 | 3.4 | 129 |
| Jul 25 | 3.2 | 79 |
| Aug 25 | 3.2 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mint is a quality service provider at a reasonable price”
“When they sell you, everything sounds great”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.3 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.6 out of 5 (good) | 2.6 out of 5 (poor) | −1% | 1,060 | |
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 |
Bottom line: Mint Mobile is #5 of 5 on overall rating in this group. On website & app, US Mobile scores higher (4.4 vs 2.6).
1,060 reviews of Mint Mobile. Filter by what matters to you.
I was double billed for no reason, only that my bank notified you that my card number was changing. It was difficult finding someone in customer service and I was hung up on 4 times.
Cell service is not very good. Calls do not come through and Internet is very slow loading.
Quick answers to the questions people ask most.
Mint Mobile is a prepaid wireless carrier that operates on T-Mobile's nationwide network. They offer unlimited talk, text, and data plans with various data allowances to meet different customer needs.
Mint Mobile requires customers to pay for their service in advance, typically in 3, 6, or 12-month periods. This prepaid model allows them to offer competitive pricing compared to traditional monthly postpaid carriers.
Mint Mobile operates as a Mobile Virtual Network Operator (MVNO) using T-Mobile's 4G LTE and 5G network infrastructure. Coverage areas are the same as T-Mobile's network coverage map.
Yes, you can bring your own compatible device to Mint Mobile as long as it's unlocked and supports T-Mobile's network bands. You can check device compatibility on their website before switching.
Mint Mobile offers customer support through their website chat, email support, and social media channels. They also provide self-service options through their mobile app and online account portal.
Mint Mobile's customer service hours vary by contact method. Their website and app provide 24/7 self-service options, while live chat and email support have specific operating hours that can be found on their contact page.
You can activate Mint Mobile service online through their website or mobile app after purchasing a plan and receiving your SIM card. The activation process includes porting your existing number if desired and setting up your account.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 38% are 1–2★.
The only complaint I have had this first year is sometimes it is hard to reach customer service. I do not want to email or text. I want a human. I am paying less for a year than I was paying Verizon a month! Can’t beat this for comparable services
I can't call,
10/10! I’ve been with Mint for 1.5 years in the Austin, Tx area.
Lived in an area that had horrible service for all carriers. Found out that Tmobile worked ok so I switched to Mint which uses Tmobile towers and have never looked back. I work from home so I do not need unlimited data and the affordable prices are a life saver.
Great Very happy with this service
Best service
I referred a friend to Mint Mobile using the official referral link provided via email. She clicked the link and purchased a plan, but I never received credit for the referral. When I contacted customer service, they claimed the link “wasn’t clicked properly.” My friend confirmed she used the link I sent her, and she even followed up with Mint herself to explain what happened. Despite this, Mint refused to honor the referral credit. Most reputable companies would make things right in a situation like this—especially when it’s clear that the referral led to a new customer. Mint Mobile, however, claimed they were powerless to fix the issue, even if their own system failed. That’s not how you build customer trust. As a result, neither of us will be referring anyone to Mint Mobile in the future. That’s business they’ve lost—not just from us, but from anyone we might have recommended the service to. After speaking with customer service again, they’re still insisting that the referral link wasn’t successfully clicked. However, my friend showed me the exact link she used—the same one I sent her—so I know she followed the correct process. It’s frustrating that Mint Mobile won’t acknowledge this, even with clear evidence on our end.
After Mint's introductory offer of $15 a month for the first year, I've been on their unlimited service at $30 a month -- though you do have to pay a year in advance to get that rate. It is still quite a deal as I pay per year what many pay for less than four months. My renewal is next month. And I plan to stay with Mint.
I signed up for mid mobile a month and a half ago so I was told he had roaming in Canada in Mexico. Well that’s not true and I found that out by mistake. I didn’t read the fine print. I just took the word customer service so after finding that out, I purchased a 30 day pass for international it didn’t work so I purchased an international pass. They tell me you can’t have two passes operating at once so they deleted the 30 day pass and apply the international which only worked two days had a balance of 300 minutes. I was disconnected from my service had to buy international pass from Telcel in mexico then Belize I have to buy another one contacted customer service. I was hung up twice and denied supervisor until I insisted finally gave me one with no help. They could not answer simple questions just so you know they’re outsourced to the Philippines, which you know most of the time their English very limited meaning they’re pronunciation of the language is very difficult to comprehend trying to resolve the issue. they eliminated the fact that I bought these international passes and after I told them that I didn’t have any connection to my service provider and that I purchased these passes international passes abroad their response was give them more money which I told them I had 300 minutes remaining on my pass for you deleted so I told them no way I’m not giving you any money. You have poor customer service you hung up on me twice and your supervisors are really equipped to answer. Simple questions I would say with all certainty don’t waste your money with mint mobile it’s really awful especially when you’re abroad and you’re lying on your phone as much as we do these days they don’t care didn’t care I caution you it is not a good experience. I’m actually still abroad. I wanna share my experience with everyone.
Yes, you can port your existing phone number from another carrier to Mint Mobile during the activation process. You'll need information from your current carrier such as your account number and PIN to complete the port.
Once you exceed your plan's high-speed data allowance, your data speeds will be reduced for the remainder of your billing period. You can purchase additional high-speed data if needed through your account.
Mint Mobile offers various international calling options and limited international roaming services. Specific countries, rates, and roaming policies can be found in their terms of service and international calling plans.
You can manage your Mint Mobile account through their mobile app or website portal. These platforms allow you to view usage, make payments, change plans, and access customer support resources.
Mint Mobile offers a trial period for new customers to test their service. Their specific return, refund, and cancellation policies, including any applicable terms and timeframes, are detailed in their terms of service agreement.
Mint Mobile is a telecommunications company that offers affordable prepaid mobile phone services. The company provides a variety of plans that cater to different customer needs, focusing on cost-effective solutions for consumers seeking flexible data options without long-term commitments. Mint Mobile operates primarily online, allowing customers to purchase SIM cards and manage their accounts through the company's user-friendly website. Targeting budget-conscious individuals and families, Mint Mobile aims to disrupt traditional mobile service models by providing high-quality service at competitive prices. Their offerings include a range of talk, text, and data plans that allow users to choose the amount of data they require, making it an attractive option for those who prioritize value and flexibility in their mobile service provider.
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