ParcelABC - courier service reviews & trust report
ParcelABC is a courier service that specializes in providing affordable parcel delivery solutions for individuals and businesses. The company operates a user-friendly platform that connects customers with available space in courier transport, enabling them to ship parcels at competitive rates. ParcelABC's services cater to a diverse clientele, including e-commerce retailers, small businesses, and everyday consumers looking for cost-effective shipping options.
With a focus on efficiency, ParcelABC simplifies the shipping process through its easy-to-navigate website, allowing users to obtain quick quotes and track their orders seamlessly. The company serves a global market, offering door-to-door delivery services that accommodate various international shipping needs. By leveraging partnerships with multiple courier providers, ParcelABC aims to deliver reliable and economical shipping solutions, making it a valuable resource for those seeking to send parcels both domestically and internationally.
ParcelABC - courier service has a positive customer experience.
ParcelABC receives a mix of feedback from its users, with a notable 73% expressing satisfaction. Many customers praise the service for its fast delivery and competitive pricing, highlighting experiences of timely arrivals and great customer support.
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Reviewers frequently mention the efficiency and reliability of the service, often comparing it favorably to other courier companies. However, there are significant complaints regarding delays in parcel collection and issues with paperwork, which have led to frustration among some users. A few customers report dissatisfaction with the company's handling of delivery guarantees, citing instances where packages arrived much later than promised. Overall, while ParcelABC is recognized for its speed and affordability, there are areas for improvement in service consistency and communication.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.9
1,000
100%
● Low
3.9 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
3.9
12-month avg
3.9
All-time
3.9
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
3.8
28
Sep 24
3.9
47
Oct 24
3.6
44
Nov 24
3.6
22
Dec 24
4.0
48
Jan 25
4.2
52
Feb 25
4.0
40
Mar 25
4.1
37
Apr 25
3.7
32
May 25
4.3
32
Jun 25
3.8
27
Jul 25
3.6
32
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 363 positive reviews
Customer service38%
137 mentions
Fast & efficient27%
99 mentions
Delivery26%
95 mentions
Easy to use13%
46 mentions
“Highly recommend service”
On “Customer service” · Jul 16, 2025
Top complaintsof 120 negative reviews
Customer service52%
62 mentions
Payment issues38%
46 mentions
Delivery37%
44 mentions
Shipping21%
25 mentions
“Been 9 days no package
When email to complain customer service just said
Terms and conditions say "no guarantee o...”
On “Customer service” · Jul 12, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
Overall rating and review count for this company and similar companies
Paid for quoted 3 day delivery at a primum price.
Been 9 days no package
When email to complain customer service just said
Terms and conditions say "no guarantee on quoted timeframe"
No apologies no offer of a discount or the difference in price for the primum service compared to standard.
So the whole quote system is a scam therefore as a service based company the whole company is a third party scammer as far as any customer should be concerned.
Servicio nefasto y publicidad engañosa – ¡Nunca más!
Compré un envío “exprés” con entrega en 2-3 días y pagué casi 100 euros. La recogida fue un caos: el transportista llegó con 8 horas de retraso. Luego, Parcel ABC no me envió ningún aviso claro sobre la documentación requerida hasta que yo misma tuve que llamar varias veces a UPS. Perdí días enteros preparando documentos adicionales que no se mencionaban en su web al contratar el servicio.
Cuando finalmente enviaron el paquete, el plazo pasó de 2-3 días a casi 2 semanas. Su excusa fue “festivos y fines de semana”, cuando en realidad NO HABÍA festivos en esos días ni en España, ni en Alemania, ni en Uzbekistán. Es decir, usan publicidad engañosa y después se lavan las manos diciendo que no son responsables de nada.
⚠️ Conclusión: Servicio pésimo, atención al cliente lenta, respuestas automáticas sin soluciones reales. Si valoras tu tiempo, tu dinero y tu tranquilidad, NO uses Parcel ABC. Mejor pagar un poco más en empresas serias como DHL o Correos Express y tener la seguridad de un servicio profesional y responsable.
Answer to ParcelABC
Thank you for your answer, but unfortunately it only proves that ParcelABC should not advertise itself as a fast and reliable delivery service.
You state that "transit times are not guaranteed" — but you promoted a guaranteed 2–3 day express delivery on your website. I paid accordingly. No mention was made at checkout that delivery times are just vague suggestions. Only now, after two weeks of silence and inaction, do you explain that delays may happen. That’s misleading at best — and a breach of consumer trust at worst.
Your excuse about the clearance process not being included in the transit estimate? Again, not stated clearly during purchase. If you can’t calculate basic transit times, you should not advertise them as such.
By the way, this delay still continues, and had I not flooded you with public messages on Twitter and other platforms, I doubt you would have responded at all. You only started acting after I exposed your inaction publicly. That alone says enough.
I will continue escalating this, including filing a chargeback via my bank based on consumer protection laws applicable in the EU. You provide a service to EU consumers — therefore you are subject to EU consumer directives on misleading advertising and delivery failure.
Let this be a warning to others: ParcelABC is NOT what it claims to be. Pay more, wait longer, stress more. That's the actual experience.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I didn't sign up for this service! I wouldn't give it even one star. I signed up for a door-to-door service, and that never happened. I sent a box from the USA to the Dominican Republic. They asked me to insure the box, and I put down $2,000. Many of the items were used, others were new... when it arrived in the Dominican Republic, it was a nightmare! They assumed the insurance cost was the value of the box. Something they never clarified. They asked me for a detailed invoice of what was inside the box. In addition to the almost $400 USD I had already paid for the door-to-door service, I had to pay approximately $500 more for taxes and paperwork with DHL because ParcelABC is apparently an INTERMEDIARY. I was never able to communicate with them. I had to hire an external agent so they could release my box. In short, they are thieves. DO NOT FALL FOR THIS SCAM!!!!
Avoid at all costs! They pretend to be a courier service, but they are not a real courier service! I will be filing formal complaints to the FBI, Interpol, and the UK Financial Authority. I paid them $190 to mail a letter overnight, and then got an email from them saying they were having trouble printing the label. Then on the day the letter was supposed to be picked up, they emailed me saying they canceled my order because the dimensions changed (I told them several times I was only mailing documents) and I would have to submit a new order. Tried to cancel my order and they refused to refund my money, and are trying to take a 25% "administration fee" for basically doing nothing. Please read the other 1-star reviews others have left them on Trustpilot before considering them, they are a SCAM.
Hands down the worst experience I have had with a parcel service. They do not own up to any sort of responsibility for their services and blame it all on the partner services like UPS. For 2 days now their courier is not arriving to pick up my parcels and I have got no information or explanation as to why, or a guarantee of when it will take place. Essentially, there is absolutely no point of hiring them instead of hiring UPS or DHL since the service is equally terrible but in addition they are not even responsible for anything so you just get a useless middleman.
Update: Their reply to me below this comment is a complete and utter lie. My chosen pickup time was 13:00-17:00pm a timeframe offered by their own website. Those are regular working hours and to have the audacity to blame it on the chosen hours (that they themselves offer on their website) further proves it. Sine I wrote this review they told me once again that they will pick up the items today (Monday the 7th) AFTER I told them that since I moved cities I have to bother my tenant to handle the pickup and they failed to show up once again (for the third day in a row!!!). They have no accountability, no communication channels with the actual couriers (UPS) and in addition to that they lie to you about their actions. I believe they pay people to write them good reviews because I cannot see how a company that fails to execute a simple pick up for 3 days in a row after continuously misleading their client can function in any capacity.
Promised 1–3 Day Delivery – Still No Parcel, No Compensation
I sent a very important parcel on June 24th (Tracking number: ITTR-484643961). It was a gift for a dear person in Turkey. Parcel ABC promised delivery within 1 to 3 working days. The parcel was picked up on June 30th, but by July 4th, it had still not arrived, and the recipient had already left the country.
I contacted customer support several times. At first, they assured me it was on the way. Later, they said redirection wasn’t possible, where the recipient is now.
In the end, I was left with no delivery and no refund.
Parcel ABC now claims that “transit times are not guaranteed” — but that’s what they advertised when I placed the order. That’s misleading.
This was not just any package. It was a personal gift that missed a meaningful moment — and their lack of responsibility makes it worse.
I kindly ask Parcel ABC to refund the full cost of the service that was not completed. I still hope this situation can be resolved with fairness and professionalism.
— Lola, Italy
DONT USE THIS COMPANY
1. Website estimated delivery in a few days. 2 weeks later parcel still not arrived.
2. Customer support is terrible. I inquired about the status of the order twice, they never responded. Also, they are unfriendly and seems like they don’t care.
3. One day, I receive an email that the parcel will be destroyed if taxes are not paid. Until this email, I’ve received no payment request or link and did not get notified that payment for taxes is due. Also when tracking the order or logging into the account, it was not visible that a payment was required.
They take your money, bombard you with more and more questions, cancel the order because of the changed sizes (the price remains the same), you make a new order, answer the questions, are happy that they finally sent you a label, clarify the collection time and... nothing. Then - silence. No one picks up the shipment or answers questions. You just throw away time and money (2 days past).
UPD In reality, when they finally picked up the shipment, everything became even worse! Now, for more than 10 days you don’t even know whether the recipient will receive your shipment. The company justifies itself with transit times, which are beyond their control. Why write that the delivery period is 4-5 business days?!!!! Disgusting service, which I do not recommend to anyone!
Hello, does anyone know about this company. I am having a terrible experience with this company .I shipped a parcel and they told me me my parcel was not send and l am now struggling to get my parcel, l have been trying to contact support with no response and it's been 6 days.Would highly not recommend using this courier unless you want to loose your parcel.
ParcelABC y su proveedor Fedex para un envío que hemos hecho han actuado de forma engañosa y de mala fe. Denuncaible.
En nuestra empresa realizamos una recogida en Sao Pual con destino Gipuzkoa (España).
Tenemos vídeos y fotos de cómo la mercancía de pequeñas dimensiones fue embalada en una caja más que correcta de madera.
Contratamos un seguro con el envío.
La mercancía llega destrozada con una caja de CARTÓN. Nadie explica por qué la han abierto manipulado y destrozado.
No comparten las coberturas del seguro que hemos pagado.
No asumen la responsabilidad por dañar las piezas.
Es un engaño no compren seguros ni utilicen esta empresa.
Han perdido un cliente y tienen suerte que cuesta más la demanda que la propia máquina que enviamos.
Muy mal.
It’s the worst experience with sending a package I’ve ever had. I’ve order a courier and paid 50 euro for a package that was never even collected. ParcelABC support told me to arrange it with fedex on my own. What is their role than?
FedEx office is not answering phone calls and it’s been already 1.5 month for trying to send a package, making calls every day and writing to support with no effect. At least I want my money for a package back
PARCELABC IS A SCAM - - There needs to be an option to give NO…
There needs to be an option to give NO or ZERO stars. THIS IS NOT A COURIER SERVICE! They make money by pretending to be a courier service. They have created a website system that allows them to take money from customers looking for courier services. After you pay for the courier service you will receive no label or information for next steps. They will then claim they cannot pick up your package and they cannot refund money for reasons in the Terms and Conditions. For instance, in my case they claim they could not transport a passport to the UK passport office. The delivery address clearly stated passport office and it was accepted. They refused the service after the money was paid then they claimed falsely that the terms and conditions made clear passports could not be transported. This was a lie. I read every page of the terms and conditions. They claim they had already paid the truck. This was another lie. They had provided no label and therefore no delivery order had ever been created. This is a scam and they are committing international fraud. I will be filing a police report with interpol and the FBI. This claims to be a UK company so I will file a report with the UK financial authority as well. These people are despicable. The numerous 5* reviews have to be mostly false.
Update 11:06 am PST 8 June 2025
After I emailed them and told them about this review and that I would be filing formal complaints to the FBI, Interpol, and the UK Financial Authority, they emailed me that the money had been refunded. They asked me to remove any negative reports and also to not take further action. I will be taking further action, because this took up at least 5 hours of my time, not to mention the concern when I discovered the urgent courier service would not be provided. It is vital that others are made aware of these fraudsters and grifters. There should be consequences for their criminal acts. These are transnational fraudsters operating perhaps out of several European countries. They place their office in London, and that is why the UK Financial Office will be interested in their fraudulent activities.
Just saw a review. I had the same experience. They take your money. Don't pick up your parcel. Then charge you a fee.
Unbelievable. I wondered if if was a scam or incompetence.
Deeply Disappointed – Zero Accountability, Parcel Lost, No Support
Deeply Disappointed – Zero Accountability, Parcel Lost, No Support
I am writing to formally share my experience with ParcelABC and their delivery partner in Portugal, CTT, both of whom have demonstrated a troubling lack of responsibility and customer support.
I originally scheduled a parcel collection for 1st April. After receiving no confirmation or updates, I followed up six weeks later, only to be told that no parcel had ever been collected—a fact I was never informed of until I reached out myself.
A second collection was then arranged. This time, the driver did arrive but failed to affix any shipping label to the parcel. Instead, he handwrote the address on the box, which was witnessed by the person handing it over. Despite this, the parcel has now gone missing, and both companies are refusing to take ownership.
ParcelABC insists that no label was attached, so the parcel doesn’t exist in their system. CTT, on the other hand, claims the parcel was never picked up, despite their own driver collecting it. I now find myself in a situation where ParcelABC tells me to speak to CTT, and CTT refers me back to ParcelABC, leaving me in a complete customer service deadlock.
I have provided every detail, been more than patient, and followed all necessary steps. Yet neither company is willing to take initiative, investigate the issue, or offer compensation. As a result, I am left without my parcel, with no updates, no accountability, and no support from either party.
This experience has caused me financial loss and significant inconvenience, and I would strongly advise others to reconsider using either ParcelABC or CTT. Once your parcel is out of your hands, you may be left with no recourse or assistance.
I shipped a suitcase from Portugal to Germany using ParcelABC and unfortunately had a very negative experience. Even though I paid for insurance worth €600, the suitcase arrived damaged and missing one wheel. It was frustrating, especially since I paid extra for peace of mind. I do not recommend this service.
Horrible Experience with ParcelABC – Still No Parcel After Days of Waiting
I decided to continue my architecture studies in Spain after studying in Lithuania. To transport my belongings, I chose ParcelABC courier service — a decision I deeply regret.
For the past three days, I’ve been traveling an hour each way to Madrid, trying to collect my parcel. I’ve spent 8 hours a day waiting in a café just one minute away from the delivery point, but ParcelABC has offered no assistance whatsoever. I’ve sent over 20 emails, most of which received delayed and completely unhelpful responses.
I’ve used many courier companies before and never encountered such an irresponsible and indifferent service. I feel exhausted, hopeless, and honestly — scammed. If you want to avoid frustration and disappointment, I strongly urge you to stay away from this company.
This experience has cost me €1500 in unnecessary hotel, transportation expenses, wasted time, stress, and bitter disappointment. As of now, I still haven’t received my parcel and have lost all hope.
An absolutely grim experience with ParcelABC.
I sent a parcel with them to the return address of a large retailer (Uniqlo) in the EU.
Some time later, after a holiday, I found the parcel left in the middle of my front garden. The clothes inside were water damaged.
ParcelABC has "opened a claim" with the courier - a few weeks have passed with no updates. ParcelABC has refused to refund the original postage and has instead asked me to pay for return postage - even sending lawyers after me, for further insult.
In short, if anything goes wrong with your parcel, expect ParcelABC to make it worse and try to get more money from you.
Quick update: it's been more than a month now, and Parcel ABC are saying they won't investigate further until I pay them (despite previously saying that they would investigate the damage first).
Parcel ABC Review
I recently used Parcel ABC for an international shipment, and my experience was extremely negative. While the initial pricing seemed competitive, I encountered significant issues, and my parcel, picked up on April 21st, is still not delivered.
Website Usability: The website was relatively easy to navigate, and getting a quote was straightforward.
Customer Service: This is where things went disastrously wrong. I've had to chase them hundreds of times for updates on my shipment, and their responses have been unhelpful and slow.
Delivery Time: The delivery is now significantly overdue. The initial estimate was grossly inaccurate, and there have been substantial delays with no clear communication.
Package Handling: The current status of my package is "Unable to Locate – Search in Progress," which is completely unacceptable.
Overall, Parcel ABC's service has been abysmal. The combination of poor customer service, massive delivery delays, and the company's inability to even locate my package makes them a carrier I cannot recommend under any circumstances. This has been a stressful and frustrating experience, and I strongly advise looking at other options.
ParcelABC is a courier service that specializes in providing affordable parcel delivery solutions for individuals and businesses. The company operates a user-friendly platform that connects customers with available space in courier transport, enabling them to ship parcels at competitive rates. ParcelABC's services cater to a diverse clientele, including e-commerce retailers, small businesses, and everyday consumers looking for cost-effective shipping options.
With a focus on efficiency, ParcelABC simplifies the shipping process through its easy-to-navigate website, allowing users to obtain quick quotes and track their orders seamlessly. The company serves a global market, offering door-to-door delivery services that accommodate various international shipping needs. By leveraging partnerships with multiple courier providers, ParcelABC aims to deliver reliable and economical shipping solutions, making it a valuable resource for those seeking to send parcels both domestically and internationally.
