Pets at home had every I needed great…
Pets at home had every I needed great price to they are very helpful

Pets at Home is a leading retailer in the pet supplies industry, offering a wide range of products and services for pet owners across the UK. The company specializes in providing pet food, accessories, and healthcare products for various pets, including dogs, cats, fish, birds, and small animals. In addition to retail offerings, Pets at Home also provides grooming services, pet training, and veterinary care through its in-store clinics, catering to the diverse needs of pet owners. The target market for Pets at Home includes pet owners seeking high-quality products and services to enhance the well-being of their animals. With a strong online presence at www.petsathome.com, the company facilitates easy access to its extensive product range, along with helpful resources and advice for pet care. By focusing on the welfare of pets and the satisfaction of their owners, Pets at Home aims to be a trusted destination for all pet-related needs.
Pets at Home generally receives high praise for its helpful and friendly staff, with many customers noting the pleasant service they experience in-store and online. Reviewers appreciate the wide selection of products and the well-organized layout of the stores, making shopping enjoyable.
However, there are notable concerns regarding order and delivery issues, with some customers reporting delays and problems with their orders. Complaints also arise about the treatment of animals, with one reviewer expressing distress over the loss of a pet purchased from the store. While many highlight excellent customer service experiences, others describe unprofessional behavior from staff, particularly in specific interactions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 999 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 999 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you”
“Evri has not delivered my tray of dog food, instead he dropped a parcel on the soil with a label for someone in Sherw...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Stores.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.3 out of 5 (good) | — | 999 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | — | 1,100 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.0 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | −33% | 407 | |
| 4.3 out of 5 (good) | 100 out of 100 | — | — | — | +1% | 249 |
Bottom line: Pets at Home is #2 of 5 on overall rating in this group. On delivery, Lyka Pet Food scores higher (4.8 vs 4.0).
999 reviews of Pets at Home. Filter by what matters to you.
Pets at home had every I needed great price to they are very helpful
I found what I wanted for the wild birds and it wasn't too expensive.
Easy to order online Only complaint order was due to be delivered today between 5/6 pm It was delivered sellotaped together left on doorstep while I was out just after 2 pm. Anyone could have taken it 😡😡
Very good customer service after order marked as collected. Hadn't received due to store had a power cut. Replaced ordered and sent to home address thankyou
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Friendly knowledgeable staff who helped me purchase better quality cat food than the supermarket options I have been buying.
Spoke with Rory about my missing cat litter so helpful of locating it was damaged and never delivered. Evie hopeless wasted a lot of hours trying to get some news on where it was sorted new one coming tomorrow next day delivery delighted thank you.
Always great customer support. My order went walkabouts and Alice was very helpful and has ordered a replacement for me. Always helpful via online chat.
The member of staff on the payment counter was very helpful
It was very easy to use, did not take too long to complete. Would recommend 100%
Very complicated process for a 73 disabled man since computers were not invented when I was not disabled with MS and other things. I am self taught and managed to muddle through what I think was a chat with Emily H which I think is some sort of computer magic. I am not really sure but I think my order has been sorted out. I really would have preferred to talk to a human on a telephone but I suppose us old people will die out like the dinosaurs.
Just spoken with Amy T about our delayed subscription order of dog food which has been stuck at the Couriers hub for a week! She instantly said she is sending a replacement which will arrive tomorrow! Very impressed with the no quibble resolution. Thank you ☺️
Awful overpriced products and animal care is the worst! The staff have no clue what they’re talking about and are so bad at giving advice. Don’t buy animals or animal cages/toys from here!
Placed an order online to click and collect at our Guildford store, when I picked up the order I realised they sent a black lead not a red lead (luckily I noticed before I left Guildford store). Store stated if I reorder in the same way it’s likely to happen again! They suggested they reorder for home delivery but I would have to pay delivery (store would not budge on this), even though this was Pets at Homes error and I had already wasted my time and fuel going to pick up an order with the wrong item! Once I returned home I realised that not only did they charge me delivery, I was overcharged for the lead as they didn’t honour my original discount code! I immediately complained and then waited four working days for a response, only to be told I need to go back to the store, waste more of my time and fuel to be able to get a refund. I get companies make mistakes but it doesn’t excuse the extremely poor customer service I have received.
Nothing wrong but not had delivery yet will change when I get one
Pets at Home is a leading retailer in the pet supplies industry, offering a wide range of products and services for pet owners across the UK. The company specializes in providing pet food, accessories, and healthcare products for various pets, including dogs, cats, fish, birds, and small animals. In addition to retail offerings, Pets at Home also provides grooming services, pet training, and veterinary care through its in-store clinics, catering to the diverse needs of pet owners. The target market for Pets at Home includes pet owners seeking high-quality products and services to enhance the well-being of their animals. With a strong online presence at www.petsathome.com, the company facilitates easy access to its extensive product range, along with helpful resources and advice for pet care. By focusing on the welfare of pets and the satisfaction of their owners, Pets at Home aims to be a trusted destination for all pet-related needs.
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