Amazing
Amazing, very polite staff

Pets at Home is a leading retailer in the pet supplies industry, offering a wide range of products and services for pet owners across the UK. The company specializes in providing pet food, accessories, and healthcare products for various pets, including dogs, cats, fish, birds, and small animals. In addition to retail offerings, Pets at Home also provides grooming services, pet training, and veterinary care through its in-store clinics, catering to the diverse needs of pet owners. The target market for Pets at Home includes pet owners seeking high-quality products and services to enhance the well-being of their animals. With a strong online presence at www.petsathome.com, the company facilitates easy access to its extensive product range, along with helpful resources and advice for pet care. By focusing on the welfare of pets and the satisfaction of their owners, Pets at Home aims to be a trusted destination for all pet-related needs.
Pets at Home generally receives high praise for its helpful and friendly staff, with many customers noting the pleasant service they experience in-store and online. Reviewers appreciate the wide selection of products and the well-organized layout of the stores, making shopping enjoyable.
However, there are notable concerns regarding order and delivery issues, with some customers reporting delays and problems with their orders. Complaints also arise about the treatment of animals, with one reviewer expressing distress over the loss of a pet purchased from the store. While many highlight excellent customer service experiences, others describe unprofessional behavior from staff, particularly in specific interactions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 999 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 999 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you”
“Evri has not delivered my tray of dog food, instead he dropped a parcel on the soil with a label for someone in Sherw...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Stores.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.3 out of 5 (good) | — | 999 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | — | 1,100 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.0 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | −33% | 407 | |
| 4.3 out of 5 (good) | 100 out of 100 | — | — | — | +1% | 249 |
Bottom line: Pets at Home is #2 of 5 on overall rating in this group. On delivery, Lyka Pet Food scores higher (4.8 vs 4.0).
999 reviews of Pets at Home. Filter by what matters to you.
I received a second parcel (not ordered or charged for) with my subscription order. I used chat line to inform the company. This was efficient and they have arranged collection on a day and hour slot of my choosing. Not sure if the mistake was Pets At Home or Evri but both items were addressed to me.
The order process was very simple. We had a delivery date and a message the evening before with our time slot. We received the delivery then a message saying your delivery is not complete I phoned the delivery guys and they said there should of been 3 boxes we only had 2 several days pass we had no communication from Pets at Home so I did an online chat to be told this was an error it now comes in 2 boxes the computer has not been updated! We now proceeded to build our hutch except the 2 boxes had identical pieces. Another online chat and a new hutch was dispatched and the incorrect boxes collected. To be fair the online chat although a lengthy queue process worked but very frustrating errors.
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I had help straight away from Sophie McAdamc.She was very helpful in cancelling my dogs flea treatment subscription as Daisy passed away on Monday.She was very professional and even sent her condolences on the loss of my pet.Keep up the good work.
Staff always knowledgable and friendly, shop always clean and tidy and well stocked.
Not even 1 star you haven’t sent my order for the third time and you owe me £4,75 I will never shop with you again, flea treatment is important and again you don’t deliver again bying twice your rubbish!
Delivery was on time and in good condition
A very helpful woman at the counter who checked to see if I had any vouchers on my Pets at Home App I find it difficult to see information on my phone and she helped and saved me £4.00! Excellent customer service!
Had a chat with Julie L as the courier had completely destroyed my dog food order. Quick response from Pets at Home as they will reorder for me.
Solved my enquiry
Staff were very helpful and friendly. Great products for our beloved animals.
Very friendly staff quick and fast for sorting out problem
I BOUGHT A HALTI ANATOMY DOG HARNESS IN GREEN. I CHOSE 'SMALL' FOR MY JACK RUSSELL (6.5 KILOS) IT FITS REALLY NICELY. I PARTICULARLY LIKE THE FACT THAT THERE ARE NO STRAPS UNDERNEATH HIS ARM PITS, SO NO CHAFFING AT ALL. IT IS VERY WELL DESIGNED AND WELL MADE, A LOVELY GREEN COLOUR. SEE MY PHOTOS.
I can alwayds find what my cat needs and also wild bird seed always available
Great customer service! I've being using the subscription to get my dogs food every 3 weeks, it's really easy. Sadly sometimes the parcel is not well packaged for the weight of the order, and yesterday it arrived with some cans damaged. Today speaking with the support through chat it was very easy to sort out. Bot was well programmed, so no extra steps to speak with an agent, and Evie solve fast and politely my refund. Thanks Evie!
Staff always welcoming and helpful. Found just what I needed at a great price
staff friendly lots of things to choose from bedding food etc
As first time kitten adopters we needed to buy a few things and the advice given by Tara and her colleagues at Netherfield was very useful, needless to say we have spent a fortune, helped by the offers and discounts with Pet Club. Also visited the Arnold store and again very helpful team.
Had a small delivery issue (Evri 🙄) but Mobeen M got me sorted in a quick minute! Perfect service, thank you!
Pets at Home is a leading retailer in the pet supplies industry, offering a wide range of products and services for pet owners across the UK. The company specializes in providing pet food, accessories, and healthcare products for various pets, including dogs, cats, fish, birds, and small animals. In addition to retail offerings, Pets at Home also provides grooming services, pet training, and veterinary care through its in-store clinics, catering to the diverse needs of pet owners. The target market for Pets at Home includes pet owners seeking high-quality products and services to enhance the well-being of their animals. With a strong online presence at www.petsathome.com, the company facilitates easy access to its extensive product range, along with helpful resources and advice for pet care. By focusing on the welfare of pets and the satisfaction of their owners, Pets at Home aims to be a trusted destination for all pet-related needs.
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