Pets at Home is a leading retailer in the pet supplies industry, offering a wide range of products and services for pet owners across the UK. The company specializes in providing pet food, accessories, and healthcare products for various pets, including dogs, cats, fish, birds, and small animals. In addition to retail offerings, Pets at Home also provides grooming services, pet training, and veterinary care through its in-store clinics, catering to the diverse needs of pet owners. The target market for Pets at Home includes pet owners seeking high-quality products and services to enhance the well-being of their animals. With a strong online presence at www.petsathome.com, the company facilitates easy access to its extensive product range, along with helpful resources and advice for pet care. By focusing on the welfare of pets and the satisfaction of their owners, Pets at Home aims to be a trusted destination for all pet-related needs.
Pets at Home generally receives high praise for its helpful and friendly staff, with many customers noting the pleasant service they experience in-store and online. Reviewers appreciate the wide selection of products and the well-organized layout of the stores, making shopping enjoyable.
However, there are notable concerns regarding order and delivery issues, with some customers reporting delays and problems with their orders. Complaints also arise about the treatment of animals, with one reviewer expressing distress over the loss of a pet purchased from the store. While many highlight excellent customer service experiences, others describe unprofessional behavior from staff, particularly in specific interactions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 999 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 999 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you”
“Evri has not delivered my tray of dog food, instead he dropped a parcel on the soil with a label for someone in Sherw...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Stores.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.3 out of 5 (good) | — | 999 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | — | 1,100 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.0 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | −33% | 407 | |
| 4.3 out of 5 (good) | 100 out of 100 | — | — | — | +1% | 249 |
Bottom line: Pets at Home is #2 of 5 on overall rating in this group. On delivery, Lyka Pet Food scores higher (4.8 vs 4.0).
999 reviews of Pets at Home. Filter by what matters to you.
Alice served me,I was buying flea and tic treatment for my two dogs. She gave me help to find the correct treatment for their weight and needs and then showed me how to get best value for money. Friendly and knows her stock.
The shop was great. My issue is I have had lots of issues online trying to get the app sorted. It’s still not working- but I still get emails telling me to use my vouchers, but I can’t use because the app stopped working!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Great offers and excellent service. Staff at my local Pets at Home store are super helpful and friendly, you feel welcome the minute you step through the door.
Always a good service, staff willing to assist where required, and staff seem to be happy while at work.
Fabulous shop I get all my puppies needs from here really helpful staff never to busy to help and advise
Friendly, helpful staff Reasonable prices and offers
Friendly & helpful staff. Great choice of products at competitive prices. Fab own brand range too.
The staff are very friendly & sympathetic. I had to bring my cat in, who had passed away at home, so he could be cremated. The lady on reception had empathy & was discreet. The veterinary nurse we saw was also empathetic & helped us chose the right urn & talked through the options. They are all amazing & that's why I also have my 2 dogs registered there. Thank you vets4pets for making a horrid situation, bearable. Even the lady on the till when we left the store was friendly.
Nice friendly staff, for a visit to the vets.
What a great saving at pets at home Launceston , we have recently bought a puppy and Molly the shop assistant was so helpful , not only did she help with a big saving on money which was a great bonus but also helped by giving me some handy tips for training our puppy Many thanks Molly for all you’re help
I ordered something to collect from the store. When I picked it up, it was completely the wrong item. The staff at the store were fine and said it was the 2nd time it had happened that week. Rather than go back to the store for the correct order, it was agreed to be posted to my address
The assistant whose name I can't remember Tieley z??? Was so so helpful, cheerful polite and engaging
Staff very helpful and helped me when I had problem with my dogs stomach
Good product, competitive price and helpful staff
Staff very helpful.and poitle and very knowledgeable @ sittingbourne store
Pets at Home is a leading retailer in the pet supplies industry, offering a wide range of products and services for pet owners across the UK. The company specializes in providing pet food, accessories, and healthcare products for various pets, including dogs, cats, fish, birds, and small animals. In addition to retail offerings, Pets at Home also provides grooming services, pet training, and veterinary care through its in-store clinics, catering to the diverse needs of pet owners. The target market for Pets at Home includes pet owners seeking high-quality products and services to enhance the well-being of their animals. With a strong online presence at www.petsathome.com, the company facilitates easy access to its extensive product range, along with helpful resources and advice for pet care. By focusing on the welfare of pets and the satisfaction of their owners, Pets at Home aims to be a trusted destination for all pet-related needs.
This profile hasn't been claimed by the business owner.
