Excellent
Excellent! Issue was dealt with in a few minutes superb service! Thank you

Pets at Home is a leading retailer in the pet supplies industry, offering a wide range of products and services for pet owners across the UK. The company specializes in providing pet food, accessories, and healthcare products for various pets, including dogs, cats, fish, birds, and small animals. In addition to retail offerings, Pets at Home also provides grooming services, pet training, and veterinary care through its in-store clinics, catering to the diverse needs of pet owners. The target market for Pets at Home includes pet owners seeking high-quality products and services to enhance the well-being of their animals. With a strong online presence at www.petsathome.com, the company facilitates easy access to its extensive product range, along with helpful resources and advice for pet care. By focusing on the welfare of pets and the satisfaction of their owners, Pets at Home aims to be a trusted destination for all pet-related needs.
Pets at Home generally receives high praise for its helpful and friendly staff, with many customers noting the pleasant service they experience in-store and online. Reviewers appreciate the wide selection of products and the well-organized layout of the stores, making shopping enjoyable.
However, there are notable concerns regarding order and delivery issues, with some customers reporting delays and problems with their orders. Complaints also arise about the treatment of animals, with one reviewer expressing distress over the loss of a pet purchased from the store. While many highlight excellent customer service experiences, others describe unprofessional behavior from staff, particularly in specific interactions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 999 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 999 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you”
“Evri has not delivered my tray of dog food, instead he dropped a parcel on the soil with a label for someone in Sherw...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Stores.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.3 out of 5 (good) | — | 999 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | — | 1,100 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.0 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | −33% | 407 | |
| 4.3 out of 5 (good) | 100 out of 100 | — | — | — | +1% | 249 |
Bottom line: Pets at Home is #2 of 5 on overall rating in this group. On delivery, Lyka Pet Food scores higher (4.8 vs 4.0).
999 reviews of Pets at Home. Filter by what matters to you.
Excellent! Issue was dealt with in a few minutes superb service! Thank you
Fantastic customer services, really helpful and resolved the issue within minutes.
Friendly, knowledgeable staff. The only criticism I have is that I would rather have a physical Pets at Home card, because the app doesn’t always work when the local phone signal isn’t strong enough.
Staff always helpful and are actually are happy to see you. Let me know of any offers etc
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Easy to transact
Staff always welcoming and greet you at the door...goods are very good quality
did a click and collect and the product was delivered on time .
Yesterday I had my first subscribe & save delivery, all 3 packages were damaged the contents of 1 was (cat litter) was split, the contents of another was half missing (cat food) Contacted PAH on their webchat, sent photos so the replace the missing & damaged items… just received my replacements & low & behold the package was damaged/split again… I have now cancelled my subscription it’s not worth the 5% saving when you end up with damaged goods.. My 6 year old nephew could do a better job! Pets At Home a little advice: when sending heavy/bulky items use a more sturdy cardboard box & pack it properly or better still don’t pack them in useless thin cardboard at all!
I have recently bought a tropical fish tank Your staff were very helpful and informative about which fish I should buy and how to look after them 5 stars
When I went to buy some dry dog food the brand I usually buy was out of stock. I consulted with a staff member and she directed me to an alternative brand. I bought the alternative brand and my dog is more than happy with the new brand.
The staff at Bridlington store, always pleasant and helpful.
Brilliant service other than they have started using evri as there delivery service they lost 2 x 12kg bags of dog food
We have never had any issues wth the service at Pets at Home and we actually have a lot of dealings with the management at the Leeds Crown Point Store where we purchase all of our Foster Hound Food for delivery to various addresses in the midlands area. The team are always willing to help and provide me with a great point of contact which I think is great.
I visited the Bidston, Wirral Pets 4 Homes recently to purchase some items for my soon to be puppy. I was helped by Pete who gave me some great advice and didn't try to hurry me up (even though I think he was just about to go on a break). Thank you Pete, you made my introduction to being a first time puppy owner less daunting than I was expecting.
I use the groom room and always book with the same girl as she not only grooms him beautifully but has a lovely way with him. All the girls are always cheery and have a calm disposition.
Pets at Home is a leading retailer in the pet supplies industry, offering a wide range of products and services for pet owners across the UK. The company specializes in providing pet food, accessories, and healthcare products for various pets, including dogs, cats, fish, birds, and small animals. In addition to retail offerings, Pets at Home also provides grooming services, pet training, and veterinary care through its in-store clinics, catering to the diverse needs of pet owners. The target market for Pets at Home includes pet owners seeking high-quality products and services to enhance the well-being of their animals. With a strong online presence at www.petsathome.com, the company facilitates easy access to its extensive product range, along with helpful resources and advice for pet care. By focusing on the welfare of pets and the satisfaction of their owners, Pets at Home aims to be a trusted destination for all pet-related needs.
This profile hasn't been claimed by the business owner.