SBL Couriers is a logistics company specializing in smart warehousing and end-to-end delivery services across the UK and Germany. With a fleet of over 1,000 vehicles, including more than 500 electric vehicles, the company focuses on sustainable last-mile logistics solutions. SBL Couriers caters to both business-to-business (B2B) and business-to-consumer (B2C) operations, providing efficient delivery services tailored to the needs of modern logistics. The company operates from strategically located sites, ensuring optimized routing and fast response times for parcel deliveries. With over 12 years of experience in the logistics sector, SBL Couriers offers comprehensive 4PL solutions designed for scalability and visibility, making it a reliable partner for businesses seeking effective logistics and warehousing solutions.
SBL Couriers receives a mixed reception from reviewers, with a significant number expressing dissatisfaction. Many customers report dangerous driving behaviors from SBL drivers, including near misses and reckless overtaking, raising serious safety concerns.
Additionally, several former employees describe the company as a glorified rental service, highlighting issues with low pay and unexpected fees that diminish earnings. Complaints about poor staff attitude and lack of support further contribute to the negative sentiment. However, some reviewers do share positive experiences, praising the polite and respectful service from certain staff members, particularly during the recruitment process. Despite these positive notes, the overwhelming number of critical reviews suggests significant problems within the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 102 | 100% | +1.2 | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 4.3 | 12 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 5 |
| Jan 25 | 2.3 | 3 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 3.0 | 4 |
| Jun 25 | 2.0 | 4 |
| Jul 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 102 most recent reviews.
“Excellent service”
“You won't earn anything and you'll have to pay extra to charge the car battery and have dates for parking”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.8 out of 5 (fair) | 100 out of 100 | 3.2 out of 5 (fair) | 2.9 out of 5 (fair) | 1.3 out of 5 (poor) | −34% | 102 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: SBL couriers is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 1.3).
102 reviews of SBL couriers. Filter by what matters to you.
I have worked for SBL and they provide you with incorrect & missing payments, missing invoices and no support and go missing when you have a query. I have been chasing them for several months and now will seek to take legal action against them
Fake reviews on google, check the trust pilot and you will get a clear reflection of the company. They overcharge you any chance you get £50 for a car wash and £20 for adblue when you rent the van, £50 for a dbs check. They don’t pay for your petrol and if there’s even a scratch on the van they will charge you £200. When theres issues the management doesn’t help out. Good luck trying to make money here. They take a £500 pound deposit and if there’s a damages to the van that’s beyond repair they charge you £2500 excess.
Dreadful, appalling service received from this cowboy service. They delivered a new washing machine to my property on behalf of Arrow XL delivery company and Hughes Electrical. The 2 men were clearly not experts in washing machine installation, they were rude and unhelpful and became verbally aggressive and intimidating. They even threatened to leave the old recycled washing machine on my driveway if I didn’t sign yet another form for them. I just wanted them out of my property and felt scared of what they would do. They also damaged my floor in the process of removing my old washing machine. Arrow XL and Hughes electrical should not be using this company to represent their companies. Avoid at all cost
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Polarized pattern: few middle ratings. 46% of recent reviews are 4–5★ and 54% are 1–2★.
This afternoon, around 1pm, my husband and I were walking our dog northbound, on the right hand side, when one of your vans veered to our side of the road, on to the pavement and drove right at us at speed - over double yellow lines, before swerving back on to the road. I wasn't able to get a good photo in time as the event had terrified my dog and she needed to be calmed down; we got a look at the female driver who was smoking during this whole erratic driving episode.
Driver parked his van on our private driveway then left it there for 6-7mins to walk up and down our street looking for other addresses. I was waiting on a Tesco delivery which had just turned up but couldn't park because of this courior van. The courier eventually came back and I said to him to please don't park on our private driveway as you are blocking our delivery. It was a red rag to a bull. So very confrontational, in my face, shouting at me you finin b@#+&. My Tesco driver was absolutely shell shocked. Never had he seen someone be so angry. He asked if I was okay and that I took the right action by just stepping back from the courier driver.
Payment problems!!! Worked for them as a delivery driver (2023). Never got back my fuel deposit money.They Charged extra days for van rental. Avoid! Not gonna get back your van deposit!!!
A highly aggressive driver who verbally abused me through the window due to a lack of basic road rule knowledge, should not be allowed to have a driver's license, as they pose a danger on the road. Disgusting behavior. The incident occurred on 29/08/2023 at 08:14 am.
Courier van parked across the pavement on a busy residential road in N8 this afternoon. Parking spaces available but he couldn’t be bothered. Driver just shrugged when challenged. Doesn’t sound like the first time this company’s drivers have parked irresponsibly. Reg no. YC71 BWK
Experienced the most disgusting behaviour from two women yesterday around 16:00 by the number plate “KP21 HUK” in Maidenhead, absolute embarrassment to the public. Call yourself couriers or wannabe pub fighters? Whilst this van was parked up behind me, I was reversing to turn right due to the car in-front being to close, they decided to pull out and get close to my car, rather than apologise they decided to become severely aggressive by causing a scene and blocking the entire road where there were cars waiting. More the fact she was more worried about her self esteem than representing the company she works for. Before you embarrass yourself in public think twice before you decide to argue, I have pictures and your number plate and will take the matters further. Disgusting attitude with NO respect. Shameful women, company needs to think twice about the type of people they recruit.
Don’t pay wages right, no support and charge you for damages you did not do. I was owed £1600 and got £170 the rest was kept back. DO NOT WASTE YOUR TIME WITH THIS COWBOY COMPANY.
Signs at start of the country lane I live on shows Private access authorized users only 10 MPH. The correct lane is 50m to the East twice as wide no speed limit. Passed my cottage at over 20 mph and 10 minutes later he returned down the lane at a greater speed. Private road so if I can I'll park on the lane he can turn around and use the correct lane
Disgusting Couriers, They have driven across our front garden, over our flower bed, crushing all the plants in there because he could not be bothered to to go on the road around our house to deliver the parcel to next door. When we confronted him about it all he could say was : so what. He put his face up to my Husband and said what you going to do about it old man. It looks like they delivery for Amazon, well if this is the Couriers they use the I will not be ordering from Amazon and this is not the first experience we have had with ppl delivering for Amazon.
I have just had to wait 45 minutes For one of there couriers registration KM21YUW to move his van from my being double parked from my street with his hazard lights on even though there was a car parking space right next to him. When I questioned him about this he admitted he was in the wrong but refused to reverse into the space to allow traffic from the street to flow. Terrible and unacceptable behaviour from there staff avoid at all costs.
Don’t work for this company they will over work you till the point you injure yourself then won’t pay you !!!!
worked for this company in weybridge for a week! hired a van off them and all week iv had nothing but problems with the system, waiting around for parcels which can take up to 2 hours. so anyway i was put in a tight narrow roaded rural area and scratched the van accidently. i had to report it back. i was them told that my 1st pay will all be taken off me for the hire van for the week and the cost of damages which will leave me with no money to pay bills at all. so they are bascially taking my hard earned cash off me this company didnt tell me this before at the start! they made me work few more shift to cover the cost of damages before i leave so i quit straight away wasent going to work anymore for nothing!! my advice is DO NOT HIRE THE VAN!! also you have to tap in your own money for fuel but claim it back on expenses (well i hope!!!!)
An awful company that scam you and don't pay wages on time and continually short change you. Hidden charges. That they don't tell you from the start. I really wish I'd seen these reviews first.They make up false allegations regarding damage when returning a hired Van so you never get your last wage payment. I was warned by the depot manager in Southampton SBL this would happen. Jodelle Pereira Da Silva. is the CEO. Please Drivers Put your reviews on Trust Pilot with the other victims of unfair Financial theft. This is Not how business is conducted. Please contact me so we can all fight for our rights regarding compensation and what is rightfully ours.
If you see good reviews they are mostly from their own employees in the head office. This company will scam you for your money. Do not hire a van from them as they will charge you for damages you didn’t do. They promise 5-6 working days but then cut your Amazon routes on the day so you are working 3-4 days. The pay is very bad as your getting £157 then they take over £30 for van per day (mon-sun) and also fuel you have to pay which works out to be £30-40 per day depending where you are going. The management is very bad and I recommend no one to work with this company! Believe my words they will scam you for everything even if you get a parking ticket they will add their own admin fee of £30 and you have to pay the ticket on top so that shows how bad this company runs. It’s not worth it and the amount of parcels/stops you do at the end of the day you are just really tired. DO NOT JOIN!
Honestly so unprofessional and prolific liars. Would highly recommend to avoid at all costs and wish i had seen all of these reviews beforehand. Leaving the job seems like so much stress. I was told ONE weeks wait for my pay.. a week had gone by it then turnt to “legally they can with hold it to 28 days?” It doesnt take 28 days to see whether a van can function. They are complete thieves its disgusting. You call & email & get ignored but when its the other way round they want you to pick up your phone and answer their messages. ANYWAY AVOID at all costs! Sell you dreams i hope this company crumbles to the ground!
Rude driver... Knock on the door like he was braking in.. Shameful courier company... Driver Reg DN69 PKX... ⛽ On the ready for this van!!
SBL Couriers is a logistics company specializing in smart warehousing and end-to-end delivery services across the UK and Germany. With a fleet of over 1,000 vehicles, including more than 500 electric vehicles, the company focuses on sustainable last-mile logistics solutions. SBL Couriers caters to both business-to-business (B2B) and business-to-consumer (B2C) operations, providing efficient delivery services tailored to the needs of modern logistics. The company operates from strategically located sites, ensuring optimized routing and fast response times for parcel deliveries. With over 12 years of experience in the logistics sector, SBL Couriers offers comprehensive 4PL solutions designed for scalability and visibility, making it a reliable partner for businesses seeking effective logistics and warehousing solutions.
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