Emma went above and beyond.
Emma went above and beyond to keep us updated with the sale of my late mothers property. Always so helpful and cheerful.

Setfords is a UK-based law firm ranked among the Top 100 in the country, offering a comprehensive range of legal services across various sectors. The company specializes in individual services such as property law, family law, wills and probate, and personal injury, catering to private clients seeking expert legal assistance. Additionally, Setfords provides business services including commercial property law, employment law, immigration, and dispute resolution, targeting small to medium-sized enterprises in need of legal support. With a network of over 600 solicitors nationwide, Setfords emphasizes a personal service approach, ensuring that clients receive tailored legal advice. The firm is committed to delivering accessible and efficient legal solutions, making it a trusted choice for individuals and businesses alike. For more information, visit their website at www.setfords.co.uk.
Setfords consistently receives high praise for its efficient and professional legal services, with many reviewers highlighting the smooth and speedy processes facilitated by their solicitors. Customers frequently commend the excellent communication and responsiveness of staff, such as Karen and Lorna, who go above and beyond to ensure a seamless experience.
The overall sentiment reflects a strong recommendation for Setfords, with many stating they would use their services again. However, a few critical reviews mention issues with communication and dissatisfaction regarding case handling, including instances where cases were dropped without explanation. Despite these concerns, the overwhelming majority of feedback emphasizes the quality of service and attention to detail provided by the team.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 5.0 | 196 |
| Apr 25 | 4.9 | 346 |
| May 25 | 4.8 | 163 |
| Jun 25 | 4.9 | 190 |
| Jul 25 | 4.8 | 105 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, sensible advice and attention to detail from Caroline Sherry and the Setfords team”
“The overall communication has been really poor”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 5.0 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | 5.0 out of 5 (good) | +2% | 692 |
Bottom line: Setfords is #1 of 5 on overall rating in this group.
500 reviews of Setfords. Filter by what matters to you.
Emma went above and beyond to keep us updated with the sale of my late mothers property. Always so helpful and cheerful.
We have been very happy with service provide by Simon Chalmers. Everything was done with out issue that we requested and we are always kept informed communication is excellent. Great service
Jonathan Ritson with Setfords made buying out first house so simple and stree free
Brilliant service from start to finish. Victoria was friendly, approachable and professional, responding to queries in a timely manner and supported us throughout the process. Highly recommended
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Great service and communication
Lauren was brilliant. Professional, quick to respond and supported us brilliantly on a very quick process. Offer accepted to completion in less than 3 months
Angie Dooling was brilliant… Supported me throughout each stage of sailing my house.She explained everything throughly in terms I could understand and always a quick response when I had any questions…would definitely use again …..Thankyou
Fantastic service from Setfords - I bought and sold homes very smoothly and efficiently with Heather who provided us with clear and thorough updates throughout the whole process. She was also excellent at explaining things on the phone at short notice whenever needed - highly recommended! Thanks very much Heather, hope you’re enjoying the summer!
I have been dealing with Christopher Porter with complicated terms and conditions with my divorce who has simplified the process and has been outstanding with his help and advice. I would recommend him to anyone .
Wonderful service, very professional and helpful. They worked really hard to complete our house sale in record time. These are the best solicitors we have ever dealt with and would 100% recommend Gemma and her team at Setfords.
Good efficient service
Very friendly and nothing is too much thanks for everything I will definitely use again
Fantastic service from start to finish! Anna Blackwell worked for us for a house sale and purchase and we completed within 5/6 weeks. Always got hold of Anna when I needed too and Anna was always honest to us. Thank you so much for a fantastic service. I would recommend Setfords to anyone wanting to sell or buy a house.
Emily and team at Setfords was fantastic - very responsive and efficient! She made a stressful process smooth sailing!
I was very happy and impressed with the quality of work and the efficiency of Ms Emily Frank in dealing with my cases. I did recommend your company to my family and friends.
Setfords is a UK-based law firm ranked among the Top 100 in the country, offering a comprehensive range of legal services across various sectors. The company specializes in individual services such as property law, family law, wills and probate, and personal injury, catering to private clients seeking expert legal assistance. Additionally, Setfords provides business services including commercial property law, employment law, immigration, and dispute resolution, targeting small to medium-sized enterprises in need of legal support. With a network of over 600 solicitors nationwide, Setfords emphasizes a personal service approach, ensuring that clients receive tailored legal advice. The firm is committed to delivering accessible and efficient legal solutions, making it a trusted choice for individuals and businesses alike. For more information, visit their website at www.setfords.co.uk.
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