The lady that helped. Excellent
The lady that helped, did it wifh speed. This shows here knowledge is amazing. Excellent

Setfords is a UK-based law firm ranked among the Top 100 in the country, offering a comprehensive range of legal services across various sectors. The company specializes in individual services such as property law, family law, wills and probate, and personal injury, catering to private clients seeking expert legal assistance. Additionally, Setfords provides business services including commercial property law, employment law, immigration, and dispute resolution, targeting small to medium-sized enterprises in need of legal support. With a network of over 600 solicitors nationwide, Setfords emphasizes a personal service approach, ensuring that clients receive tailored legal advice. The firm is committed to delivering accessible and efficient legal solutions, making it a trusted choice for individuals and businesses alike. For more information, visit their website at www.setfords.co.uk.
Setfords consistently receives high praise for its efficient and professional legal services, with many reviewers highlighting the smooth and speedy processes facilitated by their solicitors. Customers frequently commend the excellent communication and responsiveness of staff, such as Karen and Lorna, who go above and beyond to ensure a seamless experience.
The overall sentiment reflects a strong recommendation for Setfords, with many stating they would use their services again. However, a few critical reviews mention issues with communication and dissatisfaction regarding case handling, including instances where cases were dropped without explanation. Despite these concerns, the overwhelming majority of feedback emphasizes the quality of service and attention to detail provided by the team.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 5.0 | 196 |
| Apr 25 | 4.9 | 346 |
| May 25 | 4.8 | 163 |
| Jun 25 | 4.9 | 190 |
| Jul 25 | 4.8 | 105 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, sensible advice and attention to detail from Caroline Sherry and the Setfords team”
“The overall communication has been really poor”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 5.0 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | 5.0 out of 5 (good) | +2% | 692 |
Bottom line: Setfords is #1 of 5 on overall rating in this group.
500 reviews of Setfords. Filter by what matters to you.
The lady that helped, did it wifh speed. This shows here knowledge is amazing. Excellent
Angie Dooling and her assistant Anthony were fabulous! Both were efficient in communications, we had emails with concise information and instructions and calls when needed. Estimated timeframes were provided and we achieved those and completed a week before we thought.
We sold our home whilst relocating internationally. Our solicitor, Emily, was very responsive and supportive throughout the selling process. She made us feel very reassured at a time that was very stressful and unsettling. We would certainly recommend setfords based on our experience.
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My experience was so great and the response to my questions was so quick to answer all my question and everything was followed to the procedure It was so easy working with the team Samuel Williams and Nicholas did a great job. I will recommend this service to anyone Thanks you all
Setfords Solicitors are simply exceptional. When everyone else was too afraid to take on a huge company, Setfords stood by me without hesitation. They turned one of the most stressful, overwhelming experiences of my life into a calm, manageable process. Every question was answered, every fear reassured, and I was given the confidence to stand up and win against a company that tried to intimidate me. Their knowledge, care, and professionalism are second to none. If you’re scared or unsure — trust Setfords. They made the impossible feel possible.
Highly recommended. We have used Carla Griffin at Setfords a number of times. Professional, thorough and polite always.
I worked with Julia Breach to purchase my first home and she was exceptional. She was very diligent, super helpful and communicated effectively and professionally. I really agonised over choosing a solicitor as I’ve heard that they can make or break the process. Julia showed me I had nothing to worry about. I’m so grateful to her and to Oliver who made this process so smooth.
Dawn was extremely efficient and understanding. I would have no hesitation in recommending her services.
Excellent efficiency and professionalism from Susan Lyons.
Sarah Howe is an exceptional solicitor, supported by an incredibly strong team. We cannot fault her services at all! We had a very challenging chain and without Sarah, it would have collapsed. Thank you for all your tireless hard work. We are so grateful. If you are looking for a reliable conveyance solicitor, look no further. Highly recommended. Thanks once again, Emma and Mart
Karen Newman at Setford's was outstanding at handling the conveyancing process. She was extremely efficient ,thorough and professional in all aspects of our sale and purchase providing good advice as and when required. Karen often anticipated potential issues and provided solutions to keep the process running as smoothly as possible. A great service and would recommend to anyone buying or selling property. Karen a big thank you . If we ever need you again we know where you are!
Excellent service and expertise guidance with the whole process of divorce explaining all options from the beginning. Highly recommend Setfords and especially Mr Wayne Phillips who l was allocated to work with me. It made a challenging, emotional process straight forward and costs are discussed each stage of the Divorce process so a big thank you
Marie Smith at Setfords was outstanding at handling the conveyancing process. She was extremely thorough and felt like a very steady hand guiding us through the process. When external time pressure was applied, she went above and beyond to ensure we exchanged and completed very quickly. Her communication throughout the process was faultless.
Helen Wilde was absolutely amazing throughout my house purchase. From day one, she was responsive, organised, and incredibly thorough. She communicated clearly at every step, which made the whole process feel smooth and stress-free. We completed at 10:26am on the dot thanks to her efficiency! Helen is not only brilliant at her job, but also a true professional. I’d recommend her to anyone without hesitation.
The purchase of my property was handled by Henna Khan and right from the outset she made the entire process smooth, calm, efficient and with a healthy dose of friendliness which made it all very pleasant and completely unstressful. I would definitely recommend Henna to friends and family.
Prompt response to my enquiry. Friendly and to the point, no waffle. Helpful and confident attitude was very reassuring to me.
Chris was very professional and responsive to all my queries as a first time buyer. The process was straightforward and transparent for what can be a very confusing and complex process. Highly recommend!
First time selling and moving and Setfords were fantastic. They were friendly in contact and always available when needed. We picked a local branch which we could visit in person which was a big plus however I was equally supported over phone and email. Highly recommend!
I worked with Merlin Batchelor. Merlin was diligent, informed and to the point. His responses were prompt, often working outside of office hours to give me clarity with urgency. I can't fault his approach. Setfords are more expensive than my previous conveyancing solicitors, but I consider it money well spent in lieu of the service I received. I'd highly recommend Merlin and the Setfords team.
Setfords is a UK-based law firm ranked among the Top 100 in the country, offering a comprehensive range of legal services across various sectors. The company specializes in individual services such as property law, family law, wills and probate, and personal injury, catering to private clients seeking expert legal assistance. Additionally, Setfords provides business services including commercial property law, employment law, immigration, and dispute resolution, targeting small to medium-sized enterprises in need of legal support. With a network of over 600 solicitors nationwide, Setfords emphasizes a personal service approach, ensuring that clients receive tailored legal advice. The firm is committed to delivering accessible and efficient legal solutions, making it a trusted choice for individuals and businesses alike. For more information, visit their website at www.setfords.co.uk.
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