Setfords is a UK-based law firm ranked among the Top 100 in the country, offering a comprehensive range of legal services across various sectors. The company specializes in individual services such as property law, family law, wills and probate, and personal injury, catering to private clients seeking expert legal assistance. Additionally, Setfords provides business services including commercial property law, employment law, immigration, and dispute resolution, targeting small to medium-sized enterprises in need of legal support. With a network of over 600 solicitors nationwide, Setfords emphasizes a personal service approach, ensuring that clients receive tailored legal advice. The firm is committed to delivering accessible and efficient legal solutions, making it a trusted choice for individuals and businesses alike. For more information, visit their website at www.setfords.co.uk.
Setfords consistently receives high praise for its efficient and professional legal services, with many reviewers highlighting the smooth and speedy processes facilitated by their solicitors. Customers frequently commend the excellent communication and responsiveness of staff, such as Karen and Lorna, who go above and beyond to ensure a seamless experience.
The overall sentiment reflects a strong recommendation for Setfords, with many stating they would use their services again. However, a few critical reviews mention issues with communication and dissatisfaction regarding case handling, including instances where cases were dropped without explanation. Despite these concerns, the overwhelming majority of feedback emphasizes the quality of service and attention to detail provided by the team.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 5.0 | 196 |
| Apr 25 | 4.9 | 346 |
| May 25 | 4.8 | 163 |
| Jun 25 | 4.9 | 190 |
| Jul 25 | 4.8 | 105 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, sensible advice and attention to detail from Caroline Sherry and the Setfords team”
“The overall communication has been really poor”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 5.0 out of 5 (good) | — | 1,000 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | 5.0 out of 5 (good) | +2% | 692 |
Bottom line: Setfords is #1 of 5 on overall rating in this group.
500 reviews of Setfords. Filter by what matters to you.
My solicitor was very professional, reliable and very time efficient. Most importantly I was reassured that she was acting in my best interest throughout the whole process and I felt safe.
Very professional and friendly service. I would recommend Setfords 100%.
Jeffrey Gilbert was really helpful and thorough with expert advice and a friendly service.
Anna Nuttall's dedication and attention to detail got us to completion in good time. We appreciated her professionalism and personable interactions during the entire process which was exceptional.
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Our solicitor, Kristel Solaja, guided us through a complicated process of selling a leasehold flat (Help to Buy new build) and purchasing a house in London. While the journey was more complicated than we were anticipating (largely due to Help to Buy), Kristel was a consummate professional throughout. She was always accessible, her replies were always clear, she was very quick to respond to queries and helped us think through various difficult decisions with kindness and expert insight. When it came down to a very tight deadline, Kristel pulled out all the stops to ensure that we safely completed by our deadline (important as we would have had to re-open the Help to Buy sale processes again. Broadly speaking, Setfords onboarding processes were modern and straightforward and the perfect combination of the human and the automated. I couldn't recommend Kristel more highly.
I recently used Setfords Solicitors for the purchase of my new home, and I had the pleasure of working with Karl as my solicitor. From start to finish, Karl was incredibly professional, efficient, and easy to communicate with. He guided me through the entire process with clarity and patience, always taking the time to explain each step and ensuring I felt confident and informed. Buying a home can be stressful, but Karl made the experience much smoother and far less daunting. His attention to detail and prompt responses gave me real peace of mind, and I always felt like I was in good hands. Everything was handled smoothly and on time, and I couldn’t be happier with the service I received. I would highly recommend Karl and Setfords Solicitors to anyone looking to buy a property — truly a five-star experience.
Overall I would rate my experience with Setfords as medium. I did not have any major issues, however they took too long to process my purchase and kept telling me they will issue the information pack on a certain date and kept missing that date. Communication with the team I had assigned was easy and direct, and they were always very helpful in answering any queries I have. However, the communication between their offices and head quarters seems to be quite chaotic. Their HQ are apparently responsible for filing documents and payments, and they have not performed well enough to justify the higher price you pay to appoint Setfords. After the sale was complete I kept being chased by people who were not in the original team asking me to sign more deeds which I had already signed. This happened twice because apparently the documents I signed were not filed correctly. More than a nuisance than anything else, but it took away from my time and nerves. Moreover, the HQ missed the deadline for submitting my HMRC Stamp Duty tax form and as a result I received a letter that I need to pay a £100 penalty charge. Setfords promptly payed for it as soon as I made them aware of it. However, I received more letters from HMRC saying the payment was not received and it took me awhile to get a confirmation from Setfords that they have actually made the payment. I think Caroline and Ray were very professional and fairly easy to reach. But overall I would say I would have expected more from Setfords considering their higher fees and previously excellent reviews. It is possible that the teams are overworked due to the change in Stamp Duty Tax this year, however it was quite frustrating at times.
I can thoroughly recommend using Setfords having used Gemma Brennan for our Equity Release mortgage and Carol Lovejoy Edwards for the purchase conveyancing. We had a difficult and protracted sale on a property in Scotland and without the help of these two ladies I think we would have given in. The difference between our Scottish conveyancing solicitor overseeing the sale of the Scottish property and Setfords for our purchase in England was like chalk and cheese! We always had a response straight away from Carol and Gemma and they always stressed we could call at any time for advice and this was 100% true. Gemma was so calm and reassuring, responding as soon as possible to our queries, even though she is extremely busy travelling the length and breadth of the country for meetings, just what you need when the chips are down. Carol's delightful sense of humour would brighten up anyone's day! Carol was always there, supportive and in contact when needed throughout the process. I was wary of using a remote legal team but my fears were totally unfounded with Setfords, five stars all round and a round of applause to Gemma and Carol!
Great service throughout the whole process We were working with Vicky who made us feel very assured during the process with all details related to us at each step Would highly recommend and will us again if needed
I've used Setfords twice for conveyancing now and they've been fantastic both times. Anthony was really knowledgeable and helpful, you can trust him to take care of everything properly and chase others in the chain. Made the whole experience a great deal easier. Highly recommended
Working with Jim McElhinney on the sale of our leasehold property was an absolute game-changer given the difficult circumstances we faced. From advising us on the intricacies of the deed of variation to navigating multiple sales that unfortunately fell through, Jim’s calm professionalism and deep expertise shone through consistently. His proactive communication meant we were never left guessing: he explained each legal hurdle clearly, anticipated potential pitfalls, and guided us toward solutions that kept the transaction on track. We are truly indebted to him for his wealth of experience and unwavering support during such a tricky time. If you’re looking for someone who combines legal acumen with genuine care for his clients’ interests, Jim McElhinney at Setford’s will not disappoint. We cannot recommend his services highly enough to anyone - he will go above and beyond to achieve the best outcome. Thank you ever so much, Jim.
Jessica and Kim were fantastic from start to completion. Always responsive and informative on any questions asked, couldn't recommend them enough.
I want to express my sincere gratitude for your excellent work on my case. Your professionalism, attention to detail, and dedication have been truly impressive. I particularly appreciate your prompt responses and the clear communication throughout the process. I am very pleased with the outcome and the way you handled everything
The efficiency and factual responses at all times along with achieving the end result within the time restraints
Setfords is a UK-based law firm ranked among the Top 100 in the country, offering a comprehensive range of legal services across various sectors. The company specializes in individual services such as property law, family law, wills and probate, and personal injury, catering to private clients seeking expert legal assistance. Additionally, Setfords provides business services including commercial property law, employment law, immigration, and dispute resolution, targeting small to medium-sized enterprises in need of legal support. With a network of over 600 solicitors nationwide, Setfords emphasizes a personal service approach, ensuring that clients receive tailored legal advice. The firm is committed to delivering accessible and efficient legal solutions, making it a trusted choice for individuals and businesses alike. For more information, visit their website at www.setfords.co.uk.
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