Supervenligt personale
Supervenligt personale, dog fremstår butik lidt rodet

Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
Reviewers generally praise SILVAN for its quick delivery and helpful staff, highlighting experiences with employees like Søren and Nawin, who provide excellent service. Many customers appreciate the ease of ordering and the promptness of shipping, often noting that their items arrive well-packaged and on time.
However, there are notable complaints regarding product quality, with some consumers receiving damaged or poorly cut materials, which detracts from their overall satisfaction. Additionally, issues with the click-and-collect service and inaccurate inventory information have frustrated some customers. Despite these concerns, the majority of reviews reflect a positive sentiment towards SILVAN, particularly for its service and efficiency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 999 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.2 | 761 |
| Jul 25 | 4.2 | 238 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Virkelig behjælpeligt personale”
“Click an collect crap Det hele var pakket med skæve brædder Det dårlig service og ikke i orden at lægge skæve planke...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.9 out of 5 (fair) | — | 999 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: SILVAN is #4 of 5 on overall rating in this group. On website & app, Ingrams Water & Air scores higher (4.6 vs 2.9).
500 reviews of SILVAN. Filter by what matters to you.
Supervenligt personale, dog fremstår butik lidt rodet
Varen og prisen ok. Men personale meget uinteresseret i at betjene kunder. 2 yngre medarbejdere travlt beskæftiget med at tale med hinanden og først efter flere henvendelser gad de betjene mig.
Nemt at leje tæpperenseren, men afleveringen var ikke god. Kunne ikke få en kvittering, da kassen blev gjort op. Fik en besked dagen efter om den ikke var afleveret. Ringede til butikken og heldigvis var der en medarbejder som kunne huske mig ellers skulle jeg betale..
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My click/collect order was ready when promised, but finding the click and collect counter was an adventure. No signs up anywhere, that I could see. Asked in store and got some directions ("outside and around the corner"), but literally no indication until you got there, and even then I might just have walked away because someone else was standing in front of the one very small sign. Why not make it easier, for the people who want to give you money?
Silvans bestilling og aflevering var hurtig og prof. Leverandørens beskrivelse af varen var i stedet var dårlig, meget sparsommelig, med manglede billeder og detaljer ar produktet (regnvandsbeholder)
Fik efter click and collect bestilling udleveret bulet og beskadiget spand, hvor noget af det sorte indhold var løbet ud og ned ad siden. Alligevel påstod ekspedienten, at alt indholdet var i spanden!
Ved bestilling oplyst en forventet leverings dato. Hørte intet før et par dage efter denne dato, hvor varen først blev afsendt. Så dårlig info omkring levering.
Jeg fik mine varer som jeg bestilte, jeg synes bare det er ærgelig at når man bestiller så står der hvornår man burde modtage pakken. Det passede ikke helt.
På hjemmesiden er produktet med metalgevind. Har derfor valgt produktet. Jeg fik leveret produkt fremstillet med plastgevind, dvs møtrik kan ikke monteres så fast som ønsket.
Prisen var god. Click and collect var nemt. Desværre manglede én af de bestilte varer, hvilket jeg først opdagede derhjemme, så jeg måtte tilbage til butikken igen. Jeg HADER at Silvan i Vejle tilsyneladende har en p-vagt boende. Sidst min bedre halvdel handlede der, fik hun en p-afgift på under 5 min (på en søndag hvor 5/30 pladser blev brugt). Siden har vi undgået Silvan i nogle år, men vendte så tilbage nu. Guess what? Mindre end 2 min. efter jeg parkerede, stod der er en p-vagt ved min bil (igen en søndag med 5/30 pladser i brug). Denne gang var p-skiven heldigvis sat. Så farvel igen Silvan. Det er simpelthen ikke risikoen værd at handle hos jer 👎
Lang kø og spurgte om de ikke kunne kalde ind og fik så at vide de havde 2 sygemelding så det kunne de ikke så havde det været hurtigt med scan selv kasse
Nyt system hvor man skal taste de sidste 4 cifre i ens order ind på tablet, uanset om det er pakke eller cac. Det overså jeg, og magen til sur og ikke serviceminded ung dame skal man lede længe efter🤨😡
Jeg synes godt Silvan kunne tjekke rengøringen af maskinen, når den returneres. Jeg oplevede den lugtede surt og der var vand i slangerne. Lidt ubehageligt
Havde lejet 3 varmeblæsere. Vi fik hurtigt gang i den ene. De andre to brugte vi mere end en time af vores tid på - det lykkes aldrig at få dem tændt. Både øv - fordi vi manglede varme og spild af tid, vi hellere ville ha brugt på vores gæster. Blev efter en uge kontakte af deres kundeservice som kompenserer for fejlen - god stil 👍🏼
Bestilling og levering fungerer fint. Men det lille solcelle springvand er ikke godt.
Silvan A/S is one of Denmark's largest retailers of building materials, catering to both private consumers and professional craftsmen. Founded in 1874, the company operates 45 physical stores across the country, alongside a comprehensive online shop that offers over 30,000 products. Customers can find a wide range of items including tools, garden supplies, paint, and home improvement materials. In addition to retail, Silvan provides various services such as tool rental, key duplication, and custom wood cutting through its sawmill. The company also features a click-and-collect service, allowing customers to order online and pick up their items at a nearby Silvan location within 30 minutes. This focus on convenience and variety makes Silvan a preferred choice for DIY enthusiasts and professionals alike.
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