Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions.
The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
Squirrel Internet Ltd has a positive customer experience.
Squirrel Internet Ltd receives a largely positive reception from customers, with many praising the quick installation and reliable service. Reviewers highlight the ease of setup, often noting that the installation process is straightforward and efficient.
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Consumers appreciate the good quality of service and the reasonable pricing, with several mentioning that they received solid internet speeds as advertised. However, there are notable complaints regarding customer service, particularly when it comes to contract cancellations and unexpected fees. Some customers express frustration over long wait times for installation and a lack of communication from the company. Despite these issues, the majority of feedback remains favorable, reflecting a strong overall sentiment towards Squirrel Internet Ltd.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.5
856
100%
-0.3
● Low
4.5 / 5 overall
=
856 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.2▼ 0.3
12-month avg
4.4
All-time
4.5
Category avg
3.8
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.6
42
Sep 24
4.5
41
Oct 24
4.6
34
Nov 24
4.2
61
Dec 24
4.4
61
Jan 25
4.2
43
Feb 25
4.6
61
Mar 25
4.4
76
Apr 25
4.4
86
May 25
4.0
59
Jun 25
4.4
62
Jul 25
4.2
47
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 415 positive reviews
Customer service39%
160 mentions
Fast & efficient35%
144 mentions
Easy to use25%
102 mentions
Prices & value16%
67 mentions
“So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day...”
On “Customer service” · Jul 18, 2025
Top complaintsof 67 negative reviews
Customer service37%
25 mentions
Installation30%
20 mentions
Payment issues18%
12 mentions
Cancellation16%
11 mentions
“Awful service, they lie are not trustworthy would not recommend, scammers told me I had 30 day cooling off period and...”
On “Customer service” · Jul 14, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
Overall rating and review count for this company and similar companies
Bottom line: Squirrel Internet Ltd is #5 of 5 on overall rating in this group. On service, Freedomsat 4G, Fibre & Satellite Broadband Internet scores higher (4.8 vs 4.4).
Reviews
500 reviews of Squirrel Internet Ltd. Filter by what matters to you.
This company is shocking 2 months, no installation, no sorry or anything . In May they said they would connect the first part then a week later they would need someone to be at home for the final install. I booked time off work then they cancelled said no line in sight, I had to contact them to find out what was happening. They said it wasn’t them who fit it but would get back to me. Eventually they said they would send a supervisor out to assess the problem, never heard anymore, I contacted squirrel once again they said the same again and they would find out from ms3 the cable company. Weeks after, many emails later they told us to chat to our neighbours to see if they could span a cable across their yards, so I went round to see them. All said not a problem. I contacted squirrel to let them know, weeks later they gave me another date for installation, once again they never turned up. I contacted squirrel again who didn’t believe me , they then told me to be at home for the final fit. (which I booked time off work) but they never turned up at all . Got no response from squirrel again, we are now mid July so I cancelled it. Had no sorry or anything, they are a joke!!
They can't wait to get your money very helpful up until that point, once you want to cancel they don't care about you one bit they want their router returning which I agreed to do but don't own a printer the only people to reply have said either I pay to return it using tracked & insured couriers or invest in a printer if not they want £85 for a router that costs £25 off amazon 😂.
Company is a joke, they're expecting everyone to own printers if not they don't care they'll just threaten you with a CCJ which is what they did with me.
AVOID AVOID AVOID!
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Awful service, they lie are not trustworthy would not recommend, scammers told me I had 30 day cooling off period and now saying 14 and won’t cancel my contract
My contract with sky was coming to an end on July 5th. The only reason I chose to go with squirrel was because of the price difference. Now I understand why it’s so cheap! At the back end of May I decided to go with this company. 6th June an engineer was sent out to check the service could be migrated - great start I thought. I soon received an email on the same day stating that nothing else was required and the internet could be migrated over without a problem…. The end of June arrives and I’m 5days from being without a contract & no communication from squirrel. I contacted them to find out what was going off & was told someone would get back to me that same day - they didn’t. 2 days later, I decide to chase them (again). I received an email back asking if I have a modem in the property, (I had already told them in previous emails that I only have one from sky), no response back. 5th July I chase them again to find out what’s happening in a panic my internet was going to be cut off. They got back to me asking me the same questions about the modem and they will need to arrange an engineer visit, the earliest they could do was 17th July. 🤦♀️
I’ve never known anything like it. I was seeking a cheaper broadband within plenty of time to get it sorted before my contract ran out with Sky, you’d think 2 months notice would have been enough but clearly not. Upon explaining to sky the current situation they are now going to match squirrels offer & have been very apologetic for my experience throughout just needing a very simple swap over! I never had such a palaver when I switched from BT to sky a few years ago. The modem was sent out simply to plug into an already existing line & it was up and running. Squirrel said they need to use a £5000 tool in order to plug it in so god knows what they was intending to do - nothing was made clear aside from the fact they don’t communicate between each other, & clearly don’t seem to know what they are doing. I cancelled my order today as it just seems to be so difficult and stressful.
Very poor customer service from the off, took 2 months of talking & still nothing was done. If i was you I’d stick with the providers that know what they’re doing!!
actually awful internet. the floor above where its placed gets 11mb download speed despite us getting the best possible package (900mb). save urself and go somewhere else
I'm one month in and the Internet is terrible. Speeds are showing half of what I'm paying however with that it should be fine. But it seems that the speed displayed does not justify what I'm getting on my computer. It's slow, laggy, not reaching upstairs. My last provider was Virgin and they were not the best but a lot better than Squirrel. The chap I called was rude, told me the whole "well if you was to buy a car from the garage" garbage. He was not there to help or resolve my issue. on top of this I purchased a mesh router as I'm getting a garden room however this does not help a lot and I'm told if the Internet does not reach to them buy multiple mesh or wifi extenders. Sadly I've been caught in a 24 month contract now and seriously regretting my choice. when something is saying it might be to good to be true, trust me it is with Squirrel.
Customer services the worst ever. When I was changing address and asked then to transfer to new address they could not supply the service in East Riding of Yorkshire. They could not fulfill their contract. Then total unreasonable. Proof of the new address required. Over half a dozen different documents supplied to prove move. East Riding council email as to were I am living rejected. They will only accept a solicitors paid letter. Bottom line they could NOT supply the service. Total bullies thereafter.
Ever since I informed squirrel I was cancelling my contract at the end of my 24 month period the performance of my internet has plummeted, Ive now got really slow download and upload speeds and connection constantly drops.
The man on the phone was rude tried to explain my problems to him that I’m a single person on universal credit with a disability and health condition but tried to charge me 500 pound because I told them the Wi-Fi wasn’t that great in my house told me I had to pay a lump sum of money to leave then refused to give me his name and the manager to talk to, I’m honestly so disappointed
Purchased Fibre 900 but download speeds are at best 860Mbits on an ethernet connection. Upload speeds are around 920Mbits. This indicates serious contention. In other words, they're heavily oversubscribed – too many users (when I spoke to their tech support, they say the network is simply busy and this is to be expected).
Given they're cheap as chips, I guess oversubscription is to be expected, but I didn't sign-up for a second-rate service. They simply say they only guarantee at least 60% of the advertised speed, so it could be as bad as 540Mbits and they wouldn't even raise an eyebrow.
They spam me with special offers, too, with no unsubscribe button (they pretend these are "operational" emails, about important service issues; by doing this, they are breaking the law).
Finally, just before I had the service installed, they came out with a special offer lower than what I was paying. I asked if I could switch to that, and they said no. Great customer service, to boot, and a terrific way to start a relationship with them.
I do not recommend squirrel because they do not provide a stable internet connection.
Last month there was no internet for 2 days and it was a weekend and today there is no internet access again.
I moved to them a year ago and during this year it happened every now and then.
I'm just waiting for my contract to end so I can move out of them.
Left my old provider to go with these, they cancelled my installation appointment the day before and said they'd rectify in 7-10 days. Been 11 days and can't get through to them. Very disappointed
I have sky q installed with two tvs. It worked fine with previous system but dors not work now. I have contacted your help line twice and have had respectful assistance but i still don’t have working tv.
Good. Luck trying to Contact these People.. I can't.
Aprx 20 hour disconnection and they did not even apologise.
Quick to take your monthly subscription.
Definitely changing supplier when contract finishes.
I ordered Squirrel on 8th Feb. It's now the middle of May and they still haven't got it done, and now they've even cancelled the order.
On their first visit, they failed because someone was parked over one of the BT pits. Fair enough.
But then they 'forgot', and I had to chase them multiple times to get them to visit again.
On their second visit, they found that the BT ducting was blocked. Again, fair enough, not their fault that the builders damaged the ducting. Until the engineers started blaming the first team for not checking the property ducting was clear on day 1, which was A BIT RICH since two of the engineers were from the SAME TEAM that failed to rod it on day 1. Gaslighting at its finest.
They then turned up for a third visit unannounced. Attempted to rod the ducting again. WHY? We know it's blocked.
And a fourth visit, again unannounced. Attempted to rod the ducting again. Seriously?
And a fifth unannounced visit with the rods. This time they actually dug up some of the path and found why the ducting was blocked, and realized they would need to dig up the road - something they really could have discovered weeks and weeks ago. They promised me the road dig had been 'booked in for May 1st/2nd'.
Then a service agent called me to confirm that engineers would be visiting on the 2nd May, and said "because the ducting works have been completed". Ummm NO they haven't. The ducting works have NOT been completed. I told her that someone has been telling her porkies, because the ducting works still need to be done. The road still needs to be dug. She told me she would find out, and ring me back.
She ... didn't ... ring ... back.
They've posted out my router with instruction to plug it in - IN TO WHAT? There's no fibre to my property yet.
Then May 1st came and went, and nobody turned up to dig the road on the day they promised.
Then at close to midnight, an email "there is a car parked over the pit we need access to ... this order has been delayed until this can be resolved".
WHAT? You're meant to be digging up the road, but you're emailing me about a parked car that happened two months ago, and that it is blocking you installing the fibre through the duct that you HAVEN'T LAID YET under the road you HAVEN'T DUG YET!
I emailed asking for explanation, giving a breakdown of all the events, and asked when the road would be dug.
They sent NO RESPONSE to my mail.
And then, UNANNOUNCED as always, they turned up again on May 15th, two weeks after agreed. They dug up the road, and laid new ducting.
I thought finally, things are moving... And then the same night after they laid the new ducting, Squirrel emailed me "YOUR ORDER HAS BEEN CANCELLED".
What the actual DUCT is going on here?
I contacted them again on Monday to find out WHY they are cancelling my order.
First they try to tell me it's because of the parked car - the parked car that happened MONTHS AGO.
Then they tell me it's because I didn't respond to their message telling me about the parked car - WHICH I RESPONDED TO THE NEXT DAY by sending them an email asking what the heck they are doing and why they are emailing me about a parked car that happened months ago.
At NO POINT does the service agent ever admit this is any kind of mistake. Never does he say anything like "Sorry, this install should not have taken three months." "Sorry, we should not have cancelled your order." "Sorry, our communication was not up to par."
They're telling me the only way forward is if I put in a NEW order, but I'm thinking WHY should I even go with this company now? They've demonstrated they are COMPLETELY INCOMPETENT at organizing the installation, and probably could not organize a drinking event in a brewery. They've failed to turn up on days they promised, turning up unannounced on other days. They've sent me messages showing they have no idea what is going on. They've failed to respond to email. Then they have cancelled my order telling me it's because *I* have failed to respond, even when I when I had responded and was still waiting for a response FROM THEM. And then to top it off, not even a 'sorry' when I contact them about it.
Today morning onwards i am not getting internet,there website is also down,not able reach given customer care number.because of this i had to reschedule all my meetings. This is totally annoying. If someone from squirrel is reading this ,do something about this.
We have only had Internet 3 weeks it has gone down three times all ready this not a good service at all really disappointed at this at this provider sorry to say.and the company ms3 did not want to know and could not keep us updated .
Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions.
The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
