Installation and set up very easy thank…
Installation and set up very easy thank you !!!

Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
Squirrel Internet Ltd receives a largely positive reception from customers, with many praising the quick installation and reliable service. Reviewers highlight the ease of setup, often noting that the installation process is straightforward and efficient.
Consumers appreciate the good quality of service and the reasonable pricing, with several mentioning that they received solid internet speeds as advertised. However, there are notable complaints regarding customer service, particularly when it comes to contract cancellations and unexpected fees. Some customers express frustration over long wait times for installation and a lack of communication from the company. Despite these issues, the majority of feedback remains favorable, reflecting a strong overall sentiment towards Squirrel Internet Ltd.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 856 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 42 |
| Sep 24 | 4.5 | 41 |
| Oct 24 | 4.6 | 34 |
| Nov 24 | 4.2 | 61 |
| Dec 24 | 4.4 | 61 |
| Jan 25 | 4.2 | 43 |
| Feb 25 | 4.6 | 61 |
| Mar 25 | 4.4 | 76 |
| Apr 25 | 4.4 | 86 |
| May 25 | 4.0 | 59 |
| Jun 25 | 4.4 | 62 |
| Jul 25 | 4.2 | 47 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day...”
“Awful service, they lie are not trustworthy would not recommend, scammers told me I had 30 day cooling off period and...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | −1% | 856 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.8 out of 5 (good) | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.9 out of 5 (fair) | 4.4 out of 5 (good) | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 3.9 out of 5 (good) | +3% | 175 |
Bottom line: Squirrel Internet Ltd is #5 of 5 on overall rating in this group. On service, Freedomsat 4G, Fibre & Satellite Broadband Internet scores higher (4.8 vs 4.4).
500 reviews of Squirrel Internet Ltd. Filter by what matters to you.
Installation and set up very easy thank you !!!
Reliable service. Easy to follow instructions when first setting up.
Great Installation, Great Speed at -great Price!!!!
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Everything was exactly as we had been told to expect. Jack was fantastic from us first meeting him and signing us up to Squirrel. Once the box and router were installed, I managed to change the change the mobiles, the computers and Sky with no problem, but struggled connecting the doorbell, the Hive, and the shower(!). However, the wonderful Jack was incredibly supportive and helped us to sort these problems out, we were so grateful. Just a couple of things in terms of the change-over: - the router arrives the day after the box had been installed which meant a very tight time limit for me to sort things before we went away. - more instructions/information about connecting devices would be useful for us "oldies". In the short time we've had Squirrel (given we've been away for a week!), I am very happy with the internet service, and particularly the support from Jack. We got a great deal: £1 a month for 3 months and then half what we paid KCom for the duration of the 2 year contract. (KCom put the price up 3 times during my 2 year contract with them, I had naively thought a contract meant that the price was fixed for the duration of the contract!) I'm really hoping that Squirrel continue to perform so well and offer such great prices, and am very happy to highly recommend them.
All went as planned.
Ease of transition from old supplier and installation workers very polite and professional
Very good quality service. Had no problem yet. Thank you for my broadband.
They treated me well to get the internet and helped me get online again
I’ve just switched to Squirrel Internet after a complete disaster trying to move to another provider who left me without any broadband at all. Squirrel Internet has been an absolute lifesaver. From the moment I contacted them, their team was friendly, professional, and determined to help. Harrison, in particular, was outstanding. He got me fully up and running in less than 30 minutes, kept me updated every step of the way, and explained everything clearly and patiently. After days of stress and no internet, Squirrel Internet delivered exactly what they promised — fast, reliable service and fantastic support. I honestly couldn’t be happier. Highly recommended to anyone looking for a provider who truly cares about their customers and knows how to get things done!
Firstly the price , it is nearly half the price with no increases for two years which is great. Secondly Ryan the sales rep has been so helpful polite and respectful and not pushy, so I would definitely recommend squirrel
The gentleman who installed it was very pleasant and when my grandson rang them it was answered by a very helpful man it was a change not to get a automated voice saying press 1, 2 ,,3, for different questions , thank you for all the help you gave me.
Such good communication from start to finish, which was a huge contributing factor to our switch so thank you. Had a slight issue with the placement of our internet by the previous home owners and kcom but they kindly sent the router before the install and the engineer did it all for us. Has installed the box on the wall and it’s is much neater… 10/10 would recommend so far
Had no connection for a week but rang the helpline everyday and the gentleman I spoke to was very polite and patient with me.must have been fed up of hearing my voice to be honest.But I now have Internet so we'll pleased.
Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
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