So far
So far I’m not impressed It keeps freezing GRRRRRR

Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
Squirrel Internet Ltd receives a largely positive reception from customers, with many praising the quick installation and reliable service. Reviewers highlight the ease of setup, often noting that the installation process is straightforward and efficient.
Consumers appreciate the good quality of service and the reasonable pricing, with several mentioning that they received solid internet speeds as advertised. However, there are notable complaints regarding customer service, particularly when it comes to contract cancellations and unexpected fees. Some customers express frustration over long wait times for installation and a lack of communication from the company. Despite these issues, the majority of feedback remains favorable, reflecting a strong overall sentiment towards Squirrel Internet Ltd.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 856 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 42 |
| Sep 24 | 4.5 | 41 |
| Oct 24 | 4.6 | 34 |
| Nov 24 | 4.2 | 61 |
| Dec 24 | 4.4 | 61 |
| Jan 25 | 4.2 | 43 |
| Feb 25 | 4.6 | 61 |
| Mar 25 | 4.4 | 76 |
| Apr 25 | 4.4 | 86 |
| May 25 | 4.0 | 59 |
| Jun 25 | 4.4 | 62 |
| Jul 25 | 4.2 | 47 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far so good, we had broadband installed 2 weeks ago , the instalation was very quick, the router arrived the day...”
“Awful service, they lie are not trustworthy would not recommend, scammers told me I had 30 day cooling off period and...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | −1% | 856 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.8 out of 5 (good) | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.9 out of 5 (fair) | 4.4 out of 5 (good) | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 3.9 out of 5 (good) | +3% | 175 |
Bottom line: Squirrel Internet Ltd is #5 of 5 on overall rating in this group. On service, Freedomsat 4G, Fibre & Satellite Broadband Internet scores higher (4.8 vs 4.4).
500 reviews of Squirrel Internet Ltd. Filter by what matters to you.
So far I’m not impressed It keeps freezing GRRRRRR
Install was terrible and the actual service isn't much better 200mbps instead of 900
Read the reviews and got excited to find a great priced contract. Filled out a request form for installation, arranged a day/time slot (between 12pm-5pm). Received 2 reminders of the date/time. We made sure one of us was available and not at work. No one turned up, no one got in touch. I rang, no apology, just that they would look into it. We decided to cancel.
Connection is stable and speed is as advertised, however the install could have been better and isn't a great first impression for the company. "Another contractor" arrived to run the cable from the pole in the street to the house 2 weeks before the booked install date, which would have been fine, except they arrived with no warning and drilled an anchor point into the house without knocking on the door. When challenged only responded with "it's in the contract" - I checked, it isnt. Then left the coil of cable in a pile on the drive causing a trip hazard and several broken cable ties in the roadway. The cable has to run through/over a tree which I can only imagine they threw the coil of cable over the top of and probably landed on the car on the driveway.
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Only had it three days, been down two of them. Installation was great, everything else fine.
Not happy at all, booked in my installation for 23rd April. Then get a text message on 15th April to say an Engineer has been to compete a span to the property but was unable to gain access as the alleyway gate was locked. Nobody informed me that anybody was coming I had no idea. But this wasn't a big issue as it said they would be back on 17th so please can I ensure the gate is left unlocked. Well I cannot just leave it unlocked all day as it is a security issue for all the houses that it leads to so I made sure I was in all day so that I could unlock it when they came. Then at 4:45 pm on the 17th I got another text message saying my order had been put on hold and my installation date canceled as the engineer could not gain access again. I waited in all day and nobody knocked on my door, if they had I would've unlocked the date for them. So I rang them and arranged the span for the 22nd of April but then got a text saying it had been arranged for the 29th of April so I thought oh they've just put the wrong Tuesday down by mistake so I rang them, but was told no sorry the next available date for the span was actually the 29th April and then the installation date for the 1st May. I got the impression too that they blamed me for this, even though it was their fault, and that they were putting it back on purpose as I don't see how they had no more spaces to do the span whatsoever for 12 days when the first time they were back only 2 days later. So anyway this would mean being without Internet for a few days as I had already given the notice to cancel my Sky internet so after thinking it over for a few days, I cancelled the whole lot. Really annoyed as it's their fault that the engineer couldn't be bothered to knock on my door, yet because of that the time got put way back so I'm very frustrated with Squirrel and would not recommend.
The telephone transfer approach is all wrong in that the number transfer request is only submitted on the day of installation. Other providers I've used had it organised so the transfer occurred on the day the kit was installed, likewise for the router (which took 2 days to come). So, no internet for 2 days and for us, because the telephone transfer went wrong, 3 weeks paying for 2 internet services until the phone was transferred. Also, we had to chase Squirrel about the telephone transfer as they were not monitoring that the transfer request had not been actioned by the 'third party' who organise this and my current provider had not been advised about the need to transfer, hence continued to bill us. So, all in all a right mess-up for the transfer. Two stars given because they are cheap, and customer service seems good so far.
No internet upstairs although I only live in a 3 bedroom house, told I can pay more a month for a booster. The customer service man I spoke to was very unhelpful and rude, to the point I do not want to ring and deal with this company over the phone again, he was gaslighting me telling me I was been aggressive in the questions I was asking when I wasn’t! The internet to not connect to some major companies like Atlantic airways so I’ve had to use my phone on 5G I was also told by him that the 12 day cooling off period starts from the day you sign up so your pretty much left with none of them days by the time it is installed! Can not wait to move supplier!
I was told I could keep my icon lnrkinellpppp
Well, I've been with Squirrel internet all of 2 weeks and I'm currently sat here on a Friday night with no internet and no one to contact other than to send an email. I recently left Virgin Media after 7 years and not once did I go without the internet. I really am regretting my decision to leave Virgin Media to save a few quid.
Speed nowhere need advertised 900gbs, Actually slower than the 500Gbs I was getting on Talk Talk. Still waiting for resulution.
The engineer who installed the broadband signal router got the screws in half and just attacked them to the wall which fell off straight after he went so I had to get somebody else to come and drill the holes properly and put the screws in
Engineer arrived to fit the external and interior boxes. Didn't check the first pilot hole and drilled into the metal gate stantion so had to drill another hole in the adjacent wall for the cable. Joined everything up and said all I had to do was plug in the router. 2 days later the router turned up, plugged in but no Internet. Out of hours Team asked for availability so Engineer could come out. Told them after 1500hrs the next 4 days. Later that evening received a non returnable text to say the Engineer would be here tomorrow before 1200hrs. Had to email as the Out of hours Team don't answer the phone. Went to work at 0630hrs the next day and at 0800 received a call from the Engineer saying he was outside. Obviously no access so said he'd be back the next day after 1500hrs. Took a half day holiday the next day to make sure I was home. He didn't show up. Rang and emailed Squirrel and they apologised and rearranged for the next morning. Reminded them of the email trail/phone calls regarding access after 1500hrs so they had to move the Engineer appointment. Engineer turned up and said the initial install was poor and had to redo the connection. 5 days later we finally got some Internet.
Squirrel Internet Ltd is a telecommunications provider based in the UK, offering ultrafast internet services, home phone solutions, and mobile connectivity. The company aims to deliver high-quality customer service by providing direct access to knowledgeable staff, eliminating the need for call centers. Squirrel Internet Ltd caters to a diverse customer base, including residential users and small businesses seeking reliable and efficient internet solutions. The company's offerings include a standard Wi-Fi solution designed to accommodate multiple devices, as well as an upgraded multizone system for larger homes. Squirrel Internet Ltd emphasizes value for money, with pricing starting at £25 per month. Their commitment to customer satisfaction and loyalty rewards further distinguishes them in the competitive telecommunications market. For more information about their services and to check availability, customers can visit their website at www.squirrel.uk.net.
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